KFC

Everyone,
My own imposed rules for any Chain Restaurant review:
1. Must visit at least three times. Two of which must be distinctly different formats; i.e. one weekday night and one weekend night.
2. Since the food should be the same everywhere, with the exception of regional items, the food category will only be judged on the quality of the expected food (i.e. temperature, consistency, and amount).
3. Ratings are based on a 10 point scale with 5 being average, which does not mean bad. What a score of 5 means is that the category meets expectations for that establishments format.
Thanks.
Kentucky Fried Chicken — KFC — Elgin West
Location/​Layout — ⁴⁄₁₀: Easily visible from Randall Road, the location is wedged in the Northwest corner of the Brewster Creek Shopping Center Parking lot. The angle of the location and bizarre parking lot and drive through layout take a little getting used to and can be challenging especially with any snow. There is ample eating room inside although the interior always has debris on tables and especially around the fountain area, which is especially odd since it is directly next to the order/​cooking area and in eye shot of all employees.
Service — 3.5÷10: The order takers are usually friendly and quick but the cooking and preparation area is always a miss. There has never been a time that I have visited were all food is ready; they are always waiting on something, whether it be a side item or a style of chicken and therefore can not complete orders quickly. This always causes chaos in the food prep and especially drive through area. It also leads to massive delays in getting orders complete.
Food — 3.5÷10: Due to the issues described above with food always running low you end up with partial orders, or one person have a complete order while the others wait, or a massive wait while most of your order sits getting cold in bags. Additionally, there is always one style of chicken, which by some chance of fate is always the one that I order that has been sitting under the heat lamp for hours and is now officially chicken jerky.
Overall Experience — ⁴⁄₁₀: KFC has always been an easy pick up on busy nights for dinner especially for a larger crowd when we are traveling. They are also located in front of Target which makes a quick dinner after hitting Target for a couple essentials an easy trip. Unfortunately, you are always risking quality and service but more especially time when visiting this location. We have found it easier to run to one of the other dozen or so restaurants located around the Randall and 20 corridor when grabbing a quick meal on our way home.