Frank’s Pizza at Shadyside

This is my second review since the first one was eliminated because it had to much truth. I’ll make it short and sweet :) Sal is NOT THE OWNER!!! He makes unflavored and inconsistent pizza. He has horrible customer service and never knows when he is going to flip out.
Deliveries take too long not because Of delivery guys but because he takes to long to cook.
Hopefully Unilocal respect a useful and truthful comment rather than let the «owner» erase comments! :)

Very good pizza. The owner is very cool. It’s like going to your Italian uncle’s (im not italian but I wish I was at times) house for some great pizza.

Was working in the Hotel room and needed a quick pick me up. Reached out to this place to order a pizza and not only was it over an hour and a half before received it but the quality was terrible.
The sauce had no flavor the crust was less than desirable and I would not order from this place again.

Fantastic pizza excellent service great pasta fagoli I will order again. Delivery was fast and efficient it’s going to be my go to delivery spot
I recommend you try it

Ordered a delayed delivery for 5:45. The pizza showed up at 4:15. So I’d give them 1 star for following instructions. I wish I could say my experience got better but the mozzarella sticks were undercooked and the sauce bland. Also the pizza was burned. For being an hour and a half early I’d figure they took care in making the order.
So I gave this place a second chance just to be thorough. Cheese pizza $ 12.95 for 16″. Gluten free cheese pizza 12.95 for 12″. Ok I get gluten free is more expensive though if you do some research it’s actually not. But basically $ 4 difference and 4″ smaller pie. So ordered gluten free penne and vodka pie. Now 16″ non gluten free pizza is $ 16.95 so by the math a 12″ pie should be $ 16.95 yes? Nope $ 20.95. But they don’t indicate size on menu for speciality pies so when doing the math it’s easy to figure the pie will be a large 16″ for that money. Not the case and the pie was burned yet again. Needless to say I won’t be back and based on lack of response from the owner they clearly aren’t concerned that they rip customers off and burn their food.
My recommendation is to avoid this place. Much better food for better prices in the area

Our first time as we’re new to the area.
Ordered 18″ half Margherita and half pepperoni, mushroom and ham.
It was ready in about 15 minutes. Lots of fresh sliced basil.
Pizza was delicious. Glad I didn’t order from some commercial chain.
Truth be told, Grimaldi’s in Hoboken is better but this is probably the best pizza in Edgewater/​Cliffside Park.

Love this place! I’ve been here a few times, have tried a few dishes and the food is exceptional. The staff was very welcoming & accommodating. Every one that we came in contact with was friendly & super helpful.
Will definitely recommend!

I always order from this place. For me its the best pizza from this area. The delivery is quick and always the food is hot. The subs are good to.

Discovered Frank’s this past summer and have been to this place at least 9 – 10 times before. I would have given it 5 stars back then but I am giving it 1 star now because of the terrible customer service, rude owner, and the pizza was not made how I had ordered it. I had ordered a half plain and half spinach/​jalapeño pie for pickup and was told no problem, it would be ready in 15 minutes. I go there and repeat what I ordered, lady said its done. I get it, pay, and check but it is not what I ordered — instead of jalapeños, they put «spicy cherry peppers» and Parmesan which I did NOT want. I told them that this may be the wrong pie but the owner with the white hair rudely snapped at me that they did not have jalapeños. it was a very nasty response that he gave me. Why didn’t you tell me on the phone that you didn’t have any? Or called me back after I had ordered? Or even when I walked in and told you what I had ordered? Almost as if they tried to pull a fast one on me. And on top of all this, I didn’t even ask for Parmesan cheese on that half. To be honest, instead of assuming spicy cherry peppers (which were bad — ended up in the trash) would suffice, they should have just left it at only spinach — no other toppings. Still took it home and it was not tasty at all — I was very upset that my parents had to eat leftovers from the fridge because the pizza was THAT bad. If this was for me, I wouldn’t even care, but this pie was for my parents and quite frankly, it was a waste of $ 17.50. Terrible, terrible service. The owner was obnoxiously rude and nasty, I don’t understand how you expect to retain customers with that attitude. Never ordering from here again.

I really wanted to like this place. My parents have gone here a couple of times and had the plain cheese pizza and seemed to think it was decent. I read the reviews and ordered the grandmas pie some here praised. I was immediately disappointed upon receiving the pizza — the smell of burnt cheese and tart tomatoes hit me first. The taste was as bad. I may try the plain cheese pizza in the future but the memory of this pie has to fade.

Easy to miss; partly hidden off River Road in Shadyside.
If there is a restaurant around here that I can eat every week, this would be my pick.
One of the best places to eat in the Edgewater/​West NY area.
Much better than Brooklyn’s nearby, imo.
Basically, a gentleman prepares all the pizza, so don’t expect your food to be ready in 10 minutes, but definitely worth the extra wait.
Their marinara sauce & crust are what set this place apart from the other pizzerias. Generous on the mozza and toppings.
Their panini and pasta dishes were also excellent.
Highly recommended.
: A

My go to local pizza joint for takeout. Always have good pizza, and the daily pasta specials are always good too

They have definitely improved service. Very happy overall. Pizza & Wings are delicious!

