Subway

This location is a coin-​toss; the experience here is entirely contingent upon WHO is working on a particular day. I write this as a local five year patron of this location.
I’m writing this review today because I happened to visit this location twice this week. If I had been a one-​time visitor of this location on the first day this week I visited (Monday, I believe), I would have given this place «five stars». Truly. I meant to sign-​in to Unilocal that very day and leave an excellent review. But on the very next day, one would have thought I was at an entirely different Subway — one worthy of one, perhaps two generous «stars».
In four years, I can think of two young women who consistently deliver outstanding service. This Monday, one of these women happened to be working alone during lunch hour. I ordered a chopped salad and the line behind me reached the door. For anyone else, this would have been a stressful situation. For her? Not only did she make me an excellent salad in great haste, she greeted every single customer that walked through the door and assured them she would be with them as soon as possible. She maintained a friendly conversation with me and a pleasant disposition throughout our interaction. This is the type of ownership that business owners hope (and perhaps even coach) their employees to have but seldom ever do.
The very next day, I had the opposite experience. It was comparatively slow and there were two employees. One of them was the second young woman I mentioned previously who consistently delivers outstanding service. She remembers me and my family and even our orders which is amazing considering we visit this location maybe 5 – 6 times a year and there are 5 of us. The other employee is a very tall young man who is just terrible.
I get to the front of the line and he takes out a sandwich paper and stares at me, indicating he is ready for my order but has no interest in greeting me. So, as social human mores dictate (we are social beings, after all), I greet him. «Hi. How are you?» He maintains his glare. «Good,» he replies. After a long awkward silence I say, «That’s good…» Again, more silence. At this point, I’m not happy. I quite literally gave him the opportunity to even feign some semblance of attention to customer service, albeit mediocre. So I say «I’m good, too.» And proceed to place my order.
Holy hell, you’d think I asked him for his first-​born son. I could say more, but you get the point.
If you’re looking to stop at a Subway, here is my advice: stop at this one. Most of the employees are friendly. Two of them are excellent. One of them is terrible — no; truly awful. But at least he can make a decent sandwich.