Walgreens

I usually have my prescriptions sent here for pickup. Two days ago I stopped by and they were out of what I needed. The young lady working the drive thru window called the other Walgreens in town but all were out. I was told they would order the drug and it would be available the next day after 2. Not great but ok.
The next day I stopped again and no drug. This time, however, the woman working the window (an older woman) phoned the Mercy pharmacy and they had the drug. She had the pharmacist transfer the prescription and after a little drive I had my order. This woman was great — very helpful.

Great staff. Can be busy as it is the only pharmacy open 24 hours. One thing they could improve on is if there is more than one car in the drive through is instead of making the other cars wait if the first is waiting on a prescription for sometime is to ask them to pull around. The other thing that would be nice is to open the other drive through Lane again.

Can be busy, especially being near 2 ERs and clinics so everyone stops in with their new prescriptions. Great, friendly staff, very knowledgeable. It’s not a fast food restaurant, so I don’t expect things in 90 seconds during rush hour. I’d rather have my prescription correct and accurate than as fast as possible!
They have a great sales and seasonal merchandise. The manager and staff are always very friendly. They have gone out of their way to make things work for me before.

This place is aweful. Zero on customer service. I’ve been waiting for 30 minutes in line for my prescriptions. The employees move like slugs. The only thing keeping me here is the awesome smartphone app which provides easy Rx refilling

My son left behind his communication device (he’s autistic). An employee took it upon herself to keep it (it works through an ipad). Turned off the locator and everything, ignored the contact info, ignored the apps that said AUTISM right on them. Luckily I had it uploading stuff in the background and was able to track her down.
Called corporate, because it sounded like the store was complicit in ‘lost’ items going missing. In fact, the store told me, «We never get expensive items in the lost and found». Of course not — your employees don’t put them there, they take them home! You really want to tell me NO ONE EVER LOST A PHONE OR MP3 PLAYER OR ANYTHING? I don’t believe it.
Store manager sent me a casual letter saying she had been spoken to, and gave me a whopping $ 25 gift card. Sure I got the device back (damaged), but he was without it for a month. $ 25 and a talking-​to? Seriously?
Worse, not once in the letter did it say, «I am sorry. She is sorry. We are sorry. We apologize.» Nothing like that at all. No one is sorry, not one bit.
Now, my son is on a lot of medication, and I am on a bit too (asthma). With a family of five, we have well over $ 1000 a month in medications there. How could I possibly fill my prescriptions there in a place that condones robbing from customers? I really don’t feel like counting pills every time I get something filled. I’ll go elsewhere.
The pharmacy department was really nice and helpful, but at the end of the day, it’s managed by someone who admitted he knew the thief for 11 years, so as you can imagine, she could do no wrong. EVEN THOUGH SHE ADMITTED TO THE POLICE SHE HAD IT (and turned it in to them, I have the police report).
Way to go Walgreens. Not even an apology. $ 25 to somehow feel better. $ 25 is actually more insulting than nothing.