T-Mobile

Empty store and I have been ignored longer then if I was in a busy store. I am treated as if I am invisible. I live on in this shopping center and I will never come back. Why do I have to travel across the bay to get service. I have had the hardest time with this company. I am switching to AT&T or Verizon. This is crazy. Do not stop into this store. It was 4 people working. Seriously!

I will go out my way to pay my bill here just to get a glimpse of the Asian guy with the arm tattoos :) haha

Over the past 7 years, I have been with Tmobile. Over the past 7 years I have been annoyed and disappointing in the company, the service, and the phones.
This particular store the people were friendly, but they did things for me that I could have just done on my computer.
My phone was stolen, and I went into the store to figure out the best solution so get a phone the fastest and cheapest way. I sat in the store while the employee typed in my information.
I was given the phone to help finish the process and my credit card didnt go through. The lady on the phone asked me to call my bank with my non existent cell phone so I had to hang up. Nobody in the store offered me any further help.
I had to download skype and go through everything alone at my house.
I wish I could cancel Tmobile.

I’ve been needing a newer phone for some time now and I’ve been hearing about the great new deals that T-​Mobile has been offering especially to friends that recently switched to T-​Mobile. So last night I went in the store (after a long day of school), hoping that it’s not like usual cell phone places where u wait so long. No customers were ahead of me and I was quickly greeted by a nice gentleman named Lance. I was worried that I was going to waste my time coming finding out that I would need to pay some crazy down payment cause my credit isn’t too high, but he definitely was patient and answered all my questions and wasn’t in a rush to just sell me something and move on to the next client as more clients were starting to come in. I was able to be adding to my friends account with unlimited data giving us an even discounted monthly rate! Any other cell phone store has always been not much of any help but he definitely got me the phone I wanted thank u so much! Ask for Lance!

The sales rep are bunch high school kids that doesn’t know the meaning of customer service. Do not come here.

I ran into TMobile last night to begin new service and was approached by Lance Beach, the sales associate. What can I say… this transaction was quick and painless!
He was professional, knowledgeable and extremely helpful as he assisted me with the purchase of a new phone and beginning new service. He transferred all of my contacts, info and pictures (2000 of them!) and even replaced my glass shield and protective case! in and out quickly and was left with the thought…“Great customer service DOES exist!“
Way to go Lance… from one professional to another… Great Job… and THANK YOU!

bad service
they treat you like second class citizens
but fail to look into the mirror

I went in to switch from Sprint (where I was paying $ 124/​mo!). Got the same service (if not better) with an upgraded phone for $ 2.84 out the door. My total monthly savings is will be over $ 50/​month! I was helped by Corina, she was amazing. Really sweet and patient. Very thorough and transparent about what my total monthly charges would be. She even stayed late because my pictures weren’t importing properly. Great customer service at this location! Also the Manager Jason was very helpful. Thanks guys!

I came in right before closing at around 7:30. I felt soooo bad but I really really needed a new phone and I was over having sprint. Long story short, Kevin is awesome. He put up with us and got our phones working and we left around 8:30. Thirty minutes after close.
Sorry for doing that to you Kevin, but you handled it well. Stay awesome!

Earlier this year, I switched from Verizon to T-​Mobile. I was worried about making the switch, but luckily I had a great experience at this store. They were actually really busy the day I went in, but Jason was patient with us and helped us through the entire process of switching carriers, selecting our new phones, and getting them set up (with service, billing, etc.).
There were some complications because I wanted to transfer my phone number, and Jason helped to get those sorted out, even spending time on hold with someone in the T-​mobile support system to get it worked out. After taking up probably almost an hour of Jason’s time, we walked out of the store with new phones/​service and with a smile on our faces.

i strongly dislike t mobile…
1) i’ve been trying to get a samsung galaxy 2 that works since i bought the phone about a little over a year ago and every other month i have to send it in on warranty
2) about a few months ago i received a text message from t mobile saying thank you for being a valued customer for a year you now qualify for a free upgrade. i call them and they tell me they no longer offer free upgrades to valued customers nor discounts on existing phones to valued customers
3) i just returned a phone for the billionth time and was in the store to notate the account that the phone was not damaged by water or anything else as per usual and decided, you know maybe its time to just upgrade myself since they don’t do that anymore, and i asked the clerk how much would i have to put down on the phone, she said half of the phone which would be 138 for the zmax which i thought was reasonable. i go home and compare it to the htc one and the lg3 and they all had reasonable prices. i wake up this morning and checked all the prices again and i now have to make a down payment of 3 quarters of the phones… so i call t mobile the girl tells me the only time they do that is if they ran my credit and checks to see if it was done… she comes back on the line and tells me it was never done and the system isnt showing any reason for the price difference!!! but does nothing to change it back to half the phone!!! i hate the s2 now hate my phone service i do not recommend anyone switch i got my phone at a time when they were offering the jump promotion and no one told me it had to be added on the account. i have been trading in the same phone for more than a year now without so much as an offer to discount another phone or anything else for that matter for my constant inconvenience.
furthermore, the first few phones i had the speaker phone wouldnt work, now everyone they send me the chargers wont charge and the ear speaker makes a loud screeching noise when i call people! i hate my service and i hate my phone i recommend that anyone who has something else stay with them!!! i hate Unilocaling too!!!
p. s. this storre sucks too there always under staffed!!! im soooooooooooo tired of not feeling like my business is valued!!!

Tmobile is the absolute worst. Everyone’s selling 4g LTE speed but the speed of every phone is the same unless you’re in a bad area. Don’t overcharge us for faster unlimited 4g when it’s all BS.

I was in the Emeryville store Saturday and received no assistance. There were TWO associates talking with one woman. Despite my numerous attempts to make eye contact, I was never acknowledged. My daughter and I left.
Between this, and new policy of «No money down & only pay the taxes» and having to pay over $ 600. for a new phone; I may look for another carrier. I was fine extending for two year to get a affordable good phone.

Kyle and Jason are truly the best.
Super helpful and kind.
I love going to this store when I need something, and I always look for one of them.
You guys helped me so many times, and I appreciate a lot

For a chain phone store this one is always clean, well-​decorated, and the staff is nice and helpful. Not everyone is an expert, but they go out of their way to find out what you need to know. I got a new phone, and had my old one passed on to my daughter. They worked with me to figure out how to get her account ported over from Metro-​PCS (blech). Thanks, guys!

I was travelling from LA to Oakland this week, and needed to reset a prepaid T-​Mobile cell phone where the account had expired (over a year on the minutes) and the phone number was gone., gone, gone.
The place was clean & neat (I know it shouldn’t matter but it does to me), the location was freeway easy on/​off, and the staff was cheery and customer oriented.
Wow. 15 minutes, super knowledgeable staff, and I was good to go with a new sim and number.
The experience was impressive enough for me to remember to write a review when I got back to LA.

I’ve only had really positive experiences here. I used to call T-​Mobile first when I had a problem or question, but now I head down here first as they always know what to do (and I don’t end up with a lot of follow up stuff). Cory’s been great (as well as all the other employees). The store is nice and light.

The store has a very nice setup, always look neat, and has a welcoming feel. Everytime I walk in, I’m greeted by one of the employees. I usually see Marc or Thomas when I go there, both of which are very knowledgeable and easy to talk to. and cute too!