Gamestop

Customer service is the biggest thing I look for in any store or company. GameStop is a big company and has many branches but this is one of the worse ones I’ve been to. Came here to return a headset I got yesterday and pick up a game. I’ve been looking for a quality headset to upgrade from my Playstation Golds. When I came to the register Juan Miguel wasn’t very nice. I asked him what he thought about the Astro headsets and how they sounded compared to others and all he said was «Expensive. They sound good. If you have the money to burn they’re good». I had nothing to say after that. He obviously didn’t want to sell them and had nothing to say about them and assumed like I was a broke bitch.
Sorry brotha I’m not the one working at GameStop.
Thanks!

Bad very bad customers services !!!
The prices on the PS3 games it’s very expensive!
If you have time go to another place!!!

My go to spot to pick up my games. The staff are always friendly, fast and efficient. I’m in and out within five minutes everytime. Don’t have anything negative to say and I like this location because it doesn’t get too crowded, well at least of all times I came here, it wasn’t. I just picked up a game today!

My girlfriend and I went to the El Cerrito store today. We both had our own separate, unique coupons. The associate «Ricard,» helped me with my purchase. When my girlfriend tried to make a purchase using her unique coupon, Richard said that she cannot do that because the coupon is limited to one per customer. We pointed out to Richard that she is a different customer, with her own unique coupon, at which point Richard snapped at us, accused us of gaming the system and stealing from Gamestop. Wow. Chill out Richard, there is no reason for the lecture or the insults.

Jazmine wasn’t very helpful at all, and her attitude kinda rubbed me the wrong way. I came in to buy an Xbox One controller for my PC. I was looking at the boxes on the shelf when she asked me if I had a question. I explained what I was trying to do, and asked her which one I should buy. She said they only make one kind. Technically this is true, but then why do they have 2 different ones on the shelf at 2 different prices?! She said the only difference is one comes with a charging pack. I said, ok I probably don’t need that since I’m going to plug it in via USB cable. She agreed. When I got home I realized that the one she sold me doesn’t even come with the USB cable!

The staff here at the El Cerrito branch is always friendly and helpful. Its always great to see enthusiastic employees that have a genuine passion for their job.

I bought a refurbished PS2 from the Gamestop in Emeryville (whom were okay), but they forgot to wipe it so I needed a parental code to play/​watch anything not kid appropriate. I called and they just sayed to just go to the one closest to me to exchange it. I walked in to the El Cerrito one basically yelling,“I’m a fucking adult get this shit off so I can play.” The chick there Sara was super cool and told me that those ass-​hats should of wiped it, so she gave me the sony number. She told me all the possibilities and was super helpful. I basically want to apply to work there now because everyone was so cool. I’ve never thought about giving a Unilocal review, until now because I loved the place so much.

The girl working there, Rebecca, was very nice and helpful because she helped us decide what game to get based on availability and warranty. Also she was nice enough to through in the dishonored tarot deck for FREE when I bought the game!

This place has offered me outstanding service. Outstanding selection and knowledgeable staff answered all my newbie questions and made me into a proper gamer. Special shout outs to Jessica and Sarah, who keep suggesting new games for me to play. This is a fun place to browse, hang out and learn more about gaming. As a newish gamer, I appreciate their non-​condescending, informative way of inducting me into gaming culture.

Awesome Gamestop store! The girls here really know their games and they are ALWAYS nice and helpful. They even dress up for midnight launches! They rock!
This staff is relatively new and have only been here for about a year but they are awesome.

I went to this Gamestop to buy a used game. They didn’t have it, but sent me to the Hilltop Gamestop where they said they had it. I bought it at Hilltop and it was the wrong version. I tried to return it to El Cerrito, as it’s closer to my house.
They wouldn’t take it back. They said I had to return it to Hilltop.
Previously they had told me that I could return games at any Gamestop, so they basically lied to me.
Ridiculously bad customer service.

I buy at least six games a year so I need them more than they need me. New games are always stocked and saved upon request. The staff are knowledgeable gamers who are both polite and enthusiastic. Love you guys

At least there’s parking at this location and they actually stay open later than 7pm. This place isn’t as small as the other locations around Berkeley, but its not that big either. It was fairly clean and well stocked. The workers were fairly nice. The only thing that wasn’t fair was the pricing.
The games here were actually slightly more expensive than at other stores and the used games were:
a dollar or two cheaper than the new prices
or
pure extortion…
No kidding!
$ 30 for a used beat up mario gameboy game without any case or booklet… if I really wanted it in that bad of condition I’d just buy it from ebay… Moreover if you want to sell games back (in mint condition) that they are currently selling used for $ 20 or more they have the balls to offer you GET THIS 75cents! lmfao what a joke…

Say what you want, but the guys that work here are tremendously well informed and personable citizens of video game geekdom. There’s more than enough stuff here to please all ages, budgets and experience levels. There’s also quite a bit of used games and equipment, and nicely priced, store-​branded accessories.
Amongst a number of visits, I picked up a Rockband USB microphone that they had as ‘extra’ for only ten bucks, a used ‘Dora saves the Snow Princess’ game for my daughter for 18, and a Wii nunchuck for 20. Consider the latest family time sink fully enabled.

