Mccarthy Transfer & Storage

We’re career Military and this was our final move as we’re retiring. The move was from Chula Vista, CA to Orange Park, Florida. The initial pack out was GREAT! The packers arrived on time and exercised due diligence in boxing up our belongings. There were the heavier items that would be addressed by the loaders the next day. That’s when the issues started. The lead loader, (can’t recall his name.) Made a stink about our front load washing machine. Said he wasn’t allowed to disconnect it. (Not a big deal; so I disconnected it.) Then he stated he couldn’t ship it unless we found the drum locks. Again, no big deal as we still had them. They had difficulties loading my Harley. And although I didn’t know at the time, they didn’t keep track of items dissembled that would be needed for reassembly. The last box was finally packed with the essential small items that were needed upon delivery which was placed in the cab. The driver stated he had another pick-​up in Texas en-​route. They stated the delivery could be as late as three weeks. Fast forward; we’re staying in the Navy Lodge in Mayport, FL which is about 45 miles from our house. Since we’d not heard anything regarding delivery, we followed up on it on a Friday. We were told that they, (the moving company) had until the end of the month to deliver; no date was given. Then the following Monday, mid-​morning we’re called by the local agent asking if we’re available to take delivery?! We were not near the house and we then asked why didn’t the driver call us on Sunday alerting us of his arrival? Then the local agent made a command decision that they’d deliver 10 days later, (since we weren’t ready.) And our entire load would be placed into storage. That’s when I put my foot down telling them that I wasn’t about to pay an additional 10 days of lodging because they were either too lazy or DUMB to make a phone call? After much drama, the local agent committed to a delivery on Tuesday, the next day. We were waiting and the truck arrived about an hour late. Two of the original loaders, including the lead loader and the original driver. They started unloading and bringing items into the house. The entire time several complained about the heat which got old real fast. It’s FLORIDA! They got things into the house well late into the afternoon and began reassembly of the larger items. Then they lied telling us they had another delivery the same day and it was well after 5:00 pm? It was clear they just wanted to leave. I tipped each of them $ 25.00 and thanked them for their work. We still had a house full of unopened and unpacked boxes they were obligated to unpack. I attempted to move my Wife’s desk that had been assembled in the office. As I lifted the edge of it, the desk fell apart in my hands? I looked underneath and the locking devices were missing. They stacked the pieces to give the appearance of a proper assembly. That’s when I started checking other items they assembled. I discovered the following after they left: When we started the washing machine to wash a load, it nearly destroyed itself. They placed the washing but neglected to tell us the shipping locks weren’t removed and the plugs that went in the machine had vanished. (This is the same washing machine the lead loader got all pissy about.) They didn’t reassemble any of the tables correctly and the legs on every table were later properly installed by myself. The same applied to the piano stool. They didn’t reinstall the mirrors on several dressers. The box that was loaded last with the essentials we needed wasn’t with the load. The hospital bed for my physically disabled mother wasn’t reassembled correctly and was 100% non functional. Also we ended up with several items that were not ours from another shipment. Due to their laziness, my garage is packed full of industrial sized trash bags that I must dispose of; and, we’re still only halfway through with the unpacking. Maybe I just got a bad crew but they gladly accepted the tip fully knowing they didn’t deserve it. We’ve had many military moves over 30 years. This was without a doubt the WORST we’ve experienced. I would never recommend this company as they made a complicated move even more stressful by not doing their job. They did the bare assed minimum and could care less about our inconvenience. (FOOTNOTE: The moving agents in Jacksonville that coordinated the delivery were equally bad. I’ll review them on a separate posting.)

Wow! What a great team! Fast, professional, clean cut, affordable, fun and prompt beginning with my first conversation with Truda who put it together to the 4 men who moved mountains of our belongings and even managed to balance caution with speed and efficiency! Our heartiest 5 Star recommendation!

If I could give more than 5 stars, I would. From my first call for an estimate to the last box was unloaded, McCarthy Transfer was awesome. To start, they came and did an in home estimate BEFORE the move. This was awesome, because who wants to pay for the wrong sized truck or for more help than you really need? Thomas and Truda were so helpful in giving me tips and advice on packing and prepping before the move. This definitely helped the crew be more efficient on moving day, and it also made unpacking for us easy as well! Oh, and I was able to get plenty of boxes and packing materials free from their warehouse.
Our moving day crew Tony, Greg, and Mikey were great. They were so efficient, professional, and we really felt confident our belongings were in good hands! I moved a 2 story 4 bath, 3 bedroom house with a garage and a yard. They had the house packed in the truck ready to drive to the new place in just a few hours. My grandmother was here to help take care of the kids during the move, and she was also impressed. She said that in her personal experience with numerous navy moves over the years, she has never seen a crew as good as the one we had.
We definitely have another move at some point in the future, and I will for sure be calling McCarthy again to help move me and my family. Thank you guys so much!

