MetroPCS

Have had decent service before with these people. But brought in my LG phone that died under warrantee. I was told I would receive a replacement phone in two to three days. Four days nothing. I called them and they said my phone was scheduled to arrive on the sixth day! I have a business which this phone is tied to. This is a racket! As I was airing my displeasure with this service «Mo» hung up in my face!
Screw these people. Go to another carrier. They all are crooks, but at least they’re different crooks. A pox on them all!

When I first brought my Samsung Galaxy Exhibit in because it was dropping calls and having
trouble dialing numbers I was initially told that because it was past warranty, I needed to buy
a new phone. Victor, One of their Senior sales Reps, understood my situation and told me
that if he wiped my phone and installed a new Sim card it could be restored to functioning.
After 45 minutes, Victor handed me back my phone which was back to dialing and calling
which was great. A short time latter, Metro PCS was having a Sale on various phones and
the Samsung Galaxy Grand Prime looked great to me. Victor, showed me the features and
benefits of this new phone and made it easy for me to switch from my previous phone to this more technical one by installing Google & then downloading my Contacts, adjusting the Time and the Scenery that I wanted on my phone. I am now very happy with a Great new phone and
I know if I ever have a problem, I could call Victor or one of the Sales Team and I know they have my back which is a rare in the retail sales World. This is why I give this Store and it’s
Sales Team 5 Stars.

I do a Unilocal review very rarely. It takes a particularly terrible or exceptional experience to make me do it. My in-​store experience with Mike was a PERFECT example of exemplary customer service and satisfaction skills! I always feel that I’ve made the best choices and gotten a great deal after having dealt with Mike. He knows how to make a customer feel appreciated, respected and knows how to ensure repeat customers who refer others to shop at the Emeryville location. Mike’s a Super Star!

Greetings!
I just wanted to commend Mike, the store manager, on exemplary service today while shopping for a new phone.
Mike was patient, informative and extremely helpful. I was so please with the level of customer service I received and i will absolutely return to Metro PCS-​Emeryville when making my next cell phone purchase.
Thank you, Thank you, Thank you again for a wonderful experience.
Another Satisfied Customer

I love Metro the staff is friendly and helpful particularly if you are a senior like me this is the place to be.

Update… Mike is the man! Once again he pointed me to the perfect phone which suits my needs, educated me and i left feeling great with my purchase. He directed me to the Galaxy Avant which was cost efficient and most reliable. What i appreciate most is that he tells me his real insight of a phone, bullet point details, and looks for what suits an individual rather than just simply pointing to any phone. The rep Tiera has also assisted me and im equally happy with her service! Thanks for saving me money and for the great service… EVERBODY’S MOVING TO METRO. .Lol but really

If you’re looking to trade in your phone for a Samsung Galaxy S6 and every store in the Bay Area is giving you the run around – telling you that you have to BUY it for full price or start a new line… save yourself a fat headache and just come into this store! Tatiana was super friendly and helpful!!! I don’t know who these other reviewers dealt with! She even patiently transferred all my stuff onto my new phone! Thanks again Tatiana!

The only reason I went with Metro PCS in the first place is because we had a work account with them. Warning: if possible, go with another carrier. I know that Metro is considered the cheap alternative. People say «it’s just a cellphone. You put it to your ear and talk. Just go with the cheapest.» Silence those people. That’s a trick of the devil. The reason to go with a better carrier is 1. responsiveness to concerns. 2. reliability of information you receive. 3. process for getting things rectified. Metro is pretty crappy at all three.
My cellphone had two issues that I took to the PCS store. They told me there was nothing that could be done except to get another cellphone. So, they ordered me one… with an $ 18 shipping fee that I had to pay. Seriously? Your cellphone is defective, but I have to pay a fifth of the cost of the cellphone for you to send me a new one? Thanks. And, I have to drive from Oakland back to Emeryville to pick it up? So, what am I paying $ 18 for? At least reimburse me the gas money.
So, I go pick up the new one and they told me that they would transfer everything over from the old defective one to the shiny new one. Turns out that was a lie. None of my texts were transferred nor were my phone memos. That’s fine they couldn’t do that. But, just tell me so I can transfer them myself instead of losing it all. Sigh.
Well, now my second phone is having the same problems as my first phone. I refused to pay for the shipping cost again, so they waived it. I have to go back today to pick up the «new» phone and am dreading it. The only option I have if this one doesn’t work is to buy a different model. But, that means I’ve wasted $ 100 on this phone. Avoid Metro PCS.

