Starbucks

This is probably one of the worst Starbucks location I have visited: bar none.
First of all, the parking lot resembles a Salvador Dali mess. You cannot hardly find a spot, and if you ever do, God help you because you will be trapped in that spot for quite a while because the drive through traffic is right behind you.
And I walked in to order something and I stood in line for what seemed to be an eternity and nobody was behind the registers. Is Caspar working for Starbucks and is going to take my order or something?
I spoke up asking if someone was going to start taking orders and basically the ladies at the drive through service ignored me. Customer service sucks here.
I quickly snapped a picture with unmanned registers and somebody finally stepped up to one of them to place an order. I am military and I usually get a discount. The same person gave me one last time. He sighed and said that Starbucks usually doesn’t give a discount but he will give me one «this time». He gave me one last time!
Seriously, whoever works at Starbucks PR, and reads these reviews, please train your staff on customer service. I am supposedly buying a «premium» product with exceptional service, but this is lacking here.

If you are looking for a quick drive thru experience… go somewhere else. It takes 10 – 15 minutes to get through theirs.

Thank you Starbucks for making my low carb Venti iced coffee PERFECTLY! I’ve been to a ton of Starbucks in the city of Chicago and not one has mastered my order. Shame I have to drive 5 hours for a good low carb coffee. This made the end of my weekend in Edwardsville. Thanks baristas at this location!

Please build a bigger Starbucks this one obviously cannot accommodate all the people in the drive-​through are in the line in the building it is not adequate place to get your coffee. Very disappointed at this location, customer service, and accommodation for customer, will never be back

Friendly enough staff and good drinks, but the drive thru line is unbearably slow and the parking lot is set up in a way that makes it very difficult to walk in and out easily.

Terrible, terrible service. I waited 20 mins in line at the drive through to arrive at the window to realize they had not captured my order. Matthew, a Starbucks employee, was extremely rude and told me he could not take my order at the window and that i would need to go inside. I explained I had an infant in the back seat and that is the reason why I didn’t go inside in the first place. He finally agreed to take my order at the window but did it in the snottiness way possible. Starbucks typically has a friendly staff so I was super disappointed to run into such an unpleasant person at the edwardsville location.

Attn: coffee drinkers~ If you are rude or just feeling grumpy, ask to have your drink remade, or ask for beans to be ground when you are ordering at a busy drive thru, the fabulous people at Starbucks (and I’m sure many other coffee shops) will secretly switch your much needed caffeine for Decaf, when ever they feel like it. This morning, I had a child with the flu and had to order my beans at the drive thru, despite my knowledge of this. I got an unmarked brown bag of my ground «espresso», rudeness and a smirk as I pulled away. I also ordered a drink, which I’m sure was made Decaf as well. Yes, we all get busy sometimes, and I’m sure running the coffee drive thru during morning rush hour is mentally and physically draining. I’m sure it requires unique high intelligence that other regular people just don’t understand. Sure, someone asks you to grind them some beans when you are busy making drinks. You don’t want to stop and do that. You know, *your job*. But do not deny people their caffeine they are paying you for, because you are angry at your coffee life or feel like laughing at the expense of others with your fellow workers. People spend a lot of money on Starbucks coffee, I’m sure they wouldn’t appreciate it if they learned you gave them Decaf on purpose. You don’t know peoples lives, it’s not your place to decide who gets real caffeine and who gets tricked. Give people the drink they ordered, do your job, period. They didn’t know that I worked at Starbucks in New York for many years and I know all the inside secrets and coffee power trips. I smiled back, pulled away, parked my car and went in, sick child and all to exchange my unmarked, suspicious bag of coffee. I will say, the looks on their faces were completely worth the whole ordeal. The morning staff at this Starbucks is one of the rudest and uppity that I have ever encountered. But I will continue to buy my beans there, and I will do it through the drive thru in morning rush hour if I feel like it. That’s their job, and I am a paying customer. Do not mess with this stay at home mom’s much needed coffee.

I’m a diabetic and before I ran my daughter there I researched online my drink options. Satisfied with my choice, I ordered the drink I found online only to be told this location didn’t have it. (some sugar free vanilla spice option). However, the barista said she could make something very similar that would meet my sugar free requirements. Delicious! Thanks to her, I am a sugar free vanilla latte with 3 pumps chai addict. I’ve gone to other Starbucks and placed my order and have had comments made by the employees on how that must be yummy. Kudos to her!

