Marshalls

Worst customer service on the planet. Horrible language barrier. They have a line a mile long and instead of getting people up to help… they let those who are on the floor stay on the floor. Waited in line for 20 minutes. When I first got there I asked… «can I write a check?» They said «of course». I didn’t have a cc on me. But after waiting 20 minutes in a line of about ½ dozen people… they couldn’t accept the check because there was something wrong with their system. I asked them if they could hold on to my stuff until tomorrow morning and they said «no». They were very rude and pudding everyone off.

Came today for a little shopping with the boyfriend today. This is a good sized store, with a lot of stuff! I was able to find a nice candle some cute shoes, and a coupe workout tops. He found a shitload of stuff. Clothes, candles, home goods etc. Ria was our cashier and she was super friendly. Decent amount of parking here as well. All in all, this is a big store with a great selection for every person.
Will definitely come here again.

Out of all the other marshals I feel like this location is lacking something, I’m not sure what exactly but I never spend time in this place, it always seems to be a 15min thing, I rarely find what I want in this place.

I pop in here every time I need something specific and have always found it easily. This is he cleanest and most organized Marshall’s I’ve been to. There’s a really nice girl named Ana that works there. I’ve seen her a couple times and she’s always got a smile and willing to help.

Just ok. Store selection was terrible. Just a lot of old styles… nothing grabbed me clothing wise. Decent selection for home décor and what not. Not my favorite location. Always hit or miss at all Marshalls.

I purchased few pans at Marshalls and after washing two of them only ONE time, they got RUST all over! I was shocked! What a poor quality items they’re selling and how dangerous it might be to eat from something that gets rusted the moment it comes in contact with water! I went to return those pans and they didn’t accept them, because it’s against their policies and they don’t have a direct connection with the vendor for returns. I asked to talk to manager and it was ridiculous that she told me that «they’re a discounted store» with an attitude like what the hell i want from her?! They gave me a number of some lady named Sharon who works there only till 3pm so I can try to contact her to leave a complaint. I have no words for how they want me to keep rusted pans with no refund or credit! The worst customer service I’ve ever seen!

I like it!
I decided to check out this Marshalls location since it was closer to me. First, there is PLENTY of parking unlike the Studio City location where you have to basically fight for a parking spot unless you want to park in the dungeon of a parking garage that they have. Next, it’s a pretty big store. I found my Chi products and on sale no problem so I was pretty happy. I have been here a total of 3 times now so I can say every experience with customer service from the employees has been good. The only reason why I am not giving them 5 stars is that it seems like the lines move pretty slow. I know these type of dept stores almost always tend to have long lines, but, every experience I have had here, the line has taken forever. Other than that, I think I have found my new Marshalls store! Give it a try!
I hope this review helps you decide where to find the good deals in Encino! :)

Can you say «snooty?» I had purchased approximately $ 150 worth of clothing at a Marshalls in North Hills. I tried on the items after bringing them home and decided I only like 2 shirts. I kept the bag in my car and went to my dentist in Encino so this is the ONLY reason why I was returning my items (with a receipt) to this store. Also, once I pick through a store I’d rather try a different spot to see if I can find new stuff. Well the manager approached me to approve the return… okay that’s normal right? Then she proceeds to tell me that I can’t return items over $ 100 at a different Marshalls. Ummmmmm where is that in your store policy??? Hahhaha it’s not she made that up. Since she couldn’t produce this «policy» I let her know that the items would need to be returned to her Encino store because the tags are on, clothes are unworn, and I have a receipt that was only 4 days old. The pretentious stuff doesn’t appeal to me… keep your snooty discount clothes. Def won’t be back to this location.

This review is especially for the outstanding customer service I received form store manager Mouna who went out of her way to accommodate my transaction with professionalism, courtesy and friendliness. She clearly loves her job and makes people feel very welcome and like a valued customer! Thank you for your great big smile and efficient customer service. Also a shout out to Helene the sales associate who was also very helpful and professional. I love the shoe Dept at Marshalls!

This Marshall’s is not my favorite! They hardly ever have any thing I’m looking for. And the cashiers can be rude. And I’ve gone here a lot of times. Not even saying «bye have a god day» they want to get you put of the line as soon a possible. So I will now go to Ross.

This place has some great people working for it. Unfortunately they get overlooked by domineering employees who feel they have the right to accost and purge customers out of the door by way of turning off the air condition, and turning out the lights.
So this message goes directly to only the rude employees, understand this… You WORK at Marshalls, you don’t work AS a Marshal. You can’t arrest me for browsing the hair brush section at 9:35pm.
…and to think I’m one of the good customers who puts their shoes back on the rack after I try them on.

I had the worst experience at this Marshall’s I went in at 9:00pm they close at 9:30, I grabbed some items and wanted to go to the fitting room around 9:15, Mashid
Said to me I can’t go in when the person Infront of me just went in the fitting room she was talking to her friend at that time … I told her the store just announced we have 15 minutes till close time why can’t I go in (Of course she didn’t want me to go in because she didn’t feel like folding the clothes I had about 10 items, the min she saw me she was just like in shock like omg I am not about to fix that) I asked for the manager Jennifer came and she said of course I can go in, as I was walking in she 299was yelling and yelling for me to come back and take a number … (as if I had more patience for her after the way she treated me) Jennifer asked her to stop. When I walked out she was chasing me trough the store yelling again excuse me you need to bring your items out (after everything I went thru she still was on my case) went to Jennifer as I walked up to Jennifer MASHID
Was telling her manager Jennifer I didn’t bring my items out Jennifer just told her out of patience to just «STOP » !!!
That was the worst 20 minutes tonight in that Marshall’s not to say it is always dirty messy and disgusting !!!