We are new in town and wanted to find a spot we could always go to and order from (and call our pizza spot) the rating is decent so hey what the heck, right?! We ordered the grandma pizza that looked amazing, a cheese slice (for our daughter), some wings, & a cannoli. When we got the food to take it home the food smelled so good and we couldn’t wait to devour it!
We got home and we were expecting to have an amazing Friday pizza dinner night and to our disappointment everything was not great! We came from Brooklyn and have had grandma pizza before and this one was a disgrace. Our daughter said her slice was so so and that we should of just ordered from Papa Johns. The wings were so dry and hard even in with the mild sauce they were thrown in. Now let’s talk about the Cannoli that we thought would at least be the best part of the meal (because we have never had a bad cannoli)… Well like they say never say never because this cannoli was stale tasting (the filling was ok with the chocolate chip pieces) but honey never again. We know not to go there again. Maybe it was just a bad night but for everything that you ordered to NOT be appetizing that’s a problem, 1 item maybe 2 is pushing it but all 4 items to be bad that’s no Bueno!

I order quite frequently from this Jersey pizza joint.
I see it’s currently rated at 3.5 stars which I’d say is quite accurate. Standard, solid, NY-​style pizza. Nothing to complain about. Good, solid taste.
In my experience, the people who work there are always friendly and quick to deliver (have read some negative reviews about delivery problems and I’ve probably ordered a half-​dozen times and never had a single problem — and my place is quite difficult to find) but I’d honestly rate it at 3.5. Nothing exceptional about it but nothing, at all, bad about it either. Good, solid, NY-​style pizza.

It’s one of those places that don’t exist anymore… It’s like walking into an old neighborhood place.
The owner welcomes you like your an old friend and will talk with you about any subject you like.
The pizza is the best I have had in years bar none ! Great sauce, lots of cheese… No skimpy chain store pizza here. If you like Sicilian pizza ask for it here you will be totally blown away… It is to die for. We had a corporate meeting and ordered the Sicilian pies and we couldn’t get enough of them although they had to weight about 2lbs per slice. OH SOOOO GOOD !!!
They have a nice outdoor seating area and they treat you right. HIGHLY RECOMMENDED !!

Ask for grandma pizza, its delicious. Thin crust and very cheesy. Muy delicioso! Very nice seating outside. Quiet and quant place. Not much room to sit inside.

Cheese Slide Pie — photos are seperate — Boyfriend & I ordered a pizza last Thurs night /​about 20 min more or less before closing — the pizza arrived with the cheese slid off. We showed the driver he asked if we wanted him to take it back — since it was 10p we said no — we’ll call the store. We did and asked for a small credit — not even for the whole pie — to be credited. We related we have photos of the messed up pie. Called today to order a pie and mentioned about the credit. The owner answered and said «I made the pie — it was perfect — I am not giving you a credit.» I relayed we had photos to which he said «bring them over». Here you go sir!

I would reccomend using this place for delivery, not for a sit down meal to enjoy.
The prices are great — cheap and they have a decent selection of things to choose from and even daily and lunch specials.
However, i was a bit turned off the first time i was here. I ordered a Hawaiin slice, because in their description it says pineapple, ham and two different cheeses. I asked for the hawaiin slice minus the ham — i basically got a cheese slice that was hot and cold pineapple chunks on it. But wait… theres more. i also ordered a penne vodka slice. what did i get? a plain cheese slice with some plain penne on top, with cold gravy and a few sprinkles of shreded mozzeralla. I specifically asked if i can order the hawaiin without ham (this sounds crazy but i like pineapple and liked that there would be 2 diff cheeses on it besides just reg mozzeralla), she said yes. I also asked if there were penne vodka slices available because in the menu it only had prices for a pie. She said yes. After i ordered with her, i heard the older woman loudly say, «who ordered a hawaiin slice? we cant do that!» and then another comment about how they cant do the penne vodka that they dont have penne vodka made!
I may be overacting to some people, but the fact that i was told YES they can do both – then i heard how rude this woman was loudly yelling outloud around customers about this seemed unprofessional. And the fact they gave me the two slices which were not what were in the desription really pissed me off. If you dont have penne vodka made – tell me, if you say you only do hawaiin pies and not slices – tell me. dont tell me yes then make me pay and then try to pull a fast one on me with half assed slices.

First time ordering from Franks and I will never spend another dollar there. They are so rude and unprofessional. After being told my food would only take 15 minutes, I asked how much longer after 20. The man snapped at me and gave me an attitude. I refuse to give money to a place that is nasty to people. Get a new job if you’re that miserable! The owner should be ashamed on how they speak to people.
PLUS They charge close to $ 20 for a jumbo pie which is the size of a normal pizza. Too expensive and not good.