Casa De Flores

I was driving down Ventura Blvd talking to my sister. Her daughter (my 16 year old niece) recently passed away and we’ve all been going through a really hard time. As I approached Casa De Flores, I saw the famous sign that I’ve seen a hundred times before, only this time it said «Come in for a free rose if your name is Alexa». Alexa is my niece’s name. I pulled the car into the parking lot and took a picture of the sign to send to my sister. Immediately we were both in tears. When you lose someone so close, any little sign, any little thing that reminds you of that person is sacred and cherished. I then went in to tell the florist what had happened. I told her that we had seen the sign and that it made both my sister’s and my day. I told her that I wanted to pay for the rose that Alexa would have gotten had she still been with us. With tears in her eyes, the florist walked me to the back and told me I could choose whatever rose I wanted. I chose a purple one, which was Alexa’s favorite color, and she wrapped it up with a purple bow. I thanked her and offered to pay for the rose, but she insisted that I just take it and said to wish my sister well. I thanked her again and told her that I would be bringing it to my sister late that day, which I did. Her kindness in such a tender moment will not be forgotten. I will continue to recommend this florist to everyone I know.

The only positive thing I can say is that the flowers were ok, but the lady who took my order yesterday was so rude! She had no patience and she was making it obvious over the phone. I asked for the flowers to be delivered at a specific time and they even managed to screw that up.

Stopped in for the first time last week, was immediately greeted by 2 smiling employees. That’s always a wonderful start!
I told the young woman working there I needed a little help picking flowers for a simple hand bouquet, and she immediately helped me, going with me in the cooler, and made affordable suggestions of what looks nice together. She was totally right!
Then, a nice gentleman put the bouquet together for me, absolutely beautifully. Did I mention I only bought $ 13 worth of flowers, and they still treated me like a VIP?
We all had a friendly conversation, and they told me how to keep them freshest longest while I paid.
Great customer service is hard to find these days, and I’ll only frequent businesses that truly appreciate the people walking in their doors. I’ll see you again soon, Casa de Flores!

Have been coming here for flowers and had no problem until I spoke with someone on the phone today. Needed to see if they had flowers/​leaves in stock and the woman who picked up the phone was extremely rude and would put me on hold abruptly while I’m in the middle of talking. She then says she can’t help me because there are other people she needs to help. I asked if I could ask her a quick question to check stock and she gave me attitude. Bad customer service from this individual. Call was placed on Tuesday Feb 16 at 3pm PST.

A few weeks back, I purchased a baby shower gift for my friend. I brought my decorated box to Casa De Flores because I wanted some fresh flowers added on top. I picked out a beautiful assortment of flowers. The associate up front was so helpful and wrapped the flowers beautifully on top, along with the pink ribbon that I had brought in. She made a beautiful bow for me, more than I could have asked for. I couldn’t have been more happy with my experience at Casa De Flores. I recommend buying your flowers here! Staff is so helpful and really friendly.

Not happy. I found this florist on Unilocal to send a Thank you arrangement to my assistant. What was received certainly was not close to what the photo showed of what I ordered. On top of all that there was a broken flower. This could have been the start of a wonderful business relationship. I called and Nancy was rather rude when I voiced my complaint. NEVER again. will take my business elsewhwre.

This place never lets me down… It’s my go to floral shop when I need an arrangement. The lady working there, Sarah, is very sweet and accommodating too. The best part is you name the amount you’re willing to spend and she will create a bouquet for that price. There are a variety of flowers to choose from and plenty of premade selections as well.
So glad I found this place :)

While on the pricer side, this place makes absolutely beautiful arrangements! This is my go to spot for all occasions and I am never disappointed. The reason for the 4 stars is simply because of the pricing, especially during holidays. They hike it up almost double than any other day! But again, all in all, their flowers are incredible and I wouldn’t go anywhere else.

I had flowers delivered from this flower shop twice now. I’m going to tell my boyfriend to send his business elsewhere. Both times the flowers have seemed old and nearly wilted upon arrival, so it never lasts longer than a day (or two on some). For the price you pay, you definitely get a weak bouquet of flowers. I think the strong reviews are for those customers that actually go to the store and do not have flowers delivered, which is sad, considering those that order flowers trust their money is going to good use. Send your business elsewhere!

