1 800 Flowers Dot Com

1−800-Flowers is hit and miss to begin with, but after the Valentines Day bouquet I ordered for my wife, never again. Online convenience isn’t worth the high prices and terrible quality. The entire arrangement is dead after 6 days. Making sure they have water wasn’t enough to save this pile of weeds. I’ve bought roses from Mariano’s that have lasted weeks. Same for our local high end florist who is similarly priced to 1−800-Flowers. Next time, I’m skipping my phone and going to buy flowers in person at a reputable local retailer.
Lesson learned.

WORST flower delivery company in the world!!! WORST CUSTOMER SERVICE. People reading review, please, NEVER ever order flower from this company, or you will regret it!

Such a disappointment! I sent my Mom a mini (extremely, not as pictured on their website) rose plant for Valentine’s Day. It arrived via Fed Ex and had to be assembled. The few blooms that were on the plant were dead, not to mention the buds hanging on the bent stems for dear life. Lastly, there were several dead buds on the bottom of the box. How embarrassing! They offered me a 50% refund. How insulting! This didn’t even include the money I spent on Living Social. I am not a complainer by nature and only contact companies when I feel I am being taken advantage of — as was this case. Needless to say, I will not be utilizing this company again. :(

The operator indicated that the delivery (W00875211179763) was made yesterday at 11:00. When my wife did not text me or say anything I texted her boss this morning.
The flowers were found on a cold loading dock this morning in separate boxes and HAD TO BE ASSEMBLED. ARE YOU KIDDING!
THIS WAS NOT ACCEPTABLE!
Now I called and could not be connected to supervisor.
Greg Anderson
Sent from my iPad

avoid. Flowers have been on a delivery truck for 9 hours and still not delivered. No one can update me why. My wife leaves work before their «end of day» time even thought i requested they be delivered early. I am guessing if they do show up they will dying from being in a delivery van that long.

DO NOT ORDER FROM THESE PEOPLE!!! This is the 2^nd time I have ordered from them, the 1^st time my Sister did not get her flowers on her BD like I ordered, I called them, they were so rude and hateful, they delivered them the next day??? Not quite too happy about that, with no type of refund??? This time I ordered my Dad some flowers for Thanksgiving, (only because I loved the little dog Mum they offer)…he never got them, I called them and they said they will deliver tomorrow, Saturday, WHEN THE BUSINESS IS CLOSED!!! I canceled that one! NEVER AGAIN! NEVER!!! How do these guys stay in business??? Bad, bad, bad! Gonna stick with FTD, at least they get the dates right!

YOUR CUSTOMER SERVICE IS AWFUL…1−800-baskets
I ordered two baskets for my daughter in laws for a very special occasion… KARVACHAUTH
It was suppose to be gourmet cheese, pears and apple basket, instead they got no cheese, grapefruit, grapes, cantaloupe and bananas… who wants bananas in gourmet basket of $ 45
Many phone calls, one was redelivered, not the 2^nd one. They will reissue gift certificate to be wasted on 1−800-basket…totally sucks

WOW, your customer service is TERRIBLE! Seriously! THIS IS A NIGHTMARE!!!
I ordered a delivery for my Mother’s birthday on Sat. You did not deliver what was ordered. Nobody called me to advise that they would be sending the wrong thing.
I tried calling on Sat to discuss. The line said press #3 for a customer service rep. I pressed #3 and the line said «goodbye». I tried three times.
I gave up and sent an email. The email was accidentally sent without content in the comments section. I got on my computer to send an email with the full details.
I got a phone call in response to my second email, asking me to call back. Did they not read that I can’t get through on the line? That it keeps hanging up? That OBVIOUSLY will not work. Why would you even offer that?
I got an emailed response to my first email. They had no idea that a second email was sent. I had to re-​explain the situation via email NUMEROUS TIMES. There was a LOT of back and forth.
Finally I get SOME type of information. They tell me that they will refund 50% of the charge and resend the original flowers. My mother’s birthday is now over, what is the point of that? It is what it is, I guess.
THEN Monday rolls around. I get a call saying the bouquet to be resent will not be sent out. The guy I’m talking to has no idea what has happened over the course of the last 4 days. I ask to speak to a supervisor. She ALSO has no idea what has happened over the course of the last 4 days.
I literally have to explain everything to them 10 times on the phone. I’m on the line with them for 25 minutes.
Are you serious with this customer service? You have to be kidding.

Want poor customer service? Item delivered did not even come close to flower basket we ordered. We got an Easter basket!!! Not even close to the pictured nice wicker basket shown. 1−800-flowers is a severe disappointment. I order flowers for wife, secretary, friends, etc. they have just lost a good customer. I didn’t want a $ 20 coupon to offset the issue, rather I asked them to simply replace the basket with correct item. They refused. Well, now I refuse to EVER give them business. Your poor business demeanor at minimum cost you my business plus any individual influenced by my warning. Better off going to Jewel or Costco. PS-​they don’t deserve «one» star!!!

After calling 3 days in a row the flowers were not delivered for Mother’s Day. Second year without delivery. Will never use 1−800-flowers again!

