DoubleTree Hotel – Dearborn

Hotel is always clean and comfortable. Equally outstanding is the staff. Always willing to help eager to please and always with a smile. I have spent a lot of time here on business. Folks are pretty much like family.
They even put up a tent outside for smokers. Whether you do or don’t what other hotel shows that level of commitment consideration?
First class in experience

I came to Detroit for a dental school interview this weekend and stayed here with my mom. I don’t normally write Unilocal reviews but we had SUCH a wonderful experience that I decided to write one.
First of all, the hotel shuttle service is ON POINT. We got rides to/​from the airport, the university where I had my interview, and the DIA museum in downtown (they’ll take you anywhere within 19mi radius). Joe, our driver, was very helpful and accommodating.
Grille39, the restaurant inside the hotel, was also really nice. My mom and I appreciate good food, and we appreciated this place. If you like meat, you MUST try their steak — I had their filet mignon and it was awesome. My mom enjoyed her seafood tacos.
The customer service was all around very satisfactory. Josh, who was our front desk assistant, was incredibly helpful and personable. We really appreciated his excellent service.
Last but not least, THEIR BED AND PILLOWS ARE SO COMFORTABLE! My mom and I both slept like babies both nights. I wish I could’ve kept the pillows! I would definitely recommend this place to loved ones, and stay here again if the opportunity arises.

Not a fan of this hotel. Firstly I stayed there for around 2 weeks. The walk alone to the rooms is exhausting. I felt like I was in a casino expect I wasn’t walking past slot machines, open bars or food. Restaurant and bar closed crazy early even though the entertainment space is about the same size as a normal hotel. I guess it an event space. Everyday leaving the hotel I would have to walk through a huge crowd of anything from religious seminar check in or model calls. Even a high school reunion full of old folks in lobby. Super weird. Oh and if you think the walk sucks well get used to it because you key won’t work about every other day. Oh but the rooms once you get to them were nice and clean. But the worst part they lost a package of mind and then argued with me and never paid for it even though the tracking has logged that the person with the matching name signed for it at front desk. They did not handle that well and I felt disrespected. The restaurants near by close early but the strip club in walking distant could be fun… Pretty skanky one… Over all. Stay somewhere else.

I waffled b/​w an A-​ok and Yay but went for YAY for one reason alone-​Brianna. I pulled a bone-​head move after a co-​worker in another city had his work laptop stolen from his hotel room. I put my work laptop under the mattress-didn’t fit in safe. Yeah. You know what happened next. I was an hour from home when I had that «KEVIN!» moment from «Home Alone». I had a horrible time finding a person who wouldn’t put me on hold for 10 minutes and actually help me find my laptop. I finally found Brianna who handled the problem like an absolute pro. No kidding. My laptop was FedEx’d to me for my presentation in PHL by 7a Tuesday. Life saver.
We were there for a hockey tourney. Plus is that there are lots of doors to make access to rooms convenient when carrying in bags etc. My room was clean, spacious and had obviously been updated recently. Cons is that there is obviously an issue with the staff and how to answer the phone. However, Randy the manager assured me that he was nipping that in the bud immediately. Ultimately very grateful for Brianna and her dedication to helping out a desperate customer on a Sunday afternoon.

I’ve been here for 4 weeks now and have 4 more to go so I’ve had more than enough opportunity to evaluate the hotel and staff. They have been wonderful during my stay! The staff is friendly and very polite. The restaurant has great food. They have fantastic cookies you can get at the front desk whenever you want! Plenty of parking and it requires a room key to get into the lot.

This lady is Awesome… I will give Hilton credit for having such an outstanding staff member who takes customer care to that awesome level Thank you Lesley.
Also regarding the room loved the mattress, linens and pillows. Excellent place for our family reunion. The food they served at our reunion was top notch.