We had a delivery this morning, the guys communicated their time and day of arrival previously in a professional manner. they arrived early with a great energetic attitude this morning. Only two guys came but one of them worked so hard all morning to get our delivery done in a timely manner, very professional company and friendly which made things easier for both parties. I will definitely recommend them to my friends and use them in the future for any other moving services.

I’ve been in the military for 14 years and this is my 5^th move since 2001. McCarthy Transfer was by far the worst moving company I’ve ever dealt with.
McCarthy was contracted to give us a full unpack after our move in. I realize that this isn’t really possible, however McCarthy set a new standard for poor service and even worse customer service. Rather than unpack my bedroom, McCarthy took all 5 wardrobe boxes and dumped them out on my king size bed. This resulted in a giant mess, and multiple pieces of broken glass due to the fact that everything was dumped on my bed. Ultimately it took me hours of work to clear off my bed, and I had to scour my mattress for broken glass.
When I finished my bedroom I moved onto my 9 month old daughters room. At this point I was furious when I realized that the movers had dumped 3 or 4 boxes of household items into her crib (including tools, snowboard boots and a razor blade.) This was unacceptable and not only damaged the crib but was a serious safety hazard as I had to thoroughly inspect the crib to make sure there were not any small items (or razor blades) under her mattress after I sorted through the mess.
When I initially called to complain, I was put in contact with the man who had unpacked my house and he began yelling at me over the phone telling me that this was all my fault. Ultimately I called the main office and the owner came out to see for himself what his moving team did to my house. Basically he apologized and said he was sorry, because the damage had already been done.
In the end, I suffered extremely rude customer service, and poor and unsafe unpacking by McCarthy. If you are in the military do not accept McCarthy if you can help it. If you’re a civilian, avoid them at all costs.

I would give a negative rating. However, that is not an option. We did not have a choice with this company since we are Navy. They lied to us and provided an awful service! BEWARE!
1.) A representative came out before packing our things and told us that we would have «FULL REPLACEMENT VALUE» for items that were broken during the move. That was an absolute lie. They damaged $ 3,000 worth of our items. We were reimbursed $ 600. Not cool. Part of the damage was our Stand Up Paddle Boards. We bought 2 for $ 1,600. They are both damaged and cannot be used without being repaired. We have searched for over a year and still cannot find a company to repair the boards since we moved to WA. We have searched but the supply is not here. That is $ 1,600 down the drain because of McCarthy.
2.) We had a condo and a storage unit that needed to be packed up and moved from San Diego to Washington state. McCarthy wanted to be efficient (which I understand) and do both at the same time so my husband and i were segregated for overseeing the work. The ladies at the condo packed the items well. Nothing broke. However, the men at the storage facility used our blankets to wrap oil pans. Beyond disrespectful. Baby blankets over 35 years old were destroyed. A crystal punch bowl that was passed down from family was broken because it wasn’t even wrapped. The men then came to the condo and broke a light bulb. They swept it behind boxes for me to find later to clean up. Very upsetting to find glass in a corner since we have a baby. The men at the storage unit were beyond unprofessional.
I am very disappointed with the employees that McCarthy chooses to employ. We are out thousands of dollars due to McCarthy’s unprofessionalism and lies about reimbursement.

I recently moved from San Diego to Seattle for work. I’ve always just moved my own stuff (with help from family and friends of course) but with this move being long distance, I decided to go with movers. I packed all of my own stuff to save on cost, and after calling a few companies, I decided to go with McCarthy. They had competitive pricing, and actually sent someone to my house to complete the estimate– which was a binding offer, so no surprises with the final bill. Truda was great to work with from the first time I called to inquire to the last day when she called to confirm my move in date. She was friendly, knowledgable, and genuinely cares about her clients. When I stopped by their El Cajon facility to sign the initial paperwork, Truda showed me where my stuff would be stored (30 days free) and then proceeded to help me load my car with boxes, packing tape, and packing paper (also free!). Because I don’t have a big car, she made a note to send some large wardrobe boxes when the movers came with the truck. The guys that moved me out (sorry– forgot their names!) were great. They called when they were running late (traffic) and were very efficient with documenting and loading of my stuff. When I found a place to live in Seattle, Truda gave me a window of just over a week as to when the truck would arrive with my stuff. I was pleasantly surprised when I received a call from Martin saying he was on his way and would be arriving on the earliest possible day– I was able to have everything delivered the same day I received my apartment keys! I even had to push this date back one day when I had a delay getting my keys– but it was still not a problem. Martin and Brian (I think…) were very friendly and efficient at unloading everything. They put boxes and furniture in their places and put my bed, kitchen table, bike and desk back together. They paid attention to details, even making sure my table was centered under the dining room light! After unpacking, I’m happy to report everything arrived as I packed it– no damages to anything. So glad I found McCarthy, they made my move easy and worry free!

