Paradise 4 Paws DFW

After my husband spoke to the new manager we feel more confident our dog will be taken care of in the future. The manager was very professional and tried to reach us a few times to make things right. That was very much appreciated. With the new rules he plans on implementing I think PFP will be a great place.

I only gave 1 star because it would not allow me to give zero. First we went for a tour prior to deciding to go with them and of course everything seemed perfect. They had us complete a 15 page history and physical on my pet… Asking about his eating and sleeping habits which made us feel like they would «adhere» to the way we care for him. We felt comfortable leaving him there or at least after the tour however the morning of… The guy there did not have a clue! I did not feel too comfortable then… he was unable to give us the app info, he didn’t make us feel as though he’d get the care that they promised previously. So as soon as we left we tried to log into see the webcam… We tried numerous times until we had to board– we were unable to see him. When we landed and got to our hotel we tried to log in and still we were unable. So we called and they said the camera is down but they are working on it; they would call us once it was up. They did call us a few hours later and we were able to see him. As soon as we logged in we saw a worker come in and splash my dogs bowl with water from a jug, which we specifically asked them to give bottled water that we provided. We continued to watch him periodically throughout our vacation. We saw him in playgroup and noticed he was in the play area where there was someone «supervising» however wasn’t really supervising because my dog and another male dog were mounting!!! Which is not allowed! And myself as well my husband became very concerned so we called again. I spoke to someone and they stated, «oh that’s not allowed and we have someone in there to supervise so that does not happen». I explained I was looking at him at play now and I’m watching… So she went into rectify the situation. Again we continue to try not to worry and periodically check on him., we then return to pick him up! When we arrive we are told he had a wonderful time but he had some diarrhea that started that day. I asked about the bottled water (even though I already knew the answer) she tells me oh yes we gave him the bottled water. While she goes to get my dog, again… I’m watching her on my phone. She gathers his belongings and says oh he drank it all and has only a half bottle left. When we get him home, he seemed very lethargic and just not himself. He doesn’t eat or drink and goes under my bed to rest which is NOT like him at all. We goto bed and wake up to a diarrhea mess on his pad, the carpet, all over the floors and my white comforter and again with him under the bed. On the pad there were traces of blood in the stool. It concerns us so we make an appointment to his Vet for the next day being that he has started to nibble a little bit of his food and drink some but then he throws up so we decide to take him to the ER VET hospital. Along with the amount we paid Paradise for paws now we have a huge Vet bill to figure out what’s wrong with him. I expected him to be a little lethargic due to the anxiety of the whole ordeal but didn’t expect this. We called several times and spoke to different «managers» and every one would say I will look into it and give you a call back– NOBODY EVER CALLED ME BACK! I had to call them back each time and they finally admitted that they did not follow our instructions that we indicated on those 15 pages! They apologized etc but we still do not know what exactly happened even though all they had to do is look at the videos… and speak to the staff! Even their so called notes in the system were incorrect! They did not have any notes on the diarrhea that he had the day of pick up or the bottled water that we provided. So I WILL NOT RECOMMEND ANYONE TO TAKE THEIR PET TO THIS PLACE!!! It seems like a nice place but it is NOT!!! Horrible experience for my pet as well myself! DON’T DO IT!!!

Lucy are multi-​Pooh went in for a bath and haircut. Are groomer Monica has worked with her before at a different facility. This was her 1^st time at P4P, Lucy seem to enjoy it. Monica did a great job as usual we for sure will be taking Lucy back again as well as our other fur child Lucky for his day out.
Thank You P4P very nice environment.