Here for a conference. Though the staff couldn’t have been nicer, it didn’t make up for the the unclean condition in which I found the room. I wouldn’t have picked this hotel if the others hadn’t been sold out. The location is just OK, I would have preferred being closer to downtown. The restaurant is good and based on the convenient location, I would recommend it over room service. (same restaurant, but it’s worth a short trip to the lobby) It was quiet which is important especially on business trip.
UPDATE: I was very disappointed in the state of my room when I first checked in, but between the general manager, the front desk, house keeping and the conference staff, the issues were resolved. So though the first impression was less than favorable, I was impressed by the response. The location can’t be helped, (in terms of the proximity to downtown) I have to compliment the customer service. Because of the commitment to address the issue (and in a very pleasant manner– I was not treated like a nuisance, instead my complaints were greeted with concern and apologies) I upgraded the score.

Clean… and love their warm cookies:):) Got the free breakfast package which was a big mistake, it was terrible, especially if you don’t eat pork there wasn’t a lot of other options. I did not like the hike it was from the front entrance to the elevator.

When hearing the word Doubletree, most people would share the same initial reaction and impression that I had when I hear the word: It must be pretty good!
Well, there are always exception to the rules. This is probably one of them.
Juggling around 3 different Doubletree due to business travel in Detroit so far, this is probably the oldest of the three. Don’t get me wrong, I felt great hospitality upon entering, but the building itself definitely needs some fine-​tuning.
I definitely come to appreciate the big common area in the lobby, where I can enjoy reading my ipad, or get some work done while being away from the temptation that wreak from my bed in my hotel room. However, putting the elevator that far back to access doesn’t seem. convenient for me, personally. Of course, I realize there will be factors that dictate where the elevators will be located in the building… but again, just how I feel.
I resided on the 6^th floor. I pressed the elevator button to go down every morning to go to work. The button does not seem to be functional. I waited 2 – 3 minutes before suspecting the malfunction of the button. I quickly thought to myself: Well, guess I am going to have to walk down 5 flights of stairs every morning to go to the car to go to work!
Thank god there is another button located at the opposite wall, yay for being lazy!
Another big thing that I would prefer to not exist is the fact that I have to use my hotel room key to go in and out of the parking lot. Yes, I understand that this is a rather big security issue, but the inconvenience of doing so really does add up to my annoyance.
I am no expert on hotel infrastructure or arrangements. Heck no. But this is just my two cents on the hotel as a whole from a consumer perspective, and believe me when I say the majority of the prospective residents in this hotel will most likely feel the same way I did.

My a accommodation were awesome breakfast fantastic. Wait staff phenomenal. Remembers me and makes me filling family away from home Made to order omelette would be icing on the cake. Housekeeping awesome fulfills my room request and always makes me smile with a great clean room Would have given 5 stars if it wasn’t for the bar! Bar staff very unfriendly nothing like other staff. Not attentive and charge me for a drink I did not even like !! Left full drink walk away disgusted.

They’re doing a renovation currently so it’s all very messy. checking in was a bit of a wait but they def redeemed themselves throughout the week I stayed here. Great customer service from the ladies up front. I’m sure the place is going to look great!

Not impressed. We’ve stayed here before, and it was nice. It seems a bit rough around the edges now. The clerk at the front desk seemed extremely put out by my check in through Hotwire… she could not find the reservation, and asked me repeatedly if I was sure it was that Doubletree! Finally she found it. I don’t know where, nor do I care. We were tired and just needed some sleep. However her attitude was less than welcoming. She knew there were 2 of us, yet she scoffed at handing us 2 cookies… hey the cookies were the only perk of the stay! When we got to the room the bathroom floor, toilet, and tub had long dark hair sticking to each surface… Gross! Thats why I carry Clorox Spray Bleach with me when I travel! You laugh, but it’s out of necessity! My boyfriend left the room at approximately 6:30 a.m. to go to work, and at approx. 8 a.m. the door opens and the woman walks in and says ‘Housekeeping’…Seriously? There was no knock, no prior announcement of housekeeping… she just walked in! Scared the daylights out of me… I left soon after even though all I wanted to do was rest. I would most definitely NOT recommend staying here. Save your money, and go someplace cleaner, with better service, and without the staff barging in your room at 8 am unannounced!
Plus this place has the nerve to charge for parking! They’re NOT DOWNTOWN so that situation is a bit overkill!

