Erwin Pearl Retail

Erwin Pearl STINKS! Their ‘NO REFUND’ policy, hidden behind a cash register, is abusive and borderline illegal. I purchased a gift for my wife at the Detroit Airport store and specifically asked the sales person if I could return it to any of their chain of airport stores, since I travel quite a bit and would be in New York the next week. I was told that it would not be a problem.
It was a problem. My wife did not like the trinket I bought (admittedly cheap and kind of ugly jewelry, but that’s beside the point), so I brought it with me on my next trip. I tried to return the necklace to the New York JFK terminal 3 store and was told that I could not get a refund, and I could only get a STORE CREDIT… from the DETROIT store!!. This kind of service is predatory and abusive in my opinion. To take advantage of the traveling public in this way is just not right, and I would like to see this chain thrown out of every mall and airport terminal. After emailing the owner, I found him to be rude, dishonest, and arrogant. DO NOT BUY ANYTHING FROM THIS CHAIN!