Southwest Auto Glass

Got a chip in my windshield that became a rapidly expanding crack in my windshield in the middle of a road trip from LA to Austin. Found Southwest Auto Glass (went to the 811 Southwestern Drive location) after Safelite had no open appointments, and was greeted by Fred, the nicest man I’ve ever met. He took a look at my windshield, concluded it needed to be fixed, and then suggested I wait until I reached Austin since it wasn’t a driving threat — no upselling whatsoever. When we decided to get it fixed in El Paso, he moved a morning appointment to fit me in as his first customer of the day so that our long drive to Austin didn’t get pushed late at all.
The glass looks fantastic, the prices are low, and Fred and his team are all very kind and very, very helpful.

You walk in and are greeted with a smile right away, everyone is friendly and helpful. They take the time to explain to you any necessary details, and their price is great. I noticed how much pride they take in the work they do. I came away very impressed and I plan to use them if I need any other glass work in the future and I will recommend them to my family and friends!

The service was convenient (place of work), efficient & speedy with no cuts used to get the job done. Jay was kind, courteous & thorough. Obviously knew his job well. Will definitely use again if needed & will recommend to family & friends.

Ok service. Don’t expect them to do what you want, when putting your stickers on. Also expect a 20 to 30buck Mark up. You would also think that they would clean your door panels after stepping all over them. That’s the difference between good service and great service. Attention to detail!