After a terrible experience with the people at customer service and on the one 800 number line, Josh, the evening supervisor went out of his way to make sure that we were comfortable. We didn’t get a discount or anything but he was pretty much at our beck and call if we needed anything and it was very appreciated after the hour and a half of hell I had gone through with the people in customer service. If you ever have a problem ask for Josh! Great guy and great employee!

Check in was quick and easy. The front desk girl greeted us with a smile :) We all received a fresh baked cookie upon check in! Had a horrible time trying to find the elevator! I must not have been paying attention, because I’m sure she pointed me in the direction… lol.
The hotel looked like it just went through a major renovation. Everything looked new. The room was nice and clean with nice décor.
Didn’t get a chance to use the pool. It was very small though and there was probably about 30 kids in it when I walked by… sooo that wasn’t happening anyways.lol. They do have adult swim after 10pm and early in the morning.
Our family was having a party in one of the banquet rooms. The food was good and the serving staff friendly. The bartender was not very talkative and didn’t really smile… strange for being a bartender. All in all it was a nice party.
We had breakfast in the restaurant the next morning. They had a pretty good selection at the buffet. Didn’t care for the eggs though.

This is a nice affordable hotel that’s 11.5 miles from COBO center. It’s a good choice if you’re going to the convention center and don’t want to pay an arm and a leg for hotel. Drawback is that you’ll have to arrange transportation.
The hotel has a huge lobby and makes a great first impression. Go into the rooms and you’ll find a TV, round table, single couch, and spacious bathroom. There are outlets on the desk lap which is convenient. I noticed I was missing cups in the restroom, however you can use the ones in the room by the ice bucket. There is no fridge or microwave at the time of this review but while I was here they received a large order of refrigerators for the rooms.
The rooms are decent, however the Double Tree hotels in CA have more amenities. I deducted stars for the service at the hotel & restaurant (attached). Online I requested a room with 1 king bed but received a double instead. I asked to have this changed but had to wait 2 hours for the clerk to find a room. This was clearly a mistake on the hotel’s end so having to wait so long for a solution was ridiculous. I went to the Chili’s next door to pass the time. There is also a Red Robin down the street but not as nice of a walk.
I was here for a business trip so I’m typically not as picky in these situations. This Double Tree is enough to get by for reason of my stay. It’s not a hotel when taking a vacation, but hey… Who’s vacationing in Detroit lately anyways?
The restaurant at the hotel, Grille 39 is a nice little spot. Spacious and good for large parties. I went here each of the 5 days I was at the Double Tree. The food is good (slightly pricy), and the service is slow. I’d hate to also deduct stars for their service at Grille 39 because the bartenders/​waitresses (Pam and Bobbie) were really nice. But hey. It is what it is. Hire more staff! I can see how they have a hard time being a bartender and waitress for the dining area, especially when it gets really busy on days with conventions in town.

what a change…
I was here in 2012 and I loved it.
Couple years later, it appears poorly cared for.
The swimming area was disgusting (partly due to the decline of western civilization and the fact people carry themselves like ANIMALS.); dirty towels all over the chairs, floor. No clean towels available (went to swim an hour before closing). Hire a security guard (i never saw one), too much ghetto riff raff wandering the halls, taunting women, etc.
Counter staff were very friendly but this place is on the verge of being run down/​dirty. Actual room is pretty nice, city, etc is pretty close. Hopefully they make some changes, I’d like to return again, maybe in 2 years it will be really great again… maybe.

