H & H Automotive Specialist

AWESOME! I went to another shop first, big mistake. Firstly, they (first shop) quoted me $ 1400 for the diagnostic, new fuel pump, a tune up, and labor. I told them to go ahead and start and they said it should be done in a day or 2. After 4 days of it being in the shop, I went in to pay and pick up my car only to find out nothing had been done as I did not pay the full bill in advance. I said that we never agreed on that and they went on to insinuate that they did not trust me to pay the bill. When I asked why I never got a phone call about this, he replied «What, I’m supposed to call you everyday?» Excuse me!?! YES! At this point, I’m getting more and more frustrated. Instead of apologizing about the misunderstanding, the employees (mainly a guy named John) continued to yell at me (despite my distressed state, did I mention I am pregnant??). At that point I ask for my keys and tell them I’m going elsewhere (and telling all of my friends to as well). They say, OK but you have to pay for the diagnostic. Angrily I do. I then call around to a few shops and end up talking to Darla from H&H. What a difference! She was so sweet and told me not to stress about it and that they’d help. I drive my car over there (which would be impossible with a broken fuel pump I find out) and they do a fuel pressure test only to find that it is fine. No low pressure, ie fuel pump is fine and Clack’s straight up lied to me. They do a little more sleuthing and discover that it is a simple vacuum leak. $ 78 and I’m out of there and car is fine. I can’t believe that Clack’s was going to swindle me out of more than $ 1300, how do these people sleep at night? H&H was night and day different, awesome service, friendly employees, and no bullsh*t. TAKE YOUR CAR TO THEM!

Joe was very helpful in getting us back on the road after the engine in our Chevy Van went bad. He was honest about what it would take and worked hard to get us back on the road fast. When we still had a problem with the engine stalling, he fixed it free of charge.