Best flower shop! The girl behind the counter «Sarah» is so helpful and sweet.

Casa De Flores is amazing! I have used them for years! The staff is so friendly and helpful. They have made the center pieces for multiple charity events and have always turned out great. I continue to use Casa De Flores for personal and professional events!

Fabulous florists, great selection of beautiful flowers and containers. Highly recommended, friendly staff willing to listen to your requests

Ordered a «florists choice» design to be delivered to my ill aunt who was being hospitalized. I had read online that with florists choice, they put better quality flowers because they aren’t forced to match the arrangement to a picture. Not sure if this is the case since I never actually saw the flowers, but my aunt did say they were one of the most beautiful arrangements she’s ever had. Thanks for putting a smile on her face!

Needed some flowers in a hurry and they took care of my every need! Customer service was amazing and the prices were even better! Couldn’t say enough good things about my experience here!

I went to this store on Valentines Day 2015 to get couple Roses.
The staff were nice and fake (smile) to make me ready to be ripped of by selling 6 – 7 Red roses in the amount of $ 70, while two blocks down street I could find them at the price of $ 29.99 which is $ 40 differences. This price was not reasonable and did not make me happy.

I went to Casa De Flores one day in need of memorial flowers for a funeral service, on behalf of a friend. When I arrived at the store, the woman working (I can’t remember her name) was working with another customer, but in the meantime, I asked me if I knew what I wanted. I had never bought sympathy flowers and was clueless as to what was appropriate. I explained to her my need and also, informed her that the funeral services were starting in an hour and it was a 35 minute drive.
After finishing up with the initial customer, we had 15 minutes to get an arrangement done and get me out the door to make the services on time. The woman advised that a bouquet would be the best way to go, and that she would make sure it was amazing. She did just that. She created a masterful arrangement of white flowers and green foliage, complete with a beautiful white ribbon, and all at an extremely reasonable price.
The flowers were perfect, however, the reason that I rate Casa De Flores 5 stars is due to the service I received. The woman helping me was knowledgeable, attentive, considerate and most importantly, demonstrated a true sense of urgency; which was important to me.
I arrived at the service on time and presented the flowers to the family of the deceased. They were floored by the arrangement and they still talk about those flowers to this day. I highly recommend Casa De Flores.

Brought in a photo of the flower arrangement we were looking for and the results were magnificent! The flowers were fresh, the arrangement was spectacular and we were able to enjoy them well after the event. Nancy and her staff are helpful, pleasant and all around awesome – thank you so much for helping to make this event so special!

Amazing flowers! I love their instagram, @casadefloresencino they have a lot of pictures on there of all their different flower arrangements, brought a picture i liked from there and they made it on the spot! Really good customer service!

I have used Casa de Flores for over 6 years. They are super accommodating and keep a note of your favorite flowers on file so that when you call to place an order the staff knows what you like.
I have used Casa de Flores for everything flower related: birthdays, special events, weddings. And if you just want some flowers for yourself to brighten up your day, they have a huge walk-​in freezer full of fresh flowers to hand select yourself. I heart this flower shop!

To me they are just okay especially for the price. I found the flowers to be a bit old and the the service really lacking. Usually when I visit a florist and say, «I’d like to spend $ 20 on a bouquet «I get help picking my flowers and prices as I go along. Instead, I was sent into the cooler alone and told to pick what I want… Meanwhile I have no clue what anything costs. On e I finally got help, the lady left after a minute or two saying «I need to leave, I have a cold from being in the cooler too long.»
I don’t know, I think when you go to buy flowers for your home or as a gift, the experience of buying them should match the mood you want the bouquet your purchasing. Otherwise, I’d pick upan overpriced arrangement when I stop at the grocery store for milk and bread… Disappointing.
Will probably only return in a clutch since its minutes from my doorstep. Otherwise. I’ll gladly go out of my way to find a better selection and service.