Best Buy

Very helpful people here. I actually returned two computers and they were very friendly and made the process as easy as possible. Great store!

So I bought a MacBook online on Black Friday. I wanted to use my Best Buy card to take advantage of 0% financing, but I didn’t have my card and their system is not high-​tech enough to look-​up my account number. I ended-​up talking to customer service, and upon their advice, I bought the laptop on another card and then I returned to the store once it arrived to have it re-​rung and charged to my Best Buy card instead of my MasterCard.
Only problem was, the laptop was no longer on sale and they couldn’t re-​ring the transaction without charging me $ 120 more, which was the regular price. In the long run its no big deal, but I can’t believe Best Buy couldn’t accommodate a simple request for a long time customer. There is more to this story, but no sense in writing it all, you get the point by now. No sense in discussing their 19 – 30 minute phone wait or the rudeness of the cashier at the return counter. The bottom line is, I’d rather have hemorrhoid surgery than deal with the people at 1−800-BEST-BUY, or have to go back into their Dublin store ever again.

Came to Best Buy in Dublin to get a Sony A6000 after work. The salesperson on the camera section was busy with another customer so I’m just waiting (I knew what I will get anyways) a few minutes, another salesperson approached me and asked if I needed help. I got my A6000 and was out and about in a few minutes.
Good customer service from this Best Buy I got. (Yoda verse)

Went here to pick up an iPad Pro that their website said they had in stock.
In store we sent three people looking for it because they were gone for 15 – 20 minutes.
The manager would not speak with us. Their only suggestion was to buy the item for in store pickup and then pick it up the next day. So drive the 30 minutes again to buy something they have in store?
They were more concerned about prepping for a sale next week than selling something currently in stock.
This is my second poor experience here.

This Best Buy does not give you bags… of any kind! Thats right. Spend hundreds or thousands of dollars on blu rays, games, computer parts and you are expected to carry it all out in your arms. Utterly ridiculous. There is a law that grocery stores in this county are supposed to charge you 10 cents per bag, but that does NOT apply to electronic stores. Even if it did they are not even offering bags for 10 cents. I have no idea why they’re doing this but its absurd and i don’t really shop here anymore because of it.
It also got a recent remodel that seemed to turn half the floorspace into a cell phone sales kiosk.

Wish I wasn’t the first one to pick up an in store pre/​order of a Surface Book as it needs to be activated like a phone and no one knows how to do it.

I have to laugh at most of these negative reviews. The 5% rewards for purchases and the extended warranties keep me coming back. If you think this place is bad, talk to the Donner party.

Better than most Best Buy locations. Usually Best Buy workers hound you and follow you around the store while you take a glance around but not here. The store was neatly maintained. Workers were exceptionally patient and friendly. I saw one worker keep his patience despite an annoying customer giving him attitude.
I was in the process of purchasing a laptop and decided that I needed to run an errand. I asked the worker if I could come back later and he was really nice about it.

My husband got an upgrade to iPhone6 which we preordered. We went to pick it up, and even though is was busy, Jessica (I think she was the dept manager) was extremely professional and helpful Loved her positive attitude! The other was Amber Green, who was also very helpful, positive attitude and a great smile.
Thanks for making this an enjoyable experience.
Chris and Bob Meyers

They usually have what I’m looking for. Employees are pretty helpful. I’ve gotten blank CD’s, cameras, SD cards galore, phone cases, and an unfathomable number of iPhone chargers from here. Today, I purchased a little Canon Powershot for my mom. Priced pretty fairly and she’s really happy with it. Thanks to Tony B. for your help!

In the past I’ve never been overly impressed with any «Best Buy» & don’t even think they live up to their name but this location showed me different. Location is in a busy plaza with combined parking as usual. There are three stars because they needed more mobile representatives on this particular Sunday.
Greetings upon arrival are always nice. Amber Green in the mobile department was beyond helpful & informative! My dad was purchasing his first actual smart phone & had a ton of questions (many obvious ones), she was patient & kind. Really made the experience pleasant.
Was skeptical of going here over the ATT store at first but was glad we chose it.

I went to the mobile phone area to get an iPhone screensaver since it takes forever to have any help at the AT&T store. Brandon B. Immediately showed me my options and to my delight, there was a price match offered on the best quality item. Brandon took the time to thoroughly clean my iPhone screen and gave me extra supplies.
I appreciated his professional and enthusiastic manner which made the short visit a pleasant experience.

Geek squad is not cheap. I’ve been here twice when no one was at the counter, waited for 10 minutes and had to go to the back room to find someone to help. Other times I’ve had to wait in line with others while one person on staff deals with one problem at a time.
My suggestion is hire more staff and buy a bell to let the employees in the back know when clients arrive.

Poor customer service. Came here to buy an iPhone and the pricing was higher than other stores. After voicing my complaint to the representative, she DENIED the pricing error. I showed her the price from the Apple Store and it was only until she checked her pricing sheet that she finally approved the «price match». A real hassle and pain of you have to price match since they don’t believe you.
Additionally Pacific Sales and Appliance has a separate price matching policy from Best Buy. That said, they can deny price matches too.

