Intown Suites

DO NOT GO TO THIS PLACE. I can’t possibly stress how disgusting this place is. We had made reservations at this location because we relocated to El Paso, Texas and would need an extended stay hotel until our house was completed. We made reservations on line and fully expected that we would be able to adjust our schedule through the main number. Wrong. Once you make a reservation on line, it seems to disappear into cyber space and then you have to deal with actual location. It appeared that nobody in the front office had an idea of what was going on. It was like pulling teeth, just trying to change our arrival date. An added frustration was that there is nobody on site on Sundays. We arrived, and started to move our stuff into the room. I decided to leave my service dog inside the room while I unpacked. I returned to the room only to find that the door handle was broken. I had to work at it for quite a bit just to get back in. I was already not feeling good about this place. The surroundings are dirty — cars with flat tires, some of which looked like they had just been abandoned. I called the «courtesy officer» and explained that I was having trouble with the lock — no real courtesy there — I must have interrupted Sunday football. He said it would between an hour and and hour and a half before he could get someone there. My wife and I left to check out surrounding locations because there was no way I was going to stay here. It didn’t feel clean, safe, or comfortable. The «courtesy officer» called and said that the maintenance guy was at our door. I told him we would be there in five minutes. We arrived only to find the door unlocked, half of our stuff unattended, and no maintenance man in sight. The door handle had not been repaired. I packed our stuff back into the car and looked for someplace else. We contacted management and they would not return our payment for the week, even though we explained what had occurred. I chose to take the hit on the $ 250.00 plus dollars rather than stay at that disgusting place. Unprofessional staff coupled with an «I could care less» attitude.