Kent Place Residences

First off, I would like to make it clear that I am not a review type of person. In fact I had to sign up with Unilocal to make my first review ever. I felt compelled to write this after reading some of the negative reviews below and also going through a situation that made me understand how completely inaccurate the review is about Kent Place having horrible management — that couldn’t be further from the truth.
Customer service — I moved into Kent Place this past June. From the day of my first visit, the staff has bent over backwards to accommodate us. Within the first couple weeks of my lease I had a small and slight misunderstanding. I went down to the office expecting to be SOL. I’m not going to lie, I walked down prepared to talk to the management Isabelle describes as horrible. In the 30 minutes in which it took to find a resolution, I received first class service. From the concierge team, my leasing agent (Jolin), and then a meeting with the community manager (Kristen) — I was provided 5 star service the whole way. Living here is just as easy and as comfortable as luxury apartments are supposed to be. Being in a service related industry myself, I value customer service and the availability of that service more than anything. Unfortunately most reviews are based on negative experiences so my motivation was to make this category clear to any future residents. And as Tiffany stated below, customer service is without any doubt 5 stars.
Overall living — A tour doesn’t do this place justice. It is without question the friendliest apartment I have ever lived at. For a young professional who dragged his fiancé to Denver for work, the tight community and family like atmosphere of Kent Place has been an absolute blessing to us. Kent Place is a home, much like a neighborhood, and far from being the apartment that most of us are used to. 5 Stars.
Quality — The quality of the apartments is apparent in your tour. Nothing fake about anything you see. Everything seems to be built real solid. The windows are amazing — which is something most people take for granted until you have a bad experience, like myself, with extremely high electricity bills or even worse, outside noise. Quality is 5 stars
Amenities — Good luck trying to find a place with better amenities. Pictures on website do not do them justice. Easily the nicest amenities I have seen. And trust me, I shopped around hard. 5 stars easy
Price– At Kent Place, you get what you pay for and you truly get every penny worth. I think it is priced right to keep the community the way it is — as a professional, friendly, and most importantly a very safe home my bride.

We have been living at kent place for a week now and it has some high marks and low marks; so I will be writing a two part review:
1^st part: SERVICE:
I would give customer service here 5 stars. The property manager, leasing agents, concierge and maintenance staff are all amazing! They are extremely nice and go above and beyond to make your stay as comfortable as possible while living in a construction site! If you were to base where you want to live just off of service I would pick kent place hands down!!!
2^nd part: overall living
We tried to find the most dog friendly place that would be quiet, not deal with young college kids and close to everything but not too close where we dealt with the constant city traffic. So we stumbled in one day to kent place and they were still a month or so out from being able to show the property so we based our decision off of what we saw on paper. Private walk out patio, dog park and just felt exclusive and in a good neighborhood. Fast forward to our walk thru (two days before moving in) not the private patio space or size we were sold on, no dog park (haven’t asked when that will be completed, I’m assuming that’s the bottom of the list as they are currently focused on finishing apartments) and living in a construction site is no fun!!! Also, the walls are extremely thin!!! I can hear ever drill, hammer, voices outside our window, my upstairs neighbor’s music, when he walks, when he flushes his toilet, EVERYTHING!!! I’m beyond surprised how NOT quiet this place is! Also our dogs are very social but some of the dogs we have come across here are not socialized! I’m quite surprised there was not a behavior test done first before some of these animals were approved to live here! We now try to take our dogs off the property as much as possible cause it’s not very pet friendly as we had hoped… so for overall living I would probably say 3 stars or less.
I’m sure once all the construction is done this place will be amazing, but based on what we needed for us and our fur babies, there were other places near wash park that i think would have suited us better. We know next time not to lease something without seeing it completed.