AT&T

We came in to pay a bill and ask about internet service. It took well over 30 minutes to get someone to help us and it wasn’t busy at all. Both self serve machines were down (for cash) and the employees did not even seem to be aware of this because they told us once, and then the guy who helped us out told us we could use them. His service was good except for telling us that we could use the self service machines. Before being helped, two guys walked out, I’m guessing for their break but why not help out the two customers on the wait list who have been waiting for a long time. Most of the workers kept going in to the back, including the greeter, and all we had to do was pay a bill. After waiting for a long time I had enough time to make a Unilocal account and start the review before we were helped. This is not the first time we have had to wait for an excessive amount of time. All we had to do was pay a bill it took a out 90 seconds to do but we had to wait for over 30 minutes.

Went in with my wife to check pricing for u-​verse. This was my second visit within a couple months. We were greeted by Jeannine at the door. When she found out that we were interested in getting u-​verse, she sat us down at a table to discuss pricing. I usually don’t write reviews unless it was horrible or it made my day. Our visit was above and beyond anything I expected. Not only did she help us with pricing and an appointment for setup but she also had a screen protector replaced on my phone because it was bad. She was very genuine and seemed to enjoy helping others. This is two visits in a row where we received awesome customer service. My wife and I very much appreciate the reps in this store and hope that they stay put. We will definitely be back for any service or products.

Made me wait for an available Rep to purchase a microcell ($ 149 item) since the service at my house is so bad. Rep told me he activated the item but never opened the box or did anything with the product. I was told that all I needed to do was «plug it in to my wifi». Then he proceeded to try to sell me an iPad mini with 10/​mo fee to which I declined.
Got home and plugged in the microcell and it did not work. Called AT&T technical support and they advised me that the sales rep never activated the product in the store as I was told. So now I have to go through the online process myself after spending an hour in the store where he could have just simply handed me a box and sent me on my way. It Seems he was more interested in selling me stuff I didn’t need to reach his quota, rather than spending time activating the product I did need. Very frustrating experience and giant waste of time. And don’t call technical
Support and complain! They tell you that you have to call the store back and complain because they are only phone support. I find it hard to believe that’s giant company of that size cannot take a customer escalation and route it to the right store. Oh yah added bonus… the technical support rep talked over me multiple times and then she hung up on me! I never used any inappropriate language either! I just kept telling her she was making it worse by talking over me. Clearly she didn’t care to help either. ATT needs to get it together. This was the worst customer experience ever. My «willingness to recommend» is at a big fat zero!

Waited an hour to be served. It’s very confusing from start to finish. ATT tries very hard to be like the Apple Store (unsuccessfully). The employees were nice enough. Karen was helpful enough to turn this review from a two star to a three star.

Ok, not sure why some people have bad experiences here. We are very happy with the service we received. We purchased two phones at this location, a 6 and a 6+. The service was good, there was enough staff on hand to make our wait time reasonable and both phones synced up perfectly and all contacts, settings, emails, photos, music, videos were up and running the next morning when we woke up. So a pretty easy process with limited delays and fuss. We are happy clients! The only reason we did not give them five stars is that they were a little short on accessories (mainly that the case options are limited). We had been to COSTCO and to the Apple store to check on options and discounts. COSTCO had the best deals (a few freebies) and Apple had the best knowledge, but AT&T had the ability to get our account settings perfected as we have a business account which precluded other vendors (COSTCO and Apple) from changing certain settings which we wanted to have changed.
Check this place out! It is a REALLY AT&T store, not a franchise.

It never fails that there’s at least an hour wait at this location. Get staffed up for crying out loud.

This place is horrible. Seemed like they were willing to say what you wanted to here to get my money. I came in to upgrade my phone and walked out with less money and no phone. Gus must have forgot to tell me that I wouldn’t be able to walk out with a new phone, but he was sure to take my payment before telling me it would take 2 days to process. These people are either morons or scandalous.

Recently moved into a new home in Escondido and were looking to start WiFi/​phone service. We had been happy with the overall service provided by at&t in our San Marcos home so we decided to continue business with them. We were surprised to find out that we had to wait three weeks for their techs get to the home to start service. This is very inconvenient for me because I run a business from my home. I asked for them to come out sooner than three weeks but there was nothing they would to for me in speeding up the process. Feels like poor customer service to me. Thanks a lot at&t

After being a long time T-​Mobile customer, I decided to make the jump to AT&T. (After conducting my own research on the major cell phone providers, I narrowed down that AT&T was the best for me) Also, not that anything is wrong with T-​Mobile, it’s just no longer the best deal for me at this time.
Seeing as I’ve only ever had T-​Mobile, I had a lot of questions and was quite hesitant, hence why I did my own research before entering. I was able to sit down with an associate by the name of Adrian Madera and immediately every doubt I had about the switch went away. I asked him specific questions I had from my own comparisons and he broke down every possible option I had. He was patient, knowledgeable, and seem to really want to help me out. Adrian walked me through the process and gave me a heads up on what to expect. I was in and out in a matter of about 30 minutes. Mind you, that’s 30 minutes of me bombarding Adrian with questions, going through a credit check, even having to leave the store and walk to T-​Mobile to get an account number. That’s pretty quick if you think about it. Hopefully this brings justice to the caliber of customer service Adrian had provided.
Now something I noticed about the store is that it is quite small, and in a city like Escondido, it’s not surprising that it would be pretty full. It was slightly crowded when I went in, but even more so about an hour and a half later when I returned to purchase a phone case and screen protector. Due to the high volume, I advise future customers to be aware that your trip to this store may take longer than expected. As a matter of fact, don’t plan to be in and out within 30 minutes for complicated plans and services like me if you have not yet read up on them before hand. Aside from that, it’s a fantastic location.