I love the fall season because places like Starbucks start rolling out there pumpkin flavored drinks. I orderd the pumpkin spice frappuccino and within minutes my drink was ready! I had to have them add so syrup because of the overwhelming taste of spices but it was very tasty. The prices are always to high at Starbucks but for some reason people and my self included pay it. I also like the fact that at this location there is outside seating available.

Dang — this is my 2^nd Starbucks review– and I’d really rather not waste finger energy on a chain– but on this particular day, and this particular trip — something amazing happened.
My son and I were in line in the drive through patiently awaiting his cake pop, and my
caramel macchiato.
When we got to the window, the girl complimented my jeep, then told us the people in
front of us had paid for our drinks… (say it all together now, awwwwwwwwwwwwwwww)
So in good karma holiday fashion, Roman and I paid for the car behind us as well!
PAY IT FORWARD!
Even though the people behind me was double what mine was… ^-^ lol–
oh well… tis’ the season right?!
If you’re reading this, the next time you’re in a situation to pay it forward– do it :)
It’ll feel great!

Probably the most unfriendly baristas I’ve ever encountered at any Starbucks in the country. No joke. Glad I will likely not be in this area again any time soon or I would probably be annoyed on a regular basis.

Good, FREE cup of coffee this visit (see my tip, via iPhone app), smiling server, and still $ left on my gift card. Entry and exit feel like my imaginary version of a loop on a Formula One race circuit, so be very careful.

It really catches me off guard when I swing by this location with about 30 other people in line most of the time, yet somehow the staff here is ALWAYS as nice and courteous as they can be. This is probably my favorite Starbucks around.

I mean it’s Starbucks. The coffee is pre-​roasted months in advance so the coffee you are drinking is obviously not going to be at the same standards as a coffee shop that brews and serves coffee from local roasters (Kaldi’s in St. Louis, for example.) The coffee isn’t spit-​it-​out-​of-​your-​mouth disgusting by any means, but it’s not the best cup of joe you will ever drink. The food and pastries, again, are pre-​prepared, frozen, and shipped. They are tasty, especially any of their number of pumpkin pastries, but they aren’t «to die for» by any meaning of the phrase.
The staff at this particular Starbucks in Edwardsville is wonderful, however. They are always on top of their game, and they are very speedy. Even better, they learn their customers’ orders easily and quickly. It’s hard to find corporate chains that make you feel like a regular, but the Starbucks in Edwardsville accomplishes this task. The one problem with this Starbucks, however, is that it is extremely small. Finding a table at which to sit and work or chat can be hit-​or-​miss especially during busy times.
Starbucks has a good atmosphere if you are looking to study and a reliable cup of coffee. If you drink coffee, and you have yet to go to Starbucks then I am not sure what you’re doing with your life. There are obviously better, local, coffee shops in the area, but Starbucks does it right when you’re in a hurry or just stopping by,

This place has the best staff of ANY Starbucks anywhere in the world (and I’ve visited plenty!) Kudos to Janet and the rest of the AM crew — she might be the world’s friendliest barista!

I know Starbucks is known for their coffee, but I love love love thier Spinach Feta Wrap!!! The coffee is pretty consistant from location to location, and I’ve noticed the staff is always super friendly.
The Edwardsville location is no different. Good coffee. Good food. Friendly staff. = AWESOME.

I have to write a review because the previous review says that this is probably one of the best places to eat or drink in Edwardsville, and that is just an appalling thing to say! This is just a Starbucks! It’s the same as every other Starbucks! When you’re there, you’re nowhere in particular. The service is fast and friendly, the coffee tastes good, and the food is good for frozen, pre-​made stuff of unknown and presumably distant origin. If you’re in Edwardsville, go to Main St. and get locally roasted coffee at 222 or Sacred Grounds, unless you simply don’t have time to leave Hwy. 159. There is simply no point in recommending a chain place that is utterly (notoriously) ubiquitous.

Proably one of the best place to go and eat or drink in Edwardsville. I have only been here for 2 and a half days and Ive been here twice already. Workers are friendly and my drinks have been delish!