We recently moved from San Diego, CA to Las Vegas, NV. I was a bit concerned about the horror stories we read online about moving companies. My wife found McCarthy Transfer & Storage and we worked Truda to get a professional quote.
After comparing the quotes from other companies we decided to put our faith in Truda /​McCarthy, and they more than delivered.
Martin and Brian were awesome. They swiftly packed up all our goods, and stored our clothes in garment boxes (no need to put closet clothes in boxes.) They disassembled a massive crib and took extra care with our paintings. They used a nice inventory system that logs all items with red stickers.
After weighing our goods McCarthy actually ended up lowering their initial quote which was a nice surprise.
Martin was in communication the entire time during the move. He gave us updates on how far they were away. Once they showed up they laid down plastic to protect the high-​traffic route up the stairs and began unloading. After watching the guys unload, mostly self-​directed, I had full faith and let them finish up on their own. I signed the acceptance documents and they locked up for us.
Painless moving, delivered on-​time, and under budget.
I highly recommend the team at McCarthy.
Best,
Brandon

I am so glad that I found McCarthy. I had heard so many stories of bad experiences with moving, and had already rejected 2 companies, but working with McCarthy’s erased all my worries. They were so awesome! Martín and Brian did an excellent job, were easy to get along with, totally accommodating, and had good music playing too! I could hardly believe how smoothly everything went. A real success!
I would say that the company is both very professional & caring. Truda was also helpful and even stopped by during the move.

We were in a long-​term relationship with this company: A crew came and loaded up our belongings into vaults, they then stored those vaults in their warehouse for nearly three months, and then one of their drivers transported our belongings to our new home 1,000+ miles away and unloaded everything. From initial consultation to the moving truck driving away from the new home, we were «in a relationship» with McCarthy for four months. It couldn’t have been a better experience.
The initial consultation was very comprehensive. Thomas walked our entire house, backyard and garage space by space, taking very thorough notes in order to provide a precise estimate (and offering helpful packing advice at every turn). He even brought us a stack of free boxes.
Before moving day, I made several trips to their warehouse, where they had lots of used boxes free for the taking. Each time I visited, Thomas again offered helpful advice to help us get ready for the move.
On moving day, the crew was on time, friendly and hard-​working, and did a great job of laying down blankets, wrapping door jambs and taking other protective measures. They also took great care wrapping furniture and other items to protect them during transfer.
Thomas had previously given me a tour of their warehouse, so I knew our belongings would be well protected from the elements while they were stored for several months. He also included two months of storage in the price we paid, and when our storage went over to nearly three months, he gave us that extra storage time at no charge.
When our new home was finally ready for move-​in, the company was flexible in giving us a two-​day delivery window (on a weekend), and they were ultimately able to arrive on our preferred date of those two days. The unloading process went flawlessly (again with a friendly and hard-​working crew), with everything placed in the home where we directed. One of the crew spent more than an hour laying down blankets and cardboard and wrapping door jambs and stair bannisters, so that no furniture pieces or boxes ever made contact with the house until placed in their final resting place.
If you’re still reading this long review, then you’ll understand why I wrote at such length: because this company continually impressed me with top-​notch customer service at every stage of the move. I can’t compliment them enough. The only thing I wasn’t thrilled with was the cost; but moving is expensive, and is largely based on weight, so their price was fair (and, frankly, I didn’t mind paying it at all after receiving the level of service they gave us).
Bottom line: I’d rate this company 10 out of 10, and will definitely be calling them when we move again.

Called for a quote on my move, unfortunately they couldn’t do it but Truda helped me find a company that could. This company’s customer service is so outstanding I cannot recommend them enough. I am beyond impressed with this knowledgable staff! Thank you Truda!

Fantastic work from the team– extremely personable and professional! They worked quickly and carefully to pack and move our belongings! We’ll be getting our personal belongings delivered in a few weeks– will update then! But as it stands, I’d definitely recommend the company and even go as far as suggesting you ask for Martin as your driver/​leader!