Wow! I just got a new iPhone and tablet from this location and the level of service was outstanding.
Jeannine and her Manager are the most personable and professional people I have dealt with in a long time! They not only delivered on my targeted price and features, they delivered on a GREAT EXPERIENCE.
Thank you, you guys are great.

I wasted my time for almost two hours between waiting and then talking to «Jonathan». I requested Cable service and gave all my information and showed my id. The closest appointment for the tech to come and install it was a week away; SERVICE WAS NEVER INSTALLED! WORST SERVICE EVER!!!

I hate AT&T and will never go back. I switched to sprint and have unlimited everything and don’t pay $ 210 for my bill, oh yeah and I actually have service now, thanks AT&T for the worst customer service possible and never listening to your customers.

Extremely disappointed and would like to provide feedback so hopefully some people don’t have to pay the price I did. People who work at this location are not knowledgeable. They sell you on this great deal that there is no more 2 year contract and once you pay off the phone you can unlock it and take it to any carrier. I had bad reception in my area and decided to pay off the phone to take it to Verizon as they provide better reception. Little did I know cell phones sold at At&T are not compatible with Verizon, so please be aware of this false adverizement. You really would be locked for life with this ‘no contract’ deal. When I came to to store with hopes to find resolution assistant manager was not even courteous enough to come up and greet me. I felt bad for Erin who had to be a middle man relating information back and forth… Antoinette, Branch manager did not return my phone calls. I ended up paying off the phones which costed me a $ 1000.00 and taking my business to Verizon and buying exactly same phones there. So now I have two extra phones which were sold to me at this store by falsely advertising they could be taken to any carrier once paid off and unlocked.

I was hesitant about going to this store because of the reviews but decided to go anyway. I’m really glad I did, as the service was great! I had to wait a COUPLE minutes to talk with someone. Karen was efficient and had a great attitude. She solved my wireless issues in no time. It seems like the store maybe working on improving their service… I thought that deserved a positive review.

I visited this store twice this week for information on upgrading my phone (availability, cost, timing, etc.) & was very pleased with my experience each time (I went twice b/​c I needed time to consider my options). I worked with Michael who took the time to explain my options in detail without making me feel rushed or pressured. A very refreshing experience!

I should have trusted the reviews from fellow Unilocalers and not going here. What a horrible place. Customer service and knowledge base were really suck. I would give a –negative review if I could.
Each AT&T representative either have very little knowledge, or lack of knowledge or don’t know what they were doing !!!
they wasted so much of my time, headache and pain.
All I was trying to do is transferred to landline to a cell phone. They said it would be an easy thing. However, from not completed the porting request, I had to wait for a week without the phone. A week later, they disconnected my landline from what my understanding was the first lady did not not do it the right way the first time,
After two weeks of struggling I came in for the second time, they did not do it the right time the second time,
the third time I came in, a gentleman named Dominic? He was rude, and disrespectful and he just simply didn’t care.
Sorry I would not recommend this place to anyone. I would not be back for they are so horrible
It is a shame AT&T hired all these people !

I needed some help by a rep, I had some questions about my bill, as I am arriving I get stop by the so call manager and tells me I need to wait outside, store was completely empty and all I was trying to do is pay my bill and ask questions about my service… And u have to wait outside??? Really… AT&T is just falling …

I would avoid this place at all costs. The manger is more interested fetching people glasses or water than lifting a finger to help lighten the load of employees. I was there to swap out a cable under warranty and they took 45 minutes to get to me for a 7 minute transaction to swap a cable? Bring them a photo copy if you receipt and it might cut that time in half. Don’t ask for a different color cable because that is NOT possible. I watched at least 30 cups of water come out of the back room to try and keep the people waiting happy. Poor management. Check in girl several times told me that the manager was going to get someone for me to no avail. Finally my name came up on the check in list behind all the people that had 30 minute or more transactions Check in girl with iPad was the least busy of them all. They should place a water cooler in the main room and have her take over that duty. TIP: Make an appointment no matter what you are coming in for.

I don’t believe I’ve ever been in a business that has competition, and yet they are the rudest people ever.
Unprofessional must be a prerequisite in hiring because the staff at the AT&T store in Encinitas has the same affliction.
It’s mind boggling that a large company like AT&T would hire people with NO people skills
I had to give a star to post… but this place does not deserve any

I don’t understand how AT&T continues to stay in business. They lure you in with false advertisements, they try to bait n switch you every opportunity they get, they add hidden fees to your bill and the service they provide is horrible.
In the past 5 years i have given AT&T two opportunities to earn my business, and each time they have completely failed. All there employees lie to their customers, whether they are withholding important information or supplying misleading information. Its very clear to me that all they care about is making a quick buck.
Since my last experience with AT&T i have switched over to Verizon & Cox. I am paying a little more then i did with AT&T but it is well worth it!
Save your money, save your time & save yourself the headaches, STAY AWAY!