I recently bought a game from here and they actually knew what I was looking for when I called!!! lol they were even nice enough to put it a side.
Well over all they are pretty normal as like any other gamestop. The guys behind the counter had a pretty bad mouth. Only reason I cared at the moment is because I had my little brother and he is 6 years old and you know kids… they pick up bad words left and right and think its cool.
Over all stop looked normal
shelves were stocked and looked pretty full. Clean and simple…
all I have to say is that if you are trying to get a game.
Make sure you call before you go unless you live a block away lol…

Ehhhh…
Feh…
This Gamestop is my least favorite Gamestop store. My old store in SF had much better selection and friendlier staff, Berkeley has bigger, more well stocked stores with way more knowledgeable, helpful customer service people.
El Cerrito… not so much. It’s a small, poorly organized store. The staff borders on limited cognitive function (Except for one dude who may be a manager,) especially the lone female employee, who makes me cringe when I see that she will be helping me. Shite customer service. Limited selection.
Parking is usually annoying at El Cerrito Plaza, especially in the strip directly outside of Gamestop. I go here when I’m feeling particularly lazy or when I need my game shopping experience to leave me dripping with ennui.

Gamestop… sigh. I have come to refer to the chain as a total as «GameHole» because that name seems appropriate.
But this one is the exception — and the only one I ever go to anymore. The staff is friendly, and doesn’t pressure you on all the «extras» they sell (discount cards, magazines, etc) which is a nice change. At the BayFair location, I had a staffer nearly threaten to kick me out for not signing up for their discount card — here in the EC, it’s much more laid back.
They’re helpful with release dates, offer pre-​order without ramming it down your throat, and on the occasion that my copy of Soul Calibur IV was delayed due to shipping problems, they called me as soon as it came in.
The fact that I consider this exceptional for a GameHole is credit to the staff’s efforts, and to how much the chain sucks.

At first when GameStop merged with EB Games, this store was a real MESS. Holy crap. Before the merger it was hard enough to find titles, but then they merged and everything was just everywhere and it sucked for a few months.
Now? It’s all good. Things are re-​organized and easily found. I dig the selection of games they have at this store, and the staff (particularly Christian and Tereza) are really cool. Since I go in there often enough, I see Christian a lot, so he knows I’m a Harvest Moon fanboy (I like wussy games) so whenever there’s a HM coming out he doesn’t hesitate to let me know.
I don’t have too much of a gripe about the store except that they could really use a bigger space/it’s a small store (but that’s no fault of them employees or the company). It’d be nice if they just knocked out the wall of the donut shop or whatever it is that’s next to it to expand the store into others, like th eone I went to in the mall in Odessa, Texas.
Very rarely do I not find something I’m interested in getting at this store for a good price. Lots of good games, either new or used, for mostly good prices. I do have an issue with the GameStop brand itself; one of the controllers I bought –new– for the XBox crapped out on me halfway through one of the games I was playing; so I’m wary of buying anything under the GameStop brand. I always buy new so as not to have any hardware issues, and premium/​name brand hardware components I’ve bought from this GameStop have played or worked just fine.
I know that many people complain about GameStop (this one and others) not having Wiis, but you know what? Buy your Wii online. I bought mine about a month after it debuted from a seller on ebay. Save yourself the trouble of driving or calling GameStop and OMG harassing the poor employees (every single time I go into GameStop there is some douche asking «Do you have any Wiiiiiiiiis? Nooooo? Wheeeeeeen ar eyou getting any innnn? Can you reserve one for meeeee?»). This GameStop in El Cerrito has a nice selection of Wii games and accessories, though.
As for other game selection, whoa – a LOT of XBox games here. Heaven for anyone who owns a 360 Elite. I do wish there were more PS3 games, but that is a general wish, since Sony sucks when it comes to game selection for their PS3, particularly the non-​backwards compatible one (which is sadly the one we have).

The EC Plaza Gamestop, like all Gamestops I’ve ever been to, has two staffing modes.
Mode One: Staff consists entirely of awesome Über Gamer Dorks who are KEEPING IT REAL by playing every game down to the final boss fight 35 seconds after they’re released. These hos have information of vital import and will GIVE IT TO YOU.
Mode Two: Tards. Well, that’s unfair, because the word «tard» contains some expectation of humanity. I would say, upon reflection, that Mode Two is more like encountering the shattered shell of a human being, drained of all life, hope, personality, soul, abiltiy to communicate, and knowledge of economic transactions. They will stare at the cash register as if it is a combination of the Gordian knot, a radioactive monster, and female genitalia. In other words, they are clueless, useless, and about as responsive as Harrison Ford’s pre-​Viagra penis. Which is to say: not at all.
But, you know: GAMESTOP. You have to get your game on, and you need to park, and it’s next to an SBucks, so whaddayagonnado.

No Wii
No Wii
No Wii
I should be used to hearing this by now, but shoot this store was sold out 45 minutes after opening! The staff was really nice to help me figure out when to show up, shipments usually come later in the week between noon and three but not on weekends.