Public Storage

I had shopped around for a large storage unit and came across this Public Storage facility. I had in the past used Storage Banc, StorageMart, so I am familiar how this all work. I arrived at the facility and was greeted by Tabitha with a friendly smile. We ran through the usual pre-​agreement questions to make sure that what I was storing and the space I reserved would work. She then showed me the unit and explained how I would access it after hours.
We returned to the front office and completed the required paperwork and I was on my way. Tabitha did a great job!

Quite possibly the worst customer service I’ve ever experienced. I saw online that I could rent a 5×5 unit for $ 37 per month. They were open until 5 so I got there around 4:10. I walked up and tried to open the door and it was locked. Looked inside and saw an employee sitting at the desk. She looked at me and went back to what she was doing. I noticed a sign that said somebody would be back at 4:15. I went back to my car and waited until 4:15 and again tried the door. Still locked, still sitting at the counter looking at me. I waited a couple more minutes and was just about to leave when I saw her open the door. I went in, and it was obvious she was annoyed that I was even there. she asked «what do you need?» I stated I needed to rent a storage space. She apparently had a personal call on speaker because she shouted «I’m gonna have to call you back. I’ll try you at home and if you’re not there I’ll call your cell phone». She then asked what I was planning on storing. As I began to answer, her two small children came out from the back and she began yelling at them to «stay back there». I told her I needed a 5×5 and she said it would be $ 49. I explained that I saw online it was only $ 37. She responded with «that’s online that ain’t here». Again her children came out and she screamed at them «I told you to keep your asses back there». At that point I just walked out. Good luck if you’re planning on going here.

I am a new customer and I was given Excellent service! Highly recommended if you need a climate-​controlled location. They have restrooms, drinking water location, push carts (major plus!!!) and a freight elevator that could fit almost anything. They have 3 floors and I have a 3^rd floor location and its as good as a 1^st floor.
For a person who has a queen sized bed, 7×10 is ok!

Very clean and well maintained place. Building hours are convenient. They always have rolling carts available that you can take right out to your car to move your items.
Clean bathrooms and public areas.
Office folks have always been very nice and helpful. Can pay online.
A bit expensive but probably worth it.