We choose Paradise for Paws because it offers a lot of convenience it offers in being able to drop off and pick up our dog at any time of the day. Making the reservation was easy and the people on the phone were very friendly. That is where the good experience ended.
My husband dropped off our dog, a 11.5 lb ShizTzu, at 5:00 p.m. on Thursday, July 2, 2015. Our dog stayed at Paradise for Paws until 8:45 pm Saturday, July 4, 2015. So, if you do the math, that is two days and 4 hours. We were charged. The way it was explained to me, check out is noon. Anything past that is charged extra by the hour for late check out. I didn’t check our bill when we went to pick up our dog and the charges weren’t explained to me-​this is my fault, but still… I was charged for 3 evenings and late check out. This wasn’t my biggest concern with my dog’s stay here. When we picked up our dog, she smelled like she’d been sitting in pee for days. We have had our dog at other kennels and never had her returned in such bad condition. I understand that she will play hard and will be dirty, but to smell as bad as she did in such a short amount of time, I had to question what went on. When I called Paradise for Paws, the person I talked with understood my concern and said she would give us a premium bath before she came home next time. I think she missed the point… I really don’t want her smelling that bad. In any case, they did fix my bill-​I ended up being charged for the two full nights and a late check out, which is what I should have been charged for.
I wish the story stopped there. After 7 days of being home, our dog still had diarrhea. So, on top of the already elevated boarding charges for it being a holiday weekend, we had a vet bill. We do expect it to take a few days for our dog to get back to normal after a boarding stay, but this was beyond acceptable. While I would like to be able to recommend this establishment for it’s convenience, I can not in good conscious tell anyone to take their pet to Paradise for Paws. One final note… they advertise that you can watch your pet during their playtime, beware that there is an additional charge for that too.

We took our 70lb Border Collie Lab to stay over the weekend at DFW Paradise for Paws.
As we picked her up, we found out that they did not feed her the first day. We knew this because they had given us back our labeled bag of dog food. She came home reeking of bad hygiene, a bloody ear infection and sores all over her back. It has been two weeks and she is still itching like crazy after several baths and medicated treatments.
Definitely not worth the $ 216 we paid for 3 nights. Will never go back.

Excellent customer service. Very accommodating. Feel very secure leaving my fur babies in their care. Staff caring and professional.

Do not take your pet here.

This hidden gem is so close to the airport, I took my American bully here and he loved it. The staff was wonderful and they were very involved with all of the pets staying there. During my trip I even got an email from the staff with pictures of what my dog was doing. This place made me feel really comfortable with leaving him for a few days. I would recommend this place to anyone who is a pet lover. It’s very clean, friendly staff, and my dog would say it’s an awesome paradise.

P4P has been a great resource for us. From their day care services to their overnight accommodations, we’ve been very pleased with P4P. The staff is friendly, helpful, and consistent as we’ve gotten to know their faces over time. More importantly, they’ve gotten to know our dog and she has gotten to know them. They have a very nice facility that is nice and clean and we love the pool, but not as much our girl does. They also offer parking and airport drop off service which we’ve used a couple of times and is very helpful. We highly recommend P4P.

Colt had a great time. Anytime I called or e-​mailed the friendly staff gave me detailed information about Colt’s day. They were very accommodating of our changing plans. We will continue to use Paradise4paws for future stays.

Is this place even still open? I’m writing this review cause I haven’t even taken my dogs there but wouldn’t now. I submitted a reservation request online and it says would be in contact within 24 hours. A week has gone by and nothing. I tried emailing them using the email address online and it came back undeliverable. So I used their contact us form and still nothing. I don’t think I would do business with this place if can’t even respond to customers trying to do business with them. Too bad it would of been more convenient for my upcoming trip.

Paradise4Paws has a great indoor play area where dogs can run free, play in the bone shaped pool, and act like proper dogs. The staff at P4P have always proved to be excellent hosts for events that we’ve held at the facility. Several of our volunteers trust them for overnights, extended stays, and day care as their facility is always clean and easy to get to right next to DFW airport. We really appreciate their support.
Learn more about Golden Retriever Rescue of North Texas (GRRNT) at

Our Lab loves coming here! Whether it’s for daycare or boarding she’s had a great time. The staff is very friendly and they pay good attention to the pets. (I even got a call while traveling that she might have an ear issue starting.) they are very thorough with getting information on your pet’s routines and personality.
I would definitely recommend for pets who need exercise while their families are traveling.

