Chase Bank

The bank itself is great. Someone stole $ 750 out of our checking account at a gas station. They had my pin. Guess I did not put my hand over the numbers as I used the ATM. They connected me to the fraud department. The dept. asked me many questions. I was exhausted after about 30 minutes but I had my money back in my account within that time. No other hassles. I told the truth, they had an intelligent person deal with me who believed me. The end. We have been with the bank in California about 10 years, always professional, nice and polite. I gave them a 4 instead of 5 because their Chase Sapphire card is connected to the worse travel agency I have ever used and they are a nightmare. Chase uses a 3^rd party contractor for that and you should stay away. Guess that is not Chase directly, but still. They need to fix that problem.

Prepare to spend over an hour to accomplish anything. This is not a good representation of chase.

Horrible service. Extremely unprofessional. I didn’t even have the correct person assist me in opening up the retirement account. Someone unqualified and very unprofessional instead handled my account, on top of that, taking a very long time to complete a simple application, wait time over 40 mins and then asking me questions non pertinent to what I was trying to accomplish. A banker who was not a financial planner assisted me and when the actual personal financial planner heard I was opening an investment account 10 mins in then decides to walk over to try to help, introduces himself and gives me his card. While I was in the midst of opening the account they decide to waste more time by trying to persuade me to go for a mutual funds account. the person who helped me did not provide good service, was not pleasant nor introduced himself, extremely unprofessional for someone who is handling people’s finances. Very impersonal and very odd, asking me personal questions that were NONE of his business (like where I worked etc). Unfortunately this was my second time coming here out of convenience but twice here is enough. Horrible Horrible service. I am considering switching away from Chase now. Of course i’m never coming back to this branch.

Customer service here was horrible. Came in to discuss a hold I had on my account, they ask me to wait in the lobby. Sat there was 25 minutes!
Then one of the bankers came and asks a woman that walked in way later than me if she needs help and goes off to help her when I had my name written down.
I don’t think they seem to care about their customers. They just linger and talk to each other in the back and just take their time.
Took my whole hour lunch break clearing a hold on my account.

It’s right on the corner in the Ralphs parking lot NO WAITING!!!

Chase Bank — Recently, I noticed three fraudulent transactions charged on my debit card at one ‘El Torito Restaurant’ in Sherman Oaks, CA on the same date: 5÷25÷11. I have never been to El Torito in my life. The three charges were simply $ 24.38, $ 29.68, $ 58.19, and were done one right after the other at the same location, on a day when I was actually about 50 miles away from that place and transactions were also posted there, proving I was really there (not just a claim). I immediately called and filed a claim dispute and ask to cancel my card and to be sent a new one. Within days, CHASE credited my account back and I was happy… but that did not last long. Today (6÷14÷11), I noticed that on 6÷9÷11 CHASE actually did a «Reverse Credit for Debit Card Dispute» on all three charges – essentially taking the money back from me. At notice, I immediately called once again and this time they simply stated: «we found that you live 12 miles from this restaurant, so you must have done the transactions.» — I pleaded with them in outrage and insult at being called a ‘thief’, in my perspective, as I would never seek to get money back that I did, in fact, spend… That would be deceitful and plain wrong. The person on the phone simply stated: «Sorry, I cannot help you. Is there anything else I can help you with?» Frustrated, I tried ty plead again, and she simply followed: «Is there anything else I can help you with? other than this dispute.» Wow, I was very surprised at their carelessness.
After doing a few searches online for similar cases, I found out that CHASE has been behaving this way in the past few months with a lot of people. Just as news channels have been airing information on how so many people are being robbed of their money with fake cards with ‘matching’ magnetic strips, etc., CHASE has decided to turn their back on their customers. All of it after posting Billions in profits in their last few quarters.
I am still in shock at how neglectful and careless the person on the phone behaved, but feel lucky that I am not the old lady I read about who lost out on over $ 4,500 and CHASE, knowing she needed the money for her medicines, food, and rent, simply told her that they could not positively make a conclusion that she did not spend the money herself on that brand new flat screen TV and computer she bought in a Best Buy 300 miles away from her home.
While all of this can simply be perceived as «stories» being told online by people who are upset, let me tell you that I would have never done this if I didn’t see the need for other people to be alerted on the outright business practices that CHASE has taken on in the past few months.
Thievery will only continue to go up and more and more people will continue to experience circumstances in which fraudulent transactions are posted to their accounts. CHASE will look for any reason they can find to pin you to the transactions and if you are a struggling person, it can deeply hurt depending on how much you lost.
Luckily, I can withstand the hit of a little over $ 100, but knowing that CHASE would behave this way is very disappointing and I am even considering changing banks – something I could have never imagined thinking about the bank I cherished so much.
I foresee a future in which consumers decide not to put up with this type of treatment anymore. A future in which online banks offer savings, checkings, and business accounts and more and more people get away from the ‘traditional’ banking options and go find safer places for their money.
CHASE, I am very disappointed in you, very angry, and I cannot believe you would not defend me, your loyal customer, against fraudulent transactions just because you care about profiting left and right, no matter who you hurt.

Chase customer service sucks. I guess we should be grateful we can still reach a live person, but they aren’t very helpful. They have no real investment in helping, and are just trained phone operators in some far away land…
I get it. It’s cheaper, it’s easier. And for their part, the individuals that answer the phones are probably more enthusiastic. But the problem is the company they work for basically gives them a script and uses them to run interference instead of offering help.

This Chase location is conveniently located near work on Sepulveda Blvd. It is in the same parking lot as Ralph’s and across the street from many eateries. Parking is always quick and easy. I usually go to this ATM during lunch or on breaks. I can easily pick up some cash without any hassle and be back at work with in 10 mins.

I just love the ATM machine!

I know it’s popular for folks to put mega-​banks like Chase on blast these days, but I have had nothing but positive experiences at this branch.
The staff here is friendly and dependable. It’s great that they seem to have a low turnover rate of personnel as well. I work down the street from this branch, and the staff here seem to be the same folks who worked here two years ago when it was WaMu. They have always been very helpful in giving walking me through money wire transactions, deposits, ordering new check cards or checks, and setting up overdraft protection.
They have great checking account/​savings account packages to meet my needs, all of which have no fees (with direct deposit).
Minus one star for Chase’s inane check-​holding policy to new customers– even those with 800+ credit. A 10-​day hold on deposits for all checks (even payroll or government checks) for your first 90 days as a customer is simply uncalled for.

This is a CHASE, as you know since WAMU is now CHASE.
I’m a chaser… I chase my dog when he runs out the front door, I chase my boyfriend around when he steals the last bottle of beer, I chase lady bugs… now I must start chasing the ARRRRSSSHOLES who keep stealing my damn identity!!!
I found myself in this Chase branch, after getting a call that some ARRRSSSHOLE tried to spend $ 300 on my debit card at a discount store in Ontario. Thank god, I’m broke ass… Although the teller was nice, she didn’t really offer any advice about avoiding this problem in the future. (My cards have had fraudulent charges 3 times in the past year) So again, we closed my card. and I ordered a new one. The teller was fast, the parking lot was negotiable and there wasn’t a line… all the things I require of a bank branch.