Bed Bath & Beyond Store

Service ugh but they have the best gift wrapping center ever! Boxes, wrap and ribbons!

I went into the East Northport BBB today around 1pm. I was looking for an item off the bridal registry and was assisted by a lovely woman who was wearing pink (must have been someone in the back doing merchandise). Was very pleased with her customer service. Then, as I checked out, I had a new cashier who was lovely. When I went to use my chase debit card which, I wanted to process as a credit, the African American manager gave me a nasty attitude saying how I «needed» to put my pin in or else I could not purchase the item. My boyfriend is high up in the BBB company and is a manager at another store in Nassau county. When I told him about my experience he said that you could use the card as a credit and was not sure why she gave me a hard time. I’ve worked retail before, I know how customer service is supposed to work. If the company keeps hiring nasty people like that, they will go to shit just like Sports authority. Very unhappy with my last part of my visit and unfortunately will not be shopping in that store ever again. Friendliness and customer service goes a long way.

It’s a very standard BB&B store. I feel like everything is overpriced but they probably do that on purpose because everyone has those 20% off coupons. It’s right on Jericho Turnpike so it’s in a great location with a lot of other retail stores nearby. On this occasion, I was specifically looking for dining room chair covers. I couldn’t find them in the section where they should have been so I asked for help. The staff member couldn’t find them either. So I went home and looked for them online. And I guess they have this new feature where you can order online and pick it directly at the store if it was in stock. And guess what, it was! So I couldn’t help but wonder why the store employee couldn’t help me find an in stock item while I was there? Now, I had to order it online and trek back to the store just to pick it up.

Omg. Okay where do I even begin? First off, let me inform you that I used to work at Bed Bath & Beyond at a different location, so I’m not unaware of how things operate. Also, retail is a complete bitch to work so I get it when workers may get overwhelmed or flustered, but sometimes you can’t fix stupidity, and that’s something I ain’t got time for.
Story time!
The girlfriend and I go in to look at sheets and pillows. We want a set of these beautiful plaid flannel sheets. Yeah plaid and beautiful went in the same sentence. Whatever.
We need a queen size but there are none. We find a boy walking around and I ask him if he can check if there are anymore in stock either in the back or at a different store. He stares at me blankly with extremely red eyes. He was wearing makeup so I’m not sure if he had mascara in his eye balls or he was incredibly high off the marijuana. He starts to look at the sign and can’t find the SKU, well technically he wasn’t looking for it, so I turned one of the packages around to help him out. He then disappears into the stock room to the glorious shelves of sheets. He comes back empty handed but don’t worry he has another girl with him now, so I’m sure it’ll work out. Nope. Wrong. These two turkey heads start checking in the computer. As I’m patiently waiting for them to let me know of an update, another customer comes up and asks where the mattress protectors are located. Again, blank stares, now from both of them. Lovely. They quietly talk to each other about where they could be meanwhile they both clearly work on the soft side of the store, so I’m pretty sure you should at least have an idea. I could’ve told her for them I guess but I don’t get paid to work at this place and well, it was to fun letting them both awkwardly stay there with no brain activity whatsoever.
The woman stood there for a good 30 seconds staring at them and then said, «okay, clearly you guys have no idea!» and she angrily walked away. Did they care? Uhhhhhhhhhh I think not.
Back to the computer you bed bath and beyond scientists. Let’s crack the code for the plaid flannel sheets.
We come to find that they don’t have them in stock but online does. They offer to send them to us via mail. Okay we are making some progress here. Actually wait no we aren’t because now we have a THIRD person come on over to join the party! You get a sheet! And you get a sheet!
I ask if they can waive the shipping because you know, I gotta still eat from the fruits of my labor from my hellish one year working at this lovely establishment.
All through the information of my address they wouldn’t stop staring at my girlfriend or myself. Like, do we have something on our faces or you just jealous of our impeccable taste in flannel sheets?
She gets all my information correct. Wow, now that’s amazing. She tells me and I quote, «your credit card balance is 54 dollars.» Wait, what? You mean my total for the purchase? Now I’m just bugged the F out, thinking this girl knows my life or something.
Bed bath and beyond orders are always printed and brought to the front, yet she almost seems ready to punch in my credit card info into the computer. I say can’t we just take the order up front? She says yeah you can do that too. Yeah, I’m gonna do that.
We walk up to the front. And red eye boy is literally down an aisle popping bubble wrap. I thought I smoked drugs. He was smiling as he did it. Get me the F out.

One week later looking for an item and it’s still not stocked. This is the most convenient location but not if it never has what It advertises!

Bed /​bath and beyond items…
I’ve yet to find the «beyond» section of this chain but the bed and bath stuff is always fun to browse.
I had to pop into this place as I was looking for a few household items– it is time to do some upgrading of the coffee machine and the worst part about allowing me to go into a place like this without a clearly defined list of items is that I tend to start shopping…
I am always looking for something to throw on the walls — I have these extremely long hallways and need stuff to decorate them — I never know what that stuff will be until I wander past something that catches my eye.
While there they also had some sundry bath and incense items that were just calling to me… never mind the holiday stuff up to and including Christmas… sheesh.
Got my good and got on my way– and relatively unscathed in terms of dollars spent.
Big parking lot in front.