The staff was super friendly, they gave us our delicious cookie! The lobby was really cool with a neat bridge and waterfalls… it seems a bit outdated and old… there was some super lame chess tournament going on, so all of the boardrooms were messy and filled with random people, gross garbage and take out food containers left thrown around on the floor, a bit dirty and not as clean as it could be. The room itself is nice and clean, a great size, the bed super comfortable. The gym was nice and big, the pool area definitely a let down, the pool is tiny, but there are two hot tubs! There were dirty towels left strewn about all over the place, and there weren’t any clean towels left, so that’s a bit disappointing. The pool is open until 12 am though, so that’s always a nice perk! Free wifi and free parking too. There were a lot of annoying kids/​teenagers/​young adults running around, roaming the hallways, they would harass you if you were walking around — I was trying to find a vending machine and had to encounter two separate groups of people in my travels… most of the time people just want to be left alone at 3 am…
When I return to Detroit, I would stay somewhere else just to try something different.

This place used to be something else, some other hotel chain. Even though the staff vehemently denied this the 47 times I brought it up during my recent stay, they are wrong. Embassy Suites? I suspect so…
The rooms are adequate. Not palatial, not closet-​like. Adequate. Bed, TV, Bathroom, Closet, Iron, Ironing Board, Coffee maker. Yep, they have all the bases covered. That last one becomes important, because in a strange new trend, this place doesn’t have the endless coffee pot sitting out in the lobby, free for the taking day and night. No, if you want coffee in the morning, you have to have breakfast! Or make coffee in your room. I found myself bribing the wait staff with my Breakfast Vouchers just for a cup of coffee in the morning.
The lobby seems really busy, not exactly a relaxing place to hang out. Since I never hang out in hotel lobbies, though, this wasn’t a big deal. If you are the type that likes to check into the room, go down to the lobby and grab a cup of coffee while you lounge, well bubba, I’ve got some bad news for ya…
If you use a GPS to get here, you might want to keep the driver’s side window of your car rolled down so that after you circle the hotel for the 4^th time, you can toss your GPS out the window and navigate to the front door old school style. The address is Southfield Freeway, but I think that is just to fool the cops. Just get close then use your eyeballs to figure out how to get to the parking lot.
So yes, this is a Doubletree Hotel, very much like most of the other Doubletree Hotels I’ve stayed in over the last decade or so… although the piped in music that is played in the lobby and all over the common areas of the hotel is different… sort of a cross between Light Jazz and the Soundtrack to a Porn Movie. You know, the type of music that includes some loopy sounding flute runs and wah wah guitar noises. Listen closely and you can hear the platform shoes the musicians were wearing when they recorded these tracks. Wouldn’t it be cool if this was a Pandora station (Dearborn Doubletree Pornjazz)?
If you have business in Dearborn, stay here. It is close to everything that you need and far enough away from the stuff that you don’t.

My flight arrived early, so I headed to the DoubleTree to see if I could check-​in early. When I first pulled up to this huge hotel, I was a bit skeptical because it’s not a big shiny new hotel. I didn’t expect much more out of Dearborn, so I ignored my hesitation and went inside to be greeted by welcoming staff and a nice waterfall in the lobby area. The girls at the front desk were extremely polite and accomodating. They gave me an access code for free wireless internet because I’m a Silver HHonors member :) I also received breakfast coupons! They even came out from behind the desk to personally hand me my room keys and make sure I knew my way around the property. Sweet!
They told me to park around the back of the building and enter through door 4. The doors are numbered and accessible by key only. I headed to the elevators, which also require you to swipe your key to go to a higher floor. Though my room isn’t the largest, it’s more than cozy. They brought a refrigerator and microwave up for $ 20 for the week, which I didn’t mind because the rates are very good for a DoubleTree. The bed is SUPER comfy and the furniture is very new.
Though the building isn’t the newest, the hospitality and amenities at this hotel make up for it. Everyone at this hotel is extremely polite and the property is very well maintained. Great hotel for the price, and they ensure your safety while you’re staying in Detroit/​Dearborn. Kudos!

We had a suite, and the beds were very comfortable, and the room was huge. A friend used the pull-​out bed and said she had no trouble sleeping there.
It is not the most modern of hotels, but we had a nice TV. The one downer was that I couldn’t figure out how to turn on the bubbles in our jacuzzi tub. Was it my problem or was it broken? No idea.
The staff is extremely accommodating at all times. It was a pleasure to stay here again.