Hey it’s Best Buy where else can you go? I ain’t drivin all the way to Fry’s. I was out in Dublin with my BF whose hotel is out here. Turns out I forgot my SD memory card at home, so my camera had no card! SHIT! I hate when that happens! I need my camera for Unilocal pics! So, I was just at the new Whole Foods out here in Dublin and knew this Best Buy was just across at the other shopping center. Parking sucks, but that’s this whole shopping area for ya. Thing is Best Buy might have OK products, but the customer service sucks! These guys don’t know squat about things it seems, that is if you can find a person to help you!
I’m wandering all over the store, so then I find the SD cards by the cameras. There’s some employee standing around. I ask, where’s the SD cards, he just kinda waves over there. The lighting isn’t very good in here for one thing to see all the little fine print on the products. I’m crawling on the floor to see the cards on display at floor level. Who’s idea is it to put shit 2 inches above the floor, so you have to get down on your hand and knees like a doggie and sniff around looking like that! OK, I find the cheapest card since I don’t need a jillion jigabytes of space. $ 12.95 for a 16 GB card. OK, I’m outta here! One good thing is I went to the TV section and paid for it there instead of waiting in the long lines at the front! Employees need way better training here!

Thank god this place isn’t here to provide life-​saving necessities, because if they did, there would be nothing but a pile of corpses waiting to get some service.
I stood in the computer section for 10 – 15 minutes while multiple employees walked quickly by me avoiding eye contact. Managed to flag one guy down who promised he was on his way to find someone for me, but then watched him walk behind a counter and do nothing.
The kicker? It was a Wednesday afternoon, really not that busy at all. With customer service like this, there’s no reason to have brick and mortar locations. You’ll likely get the information you need on the internet AND the product you need a lot faster than you could get any help in this store.

This place always has everything you need for the most part. It’s a good time visiting this place when you need any new electronics, computers, home goods. Only thing that could be better is the customer service. Not enough people on the sales floor to be able to help you find what you need or available to answer questions about products.

So, my mom just celebrated 15 years at her job (GO MOM!) and they gave her an iPad Air as a gift. I took it into Best Buy for her a few nights ago to get a screen protector, and we paid $ 15 to have them put it on for us.
This process took an hour and half between waiting to be helped and the super distracted guy putting it on. We let it sit for a day to let the bubbles settle. When we looked at it the next day, not only were there a ton of bubbles in it, but there was something brown under the film.
We took it back that night and asked them to redo it while we were at dinner, which they didn’t want to do at first, but finally did when I explained that we weren’t going to wait another hour and a half for them to redo it after dinner. We let it sit for a day, and just took it out to find a million bubbles. It’s worse than last time, but at least it doesn’t have crap under it this time.
I’m only in town visiting until tomorrow morning and would like it taken care of before I leave. I have been on hold waiting to speak with someone for almost 45 minutes now. I had asked for a refund the first time we took it back, but they said they couldn’t do it. Next stop is asking for a charge back.
Best Buy? More like Worst Buy.
UPDATE: After being on hold for over an hour they hung up on me. Heading down there now, and they will not be happy to see me.

People working at this store endeavor to be useful and helpful. As with any store, some are better than others.
They’ve been quite friendly to me. On occasion, they seem to flock to a single person, which is somewhat distracting.
This last time, I found a music DVD collection. When I went to the cashiers, it took a while, but the cashier was reasonably friendly. He asked if I had a rewards account, and the company had set up such an account for me, but never sent me the card. He looked it up using my phone number.
The truth about shopping at Best Buy is that you’d better do your research before you enter the store. The prices can be higher than they should be, but they’ll match prices, even with online stores.

This best buy has terrible customer service!
0 stars for customer service
1 stars because they had the GoPro Hero 3 in stock we were able to get it the same day that I decided I HAD to have one.
We purchased everything online and it was suppose to be ready in the store when we got there. Of course it wasn’t. They made the process so lengthy and complicated and the people who work there are rude. When you walk in the store, there are a bunch of employees who hang out by the door. Hey … Why not go help customers who need help ??? We went to the GoPro area to pick up more accessories, no one was around to help us. Found someone and they told me they didn’t work in that department. Didn’t offer to get anyone. So we just «Googled» what we needed and researched our questions. Kept asking myself why am I giving best buy revenue when I’m googling product info in their store! (Annoying)
Regret ordering it from Best Buy for store pick up, should have bought it directly from GoPro online and waited for the item to come however I have no patience!
The store is large, they have a home theatre area, and is always clean. This has always been my go to store when I need electronics however their customer service has declined dramatically. I don’t know if its the management who is running it or if best buy just doesn’t care about customer service. Very frustrating because we just spent almost $ 700 on a camera and accessories, the least they could have done was said thank you, or had our ORDER ready for pick up when «guaranteed»
Complete Nightmare. I want to give them zero but will give them 1 stars because they had it in stock and things are very well displayed at this Best Buy, and Unilocal requires one star.
I won’t shop here anymore. I rather give an online retailer business than this store. Thank you best buy Dublin for a terrible experience, when we were so excited to get this product !