Verizon Wireless – Wireless Plus

Wow, this phone upgrade has been a nightmare! Firstly, it took 2.5 hours to complete the transaction. The person «helping» us made numerous mistakes and asked us the same information several times. The buy one get one free rebate was never submitted and they managed to screw up out existing account that somehow no longer exists! Still trying to iron out the issues after countless visits and phone calls. Don’t waste your time here, try Verizon on Foothill in Pasadena. They seem competent.

Unfortunately the option to give this place zero stars is not available so the 1 star will have to be for the short drive from my home to this location.
Date — 1÷09÷11 Time — 1:15 — Now for the review, plain and simple, dont waste your time going to this location. The customer service is horrible! My wife was looking to extend her contract with Verizon and take advantage of a deal to get the HTC Droid Incredible for free. Anyways, we found a package online and we were looking to see if Best Buy or Target would match it. Even though they could match the price they couldnt match the bundle with it. I called this place and the girl said they could match it with the approval of her supervisor.
We drive to this place and right away notice its empty and shes in a corner chatting with some guy that seems to be her boyfriend. I mentioned I was the person that had called and she went ahead and called her supervisor. She then tells me they can match it but cant because they dont have the phone in stock. Why didnt she tell me that when I first called? Probably to busy with her man I suppose. I asked her if she could check with another store. With an attitude, she gets on the phone and calls the Glendora location. She then starts to whisper (as if I still couldnt hear her) telling them I have an online bundle thats not from verizon, then goes on to say… we cant match it, can you? She hangs up and tells me, sorry, they cant match it because its not a verizon deal and neather can we. I was like what? I thought you supervisor said you can, she replies, well no we cant, its not a verizon bundle. She goes back to her little corner and starts whispering to her boyfriends… horrible horrible horrible service.
I can understand if the store has limits on what they can match, but be proffesional about it, after all, youre getting paid to provide service, not to stand in a corner chit chatting with your man.