It’s now September and our company still uses McCarthy for all of our needs in San Diego. Whether they are packing or unpacking, they’re definitely the company to trust.

This past week I moved from San Diego to Tucson. I called around and McCarthy was the ONLY one who came to my home for an estimate. I have a few valuable antiques that I couldn’t replace, including a marble top on a Victorian chest. From beginning to end, there was no hype. Truda on the phone knew her stuff. John came for the estimate and carefully reiterated everything and wrote it down. The estimate was in the ball park. Tom and his guys came on S. Diego’s hottest day and put all my furniture in new moving blankets, taped each one carefully so the furniture wouldn’t slip, then shrink wrapped it all. Amazing! the few things I didn’t know how to pack, they did it beautifully. From beginning to end, it was a pleasure to deal with McCarthy. I hope I don’t have to move again, but if I do, I’m calling them.
Considerate, intelligent, and thorough. It all arrived in perfect shape. I even had a check list they gave me where they would yell out the number of what was going into the house so I could check it off to make sure everything arrived.
If you have things you value, I wouldn’t hesitate to recommend McCarthy.

I found this business through
reviews.
I contacted «Truda» and gave her my basic move information. I stressed to her that I did not have a lot of things, and that my move was only within 15 miles of my home.
I wanted minimize my costs and I did not want to get charged over the quoted estimate.
Truda assured me that the movers would be on-​time, and she gave me a very reasonable quote. My move is unique because I «pre-​packed» and pre-​moved” all my small and delicate/​fragile items in advance — — - leaving the heavy furniture for the pros. YOUR MOVE MAY BE DIFFERENT IF YOU DON’T PRE-​PACK STUFF LIKE CLOTHING AND BREAKABLES!
Anyhow, the movers showed up on-​time as promised, and went to work quickly wrapping my furniture and doorways to prevent damage.
They worked quickly and carefully. There was no change in the quoted price, and we finished ahead of the schedule. This was a basic move, yet the McCarthy movers, Michael and Anthony, were great! No breakgae or damage, and everything was unpacked and placed in the house where I requested.
I highly recommend this company.

I would not recommend them EVER!!! They were sloppy, rude and greedy. The entire experience was painful. I contacted McCarthy Transfer & Storage for a local move. They came out, gave me an estimate. All seemed so good. When they arrived they gave me a different amount than was quoted. They added hours of overtime because the size of the move was larger than the estimate — I thought that was the reason for the estimate. They did not include moving the items in the garage — not sure why? It made the movers rush the job. They broke or damaged several pieces of expensive furniture. Some beyond repair. They didn’t even put the boxes/​furniture in the right rooms. There were other problems with the move, but too much to list here. I spoke to the owner he was unapologetic basically blaming me for having a large move. I filed a claim for the damage and they offered me a couple of hundred dollars to cover the cost of a thousand dollars worth of damage. I would never recommend them, I have moved several times and never had a move be done so poorly.

We have used McCarthy several times for moving to and from homes and storage units… and every time I’m completely impressed with their professionalism, willingness to go above and beyond (especially between numerous locations), how great the movers are and how fast they work. The final price even beat their quote, which doesn’t happen with other movers. Trust them… USE THEM!

Moving is tough business, but McCarthy did an outstanding job! The team arrived before the estimated time, and were extremely organized and ready to get to work in delivering my household goods. They were careful with my belongings, courteous and very efficient. I’m in the military and have moved many times, and this company definitely stands out as one of the best. They were personable, and made the moving day enjoyable! I didn’t get to pick them, but I’m glad that they were the moving company of choice to deliver my belongings after 6 months of being in storage!

Best moving experience I have had yet! I have moved about 10 times in the past 15 years. The overall experience from beginning till end was great. I had a piano and 3 flights of stairs and they guys that moved me had a great attitude through all of it. They never complained… and actually hummed through most of it… I HIGHLY recommend these guys!

In our move out of San Diego, we were in contact with several companies. Most of these companies spammed us with email. McCarthy Transfer was one of the few companies that did not send us a «low-​ball» quote. Thomas came out to visually inspect what we were moving and gave us a fair quote. He also explained in person that the price may change due to what we opted to have them do (as in pack our kitchen vs. just loading boxes) and due to what the actual weight of our haul is.
He also stayed in communication with us to let us know when the truck left San Diego and when it was due to arrive in our city in Northern California. Being that it has been a family-​owned company, we feel it is a matter of pride to keep their reputation strong. It is definitely worth calling them for a quote when shopping around.