We ordered a flower arrangement online to be delivered yesterday to my mother-in-law’s for her birthday/mother’s day. Firstly, it was delivered today. Fine, I can deal with that. But what I cannot accept is that the arrangement looks absolutely nothing like the large bouquet we ordered. It was embarrassing to have this pathetic, half-​ass arranged vase of flowers delivered during the family get-​together since we live on the other side of the country. Of course you can never get through to customer service so I’ve written an email and we’ll see what happens. I don’t even want a new arrangement sent. I want a refund of the almost $ 100 we spent! We should’ve just had my brother-​in-​law get $ 14.99 flowers at the grocery store and had him shove them in a vase for this quality.

Thank you for all of ruining my mothers mother day. The flowers that I ordered 3 days ago ended up not being available in my receipts’ area. I was not informed until I called the day before mother’s day to find out what happened. The first time I called I was told it would be delivered. The second time I called, I was told something completely differnt. The breakdown and lack of communication is disgusting and deplorable. I put my trust and faith in this company to actually fo what. was required, delivering flowers for mothers day. I placed my order days before May 10 and had to call to find out that there was no local florist who could fulfill the order. So why not call or email with thid information? Instead. days went by and I was the one to call them. When I did call twice, each customer service rep gave me different answers and put me on hold for quite some time. Overall, all I received in return was no communication and lies about what happened. To top it off, no other suggestions were made available to me. I posted a message to their FB wall and received a canned response to private message them so that they can help.(I know its a canned response because I’ve seen it in other fb postings on their wall).
Do not make an order with this company. If you google reviews, you’ll see how poorly rated they.are.

I ordered on-​line from 1 – 800
. I ordered 100 spray roses for elderly mom, I have ordered spray roses before so I know the difference between these and regular roses. The roses were not fresh, at least ¹⁄₃ of them were wilted and brown tipped, I will never order from them again. I should have known to go to the local grocery store, the flowers are fresher and not nearly as expensive.

Have used their service twice. First time sent to my Mom in TN flowers were dead. Redelivered next day. Next sent flowers with a $ 20 credit to my Aunt in FL who has stage 4 liver cancer. Delivery box was damaged and half of Iris’ were broken! They are being Redelivered tomorrow. Unacceptable. The reason for sending flowers is to send a nice gift. Not have items redelivered.

Like other reviewers, if I could give a 0 or negative numbers I would. My boyfriend ordered a beautiful (or at least the picture of what he ordered looked beautiful) flower bouquet for Valentine’s Day. It was actually delivered on Valentine’s day, which again, reading the other reviews… I guess I’m quite lucky. However, while they were delivered on time, a majority of the flowers were brown/​dying quickly.
I contacted customer service. Customer service said that they were sorry and said a new bouquet would be delivered on Feb. 16 along with a $ 20 gift certificate. Feb. 16 came and went and no flower delivery. I contacted customer service again. Same response again with the flowered scheduled to be delivered on Feb. 18. Feb. 18 came and went and again, no flowers were delivered. When I contacted customer service again, they said they were sorry and sent another $ 20 gift certificate. Gee, thanks for the money to buy myself another brown bouquet.
Seriously, I live in Chicago. How hard is it to find a flower shop that works with 1−800-FLOWERS to deliver a bouquet that’s not brown… and actually delivered?

Go to a local fliorist or even Jewel. I wish I could give no stars. The flowers literally made me feel ugly and unloved. Happy Valentine’s Day to me.

I wish I would have checked Unilocal before using 1−800-flowers. I have sent my wife if 17 years a dozen red roses every year for 18 years now. They sent her a dozen multicolored roses (3 were red) and they look poor with darkened edges and discolored ‘splotches’ in the petals. I have emailed them two days ago and have called the two different numbers I could find 5 times total. On hold for over 20 minutes each time. No response at all even in their «24÷7» service line. DO NOT ORDER from them unless you don’t care what is sent. Of course you can’t give them 0 stars, but at least they play some nice Vivaldi Four Seasons while you wait.

This is the 3^rd time i have ordered flowers from this place, caning the main line was insane. I received an email my order was delivered & the recipient never got them. I was put on hold cuffs of high volume education is fine. After being on hold for 20 minutes i was disconnected. Did this 2 more times & exactly 20 minutes i got hung up on again! Never ordering from 1 800 flowers again! Still for charged & found or they were delivered 2 days later. thanks for everything jerks, go flower yourself!

If I could give a 0, I would. I used the location that’s somewhere near Brookfield, IL as that’s where the recipient of my flowers resides. I live in another state which is the only reason I was having someone other than myself deliver these flowers to begin with.
I ordered the prettiest arrangement I could find as a birthday gift for my grandmother. As expensive as flowers are, I decided to get the highest-​priced option for the arrangement because she is worth every penny.
I was incredibly excited for these flowers to arrive. I spent just under $ 100 on this arrangement and really wanted them to make her day. I was AMAZED at the poor quality of the arrangement when my mother texted a photo to me. I will NEVER order through this company again. The arrangement looks nothing like the picture, and is significantly smaller in size when I chose the largest option. I am beyond irritated that I just spent 100 dollars on something that does not even look like it is worth $ 10.

I had to select one star simply because of their agents. Here’s the deal
I ordered sympathy flowers for a friend. I was told and I asked if they’d be delivered same day. No problem they’ll be there same day. Ok. No confirmation. I called cust service they said no one was home so they would try again… Three days later, flowers were not delivered! I had to ask my friend if she ever got them ruining the surprise. «Nope, but thank you for the thought» called 1800 flowers, cancelled the order. Not dealing with this merchant EVER AGAIN!