This store is a real piece of work. I was so unhappy with their customer service I went back to Vallejo to purchase a phone. They had a phone advertised as $ 69 and in vallejo it was $ 49. I mentioned this to the Vallejo store and they said thats wrong for Emeryville to sell a phone at a different price than what Metro has priced the phone as. On top of that… I asked what’s the total on the phone after taxes and as a new account, the woman said a ridiculous amount… I asked why so much, she said you have to pay for the first month… ok that’s understandable… and first month $ 5 insurance… I have never heard of that one before… and then get this… she said they have to tax the original price of the phone and not the actaual price of sale… I said «your telling me that if i go to target and buy something at target on clearance they are going to tax me on the original price?» She seriously shook her head yes… They are out of their mind and should be reported to headquarters !

Here’s my rant. Dont ever ever buy a phone from here. Please save your stress and buy it online. I came here to buy the GS3 when it first came out because they had an in-​store special. The african-​american female associate started charging me for various accessories such as headphones, cases, protective film and such. WTF? so i asked her why? is she charging me for those. She said that it comes for free and that she will apply discount so that the balance will even out. After all the sales were done I did my own calculation and told her that the discount she applied was 30 $ short of the charges. So basically she was charging me 30 $ extra. Now i dont know whether they make a commission or whatever on their sold products but she kept telling me that they are free. So i did grade 2^nd math in front of her using the receipt and a calculator and showed her that the discount and her charges dont match. But she still refused to believe the math and the calculator and kept saying «free» like a stubborn donk*y. I guess they hire people who dont have a grasp of basic arithmetic. And to top it all of. She started opening the accessories and throwing the packaging in the trash and started putting the protective film on the phone and customizing the settings on the phone. WTF? Lady please I can do that myself. Just give me the phone and let me leave after 45 minutes of this nonsense. So basically the phone wasn’t brand new after she went all over it and played with it for a good 30 minutes. All in all this store is really the epitome of ghetto-​PCS.
Sorry for ranting but its all true.

I bought an alcatel one touch fierce two months ago after three days it wouldnt turn on anymore brought it back to Metro PCS, they replaced it same day, then a week into the second one that one wouldnt turn on unless it was plugged in I dealt with it for a few more weeks and today went back to Metro PCS and asked for a new fone based on the fact that the first two had the exact same problem of turning on (ironically named one touch takes about 30 touches before it wakes up) was told that it was not doable spoke to a manager who said the same thing and they offered to replace the fone again and he even said that some times clients have to do this 7 or 8 times… cheesh. I think that for the good reputation of the company they should offer a client that has had multiple problems with the same model a new fone of equal value. Oh but no. …to be continued.

I brought in my own phone to see if I could get it activated and not need to buy a new phone. The guy who was sitting down working on something on his computer barely looked up and said hi, and when I asked him if he could see if my phone would work on the network, he said «Its probably not gonna work». I explained I got the phone overseas and was told it should work with most networks, to which he replied, «Not many outside phones will work, that one wont either.» He barely looked up from his computer screen and I walked out.
The next day I went to the Metro PCS dealer on Broadway in Oakland and the lady was super nice, and said she wasn’t sure if it would work, but we could try with a SIM card. She put in the SIM, and it worked like a charm. I have been using Metro PCS ever since, and am super happy.
I was severely disappointed and wont go back to the Emeryville store, even though In work up the street, and will buy my next phone from the store on Broadway.
The fact that the Emeryville store is an actual Metro store and not just an authorized dealer makes it even worse. I have worked in customer service for most of my adult life, and that sales guy was lame. I don’t expect much out of people, but not brushing me off is something I do expect. I continue to share this story if phone carriers come up in conversation, since I work up the street.

If you have patience this is the right choice for you. if it’s ok to take 3 or 4 days to relay a pic or a message, you’re with the right company. As far as I’m concerned they owe me a new phone! I have been so frustrated with this manure service I slammed my phone and broke it! Not the phones fault just crappy service! You people are losers and need to step it up! get off your butts and do what you’re paid to do!