Customer service here isn’t the greatest. There is always a long line. The prices aren’t as low as I would expect from Marshall’s. Some of the clothes are priced okay while others are just as high as some department stores. I guess with inflation going on everywhere here is another place to take a bite out of my wallet

Don’t expected any customer service form this location, especially if you are in the store an hour before closing. Oh and don’t commit the cardinal sin of using the provided mirrors to see if a jacket fits. Apparently the manager doesn’t like this kind of retail action and sends their assistants over to harass you out of the store.

I was excited when I came into this store because it was a lot more organized than most other Marshall’s that I have been to. For the every day discount fashionista, bargain hunting usually consist of grueling rummaging through mountains of clothes to find the steal. But not hear. The sizes and seasons seam to be organized accordingly. The house ware section was neat, clean, and featured a wide selection! Not to mention the shoes… the best names for us girls with eye for fashion, with pockets shallow as a kiddy pool :)

Oh zero or negative stars, how I wish you were here now!
Look, in an ideal world if one did not have a concern for money, one would probably never enter a Marshalls. But with times the way they are… they have some good stuff at really good prices. I needed a suit… I bought 3 at the West LA location… Pleasant… easy… all good. But when I got home I noticed the cashier took ALL THE MARSHALLS tags off… Uh oh…
I only needed one suit, but needed to show «the boss» who was not with me. We picked one out, and off I was to the Encino location to return the other two… receipt in hand, and assuming I’d be out in 5 minutes.
Now even though she took the tags off, there were tags on the pants that matched the receipt… Apparently that was not good enough to do a return at Encino. To her credit, the cashier made a decent effort to help… but no «MOD» seemed to be too concerned with her PA calls for assistance and the necessary approval. We waited for 20 minutes… She said she needed to make new tags and went off to do that… The she needed approval… Manager, oh manager… Crickets… more wasted time. Finally two managers showed up and said that the suit could not be returned at this location. AAGGHH! 30 + minutes of life WASTED. I was so frustrated, so I asked the manager for the Customer service number… He said, and I quote «I don’t have it. I have to go upstairs to get it…»
Guess what? The number is (888) Marhsalls!!!
Un frickin’ believable… And of course they were closed when I called…
Their promise is this” «At Marshalls, customers are our top priority and we want to make sure you’re satisfied»
Hold on… Sorry… I was just laughing in utter surprise.

I have a love/​hate relationship with this Marshalls, but since I’m a regular, there must be more love than hate… right? Anyway, this Marshalls is on the smaller side and the parking lot isn’t huge, BUT I never seem to have an issue finding a spot. They seem to have a decent selection that changes frequently, which I appreciate and I’ve recently noticed a change in staff that is quite fresh and friendly. (Shout out to Sally with the lovely British accent and sunny disposition)
However, there are some issues with this place, namely the clientele. YES, it seems that the Encino Marshalls is a gauche-​customer magnet. By this I mean, the kind that take up two parking spots with their land rovers, yell to eachother from across the aisles, stare you down but never acknowledge you, have loud cell phone conversations and quite frankly have no shopping etiquette. I realize this seems to be the norm in LA in general, but when confined to a small discount store with crowded aisles, it seems to be magnified. My advice? Come here really early when the local (& polite) seniors are doing their retail therapy or have a cocktail before entering to take the edge off… enjoy! (and be nice tot he cashiers!)

Great organization at this Marshalls!
Lots of variety too! I personally love the little designer section for women.
The line here is ridiculous sometimes… most of the time there is only one cashier, and if there is 2… someone is holding it up with a damn return/​exchange/​price check.
They also have security upon entering… he is always polite and greets you too :)
They have an awesome home goods section too… but it seems limited in some areas… pick and choose
Great location right off Ventura with a private parking lot and/​or street parking

Like all Marshall’s and other department stores of this ilk, this store is hit or mess. I’ve had extraordinary luck here on occasion, but I’ve also come away with nothing just as many times. I’ve procured the following items here at discounts of 50% or more: Le Creuset dutch oven, Rock and Republic jeans, Levi’s jeans, Calvin Klein boxer briefs, Wusthof santoku knife, Ralph Lauren dress shirts, Clark desert boots.
This store is relatively well organized but 90% of the goods seem to be lower-​tier brand names. Practically everything in the men’s section is Paper Denim and Cloth, Affliction, and Hurley. The dressing room attendants seem flustered and are fairly slow; they are likely talking about you in whatever language they speak. Also, there’s usually more than a few «shahs of Encino/​Tarzana» that can really get in your way when you’re trying to get your shop on.
Despite the main caveats of shopping here, namely the fact that you have to invest a significant amount of time on the chance you might find something decent, the amount of goodies I’ve gotten here and probably will find here keeps me coming back!

Been coming here for years.
They have a pretty large selection and everything is REALLY cheap. You’ll see a lot of old women (no Victoria Secret girls here), but the selection is actually pretty diverse and always cheap.
They have designer clothes but most of the stuff they sell are lower-​class designer stuff or brands you’ve never heard of.
Easy parking lot is nice, too.