Wonderful experience! My dog had a wonderful time and was well taken care if making sure the suite was as comfortable as he would have been at home! I was able to call and get reports as well as email updates on anything important. The I only small issue I had was google sent me to the wrong side of airfield drive, it is by FedEx and the parking spot near the hotel side of the airfield. Will definately go back!!!

This place has the potential to be great but I am rating based on comparison to many other daycare facilities I have visited.
Good:
1) Space — This place is huge and I love the separate areas for the large and small dogs. Lots of room for them to run which exactly why people choose to take their pets to daycare.
2) Facilities — The organization of the place is far above others. Good choices for upgraded rooms.
3) Clean — If you watch the webcams, the area attendants clean up accidents immediately so it never gets too messy.
4) Dogs get supervised socialization — most daycares just have some untrained person reading a book or just hanging out in the same room. This place they actually interact and keep the excitement from getting out of hand.
Bad:
1) The desk staff are horrible. They are supposed to sell you on the place but instead are the very reason I would never ever return. S L O W and the lady does not seem to know anything about animals. This place cost TWICE as much as my last one and you expect a much smoother check in check out process for that price. Nope — this is by far the worst front desk experience I have ever encountered.
2) No report card — Every other daycare I have taken my pet offers this service. It is nice when special events are planned to know how your pet responded so you can work on behaviors or sign up again. This place just wants your money.
3) DO NOT PAY FOR EXTRAS — I have paid for extra service and then had someone watch the webcam so I could get a picture. Surprise — they never ran my dog, held one on one training because he was in group daycare the whole day.
Really disappointed. Would be willing to pay their super high fees, but not for the service you receive. There are much better options for your dog elsewhere.

My kittens’ first boarding experience went very well thanks to P4P!
The staff was very thorough with getting the details of care, ensuring they understood exact feeding requirements and behavior expectations. They even provide a ‘report card’ at the end to summarize my pets’ stay. It was obvious they genuinely love the animals too.
I like the facility because its got vertical bungalows (instead of cages) with full sized trees for my cats to jump and play. I paid a little extra for the window, but its worth it for the sunshine and amusement. The jungle area is nice too — plenty spacious if they wanted to get out and run.
When I went to pick them up, it didn’t seem like Milo and Dixie wanted to leave… they really enjoyed their stay. They will be back again.
The parking is super convenient. Its a dollar more a day compared to the Long Term Parking, but the dropoff/​pickup service is quick and easy… plus a lot easier to find.

We learned about Paradise 4 Paws when a co-​worker invited us to her Dog’s birthday party. The facility is large, clean, and has a great indoor play area with a bone shaped doggie pool.
In September 2013 we had to find a place to board our Siberian Husky dog for the weekend while we were out of town. We immediately thought of Paradise 4 Paws. The cost to have your dog stay here is not cheap… but we felt completely safe and satisfied with the care he received while staying there. Our pup was able to play for 4 hours each day (two in the morning and two in the evening), they threw in a free peanutbutter kong treat every night, and he had his own little room and patio to stay in when not playing. The staff there seemed like they genuinely cared for the pets that stay there and were willing to make any necessary accommodations (for example: they allowed an older nervous dog to stay behind the front desk with them to avoid causing her too much stress).
Upon picking up our dog, he did not seem distressed. He was very sleepy from all of the play time. And they gave us a detailed «report card» regarding his stay with photos of him during play time.
We will definitely be boarding him there in the future and would recommend it to anyone. It is worth the extra money to know your pet is well taken care of.