The girl that helped me out here was very nice and efficient. The white girl with the blackcent was rather out of place but whatever it’s metro.

The best customer service on the phone… and so bad in person !!

Metro PCS is now hiring!
Requirements:
–Must have No education whatsoever and/​OR be incompetent
–Must understand ghetto lingo, but not proper english
–When customer asks basic question that you are unsure of, you must have the ability to say «I don’t know» and the inability to find out
–Knowledge of English is a plus
–Communicational skills desirable but not required
To apply go to: MetroPoorCrappyService. com
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Ok, maybe that’s a bit harsh, they were nice, but it was just such a ghetto experience i put off switching for 2 months before i could bring myself to do it for the lower price. god help me if i have a problem with them in the future because i’ve heard they’re customer service is awful!

Okay– it’s Metro… but honestly– I’ve only had two cell phones in my life, and both have been pretty crappy… my last phone’s 3 and 7 keys recently went on the fritz (have you ever tried typing a text message with «def» and «pqrs» not working all that well?) and T-​mobile started witholding several days worth of text messages, only to dump them onto my phone all at once– causing my phone to crash, and folks to think I had been ignoring them on purpose. Ugh. Not wanting to upgrade to a new phone through T-​mobile (I do NOT want another two year contract with them, thankyouverymuch), I decided to give Metro a try.
Turns out: I had perfect timing: they just added the Huawei Ascend to their line-​up of smart phones. Running Android 2.1, and with an $ 80 instant rebate, this phone is the perfect budget introduction into the world of 21^st century technology. (Yes, I’m a bit behind.)
Porting my number over from T-​mobile was a piece of cake, and the folks that work at this location were more than helpful in quickly getting my account all set up, and getting me out the door.
$ 55 a month for service (I added an insurance plan just in case)– not bad! Yes, the internet is a little slow on this thing, yes the phone lags ever so slightly– but I’m soooo not going to pay for an iPhone right now. This will have to do – and so far, it’s doing quite nicely.
Now if I could just figure out how to use the thing…

My new phone was delivered today! I’m giving the Crackberry to my son and I’m going with an old skool flip phone. Every 12 year old needs a SmartPhone, right? OK, we won’t go that way for now…
Many (man-​ee), the Goddess of Metro PCS, set me up in no time. A bit complicated since I wanted to keep my number, switch plans with my kid, get him a new number, etc. Many was great and she’s pretty easy on the eye too. It’s not that the others can’t help me, Many just gets it done right for me. My crew calls the service, Ghetto-​tro PCS, but when the bill comes each month, it’s considerably less that all the other carriers. Oh yeah, «Can you hear me now?»

Went here with my Carl bear this afternoon as he had to pay his cell phone bill. No fuss no muss as far as getting prompt service. Teller kept directing him to the the payment drop off box even though the payment needed to be paid today so the phone wouldn’t be cut off. Payment was made with the teller and we were on our way.
It was nice to see that the security guard on duty at this location was doing his job of security officer and not trying to be a Metro clerk like I see at the MetroPCS location in Los Altos, CA. Those Los Altos security guards behave like they are actually MetroPCS tellers, which is quite annoying. Pitiful wanna be MetroPCS tellers. Hey if they want to work for MetroPCS why don’t they apply?

The saying «You get What you pay for», is definitely true. I’ve been with Metro for about 8 months now and haven’t had too many problems thus far (besides the occasional dropped call). My phone recently stopped working so I went to the Metro store to find out what’s up with it and was told that I could get a new one sent to the store for only 10.00 (I guess that’s a deal, even though I did nothing to the phone to make it malfunction). Then I was told that I could pick it up Wednesday by 4pm (this was on Monday morning). Wednesday comes, I go to the store around noon… no phone. I’m told that Fed Ex hasn’t come yet, no problem. I leave and come back at 6:45, right before they close… no phone. When I ask where my phone is, I am pretty much given about 5 different answers but none of them are of any help to me.
The next day I attempt to call and see if my phone has made it there yet, only to find that it is impossible to get in touch with a real person. Honestly, Metro phone service is a deal (I pay about 50 a month), but getting good customer service or any info. (via phone or in person) is a headache.