Hawthorn Suites By Wyndham Detroit

I’m glad I didn’t read the 3 reviews before I booked at this hotel.
We went to Detroit this past weekend to go to the AZ Cardinals/​Detroit Lions game. First time in Detroit so we had to find somewhere to stay. We booked 2 nights at this hotel.
Our stay here was very pleasant. The front desk staff was very nice. Yes the lady when we checked in didnt speak much but we believe it was a cultural thing. She wasn’t rude to us at all. Just quiet. Manager was very nice. Everyone was very nice.
Our room was very clean and comfortable. No problems there.
The Continental Breakfast was as good as you would expect from a Continental Breakfast. No complaints there either.
If we go back to Detroit we will definately be ataying here again.

DO NOT STAY AT THIS HOTEL! They will accuse you of stealing sheets, pillows, and breaking wine glasses. I stayed at this location for less than 12 hours with my mom and sister, and after my check out I was awaiting the return of my $ 100 deposit. I called the hotel to inquire about my credit to my account, and was rudely told that it can take up to 3 – 7 business days for the return to post to my account. I said ok, and told them I would call back after 7 business days if I hadn’t received my $ 100 deposit back.
So, after 7 business days I still had not received my $ 100 deposit back into my account. I called the hotel, and at that time I was told, very rudely, that I wouldn’t be getting my deposit because there was documentation that my family and I stole sheets, pillows, and broke wine glasses during our stay. I tried to explain to the front desk manager, Theresa, that her documentation was false, and there was no way that we stole anything! That’s tacky and who wants recycled hotel sheets?! WHO?! She wouldn’t hear me out at all and told me I wouldn’t be getting my money back, and that I would need a lawyer to get my deposit back. I called the hotel, my mother, and sister called several times to try to clear up this misunderstanding but yet, she continued to be rude and nasty, and wouldn’t hear us out and even hung up on us!
We filed a claim with corporate and they closed our ticket out without a resolution, then called me back to say I would have to work this out with the hotel directly because they have «documentation» of items being stolen. This is the WORST experience I’ve had with a hotel because who steals sheets and pillows from a hotel and then calls back later?! My family and I are very disgusted as we are not liars nor thieves. Overall, don’t stay here unless you’re ready to deal with rude workers, subpar customer service, and have the energy to take before and after pictures of your room to prove you’re not a thief!
PS: THE FRONT DESK MANAGER THERESA SUCKS AND SHE’S RUDE, NASTY, AND MISERABLE! SHE NEEDS TO BE FIRED! DO NOT STAY HERE, EVER!

Dirty, overpriced! Paid $ 115 for one of the dirtiest rooms i have ever stayed in. First, we walk into our room and it’s 58 degrees, air conditioner set on 50. There were hand prints on the headboard. The couch smelled as if an animal died inside of it. The carpet was dirty looking, we wore our shoes the entire time. Bathroom was okay. Continental breakfast was okay. They had warm foods like egg «patties»? and French toast sticks but they were cold and soggy. Cold fruit juices and fountain pop, along with coffee. The check in area was very deceiving, very clean and nice looking. We stayed at Comfort Inn the next night for only $ 75 and the room was tons cleaner and nicer, very surprised seeing as the Hawthorne Suites is by Wyndam.

Bed bugs and the time I stayed my white socks turned black, the girl at the front fest is totally rude and they start nocking at your door at 9am to get out
I think it’s to get you to stay another night