Definitely love this place. My terrier mix is a jumper, so she’s been unable to really enjoy many other daycares that have low (under 8′) fencing and/​or unsecured common areas. In her usual daycare, she has to be tethered (loosely) so that she doesn’t jump the fence. I totally understand because it’s for her own safety, but I feel bad that she can’t really otherwise enjoy daycare.
She really blossoms here at Paradise 4 Paws, and although she was a little hesitant and shy at first, with every visit she opens up more and plays more with a few others in the small dog daycare area. I also love that she has the opportunity to enjoy unique treats like the Frosty Paws, which she’s had a couple of times, and the fact that they have really nice, long hours, even on weekends. Very convenient for those of us who have a lot going on and need that kind of flexibility.
The only cons are:
1. PRICES. Very expensive for daycare, one of the most expensive in the area if not THE most expensive. I know we can «buy» a membership, but the terms are so confusing, and I’m not sure that the «benefits» are worth it. For example, if I brought my dog to daycare 1x/​week at the regular price of $ 30/​day, that’s a total of $ 1550/​year (50 weeks). If, however, I bought the Bronze package, that will give me a 10% discount per daycare stay = $ 27/​day. If she goes 50 weeks a year, that’s $ 1350/​year + $ 99 membership = $ 1449. That means I save a whopping $ 101 a year. Whoopee.
This is the primary reason I only take ONE of my dogs here, and if she weren’t a jumper, I probably wouldn’t take her nearly as often. I have 4 dogs in total, and the other 3 go to Wuf Pet Resort and Spa, a much more reasonably priced daycare and boarding facility (2−3x/week) near the old Texas Stadium. Wuf’s décor is a little more utilitarian and is smaller than Paradise 4 Paws, but the staff are equally friendly and professional and is MUCH more affordable.
2. LIMITED WEBCAMS. They are only available for Windows users. Really? With Macs and iPhones becoming more and more prevalent (don’t they check their Google Analytics and see how much of their web traffic is coming from iPads and iPhones? I bet they’d be surprised.), I can’t believe that they wouldn’t make their webcams available to anyone outside the Windows universe. The other daycare where I usually take my dog has beautiful webcams available to anyone with Internet access, ²⁴⁄₇.
Updated: I’ve finally been able to check the webcams via a Windows/​PC computer, and wow, it’s underwhelming. The webcam window only takes up about 3“x4″ on my monitor, and with the relative distance of the camera from the small dog play area, I basically see the bone-​shaped pool and tiny, moving dots on the left-​hand side of the screen. In other words, the webcam is a great way to get a bird’s-eye view of the small dog play area, but a terrible way to see your actual dog in action unless your dog happens to like hanging around by the pool. The movements are also pretty jerky. The webcams are a nice touch, but they seriously could do a LOT better. The technology exists already, so hopefully the owners will step up their investment in their webcams because when you’re paying $ 30 a day for daycare, you deserve more than a tiny, jerky webcam view.
3. NO OUTDOOR PLAY AREAS. This isn’t a big con since my dog only goes once a week, but if she did go more often, it would be nice if she occasionally had the opportunity to enjoy playtime outside without my having to pay extra for an outside walk.
Bottom line: I really love this place and love that my dog enjoys it so much. The play areas are big and airy, and the bone-​shaped pools are a big bonus, especially on hot days. The entire staff is super-​friendly and professional, and I really like that they’re so conscientious about ensuring that all of the dogs (and, I assume, cats as well) are up-​to-​date on their vaccinations. The interior design is relaxing and spacious and very clean, which says a lot considering that it’s a pet facility!
The prices, however, are ultimately what keep me from taking my dog more often, or for that matter, taking my other 3 dogs here. If they offered more reasonable prices, however, and got rid of the convoluted membership packages in favor of straight discounts for multiple stays/​daycare visits, I’d be more open to taking my dogs here more often.

Out of the way, but worth the extra drive. We did a lot of shopping around for boarding places and this was by far the best option available. Nice new place with real rooms instead of kennels. Piece of mind knowing my dog is in a safe, clean environment that is staffed ²⁴⁄₇. My only beef is the membership program they push you to buy. The rates go down depending on how much money you want to spend up front on the different package levels. Confusing and not worth it for the average Joe.