CVS

Every time I come in here they only have one cashier working. Their self checkout machines are nice, but sometimes I have would prefer to deal with a human being. Add more staff and I would come here more often.

This review is for the pharmacy. Camille there is so rude and disrespectful. I know people have bad days, but you don’t take your problems out on customers that are already going through a hard time health wise. I will no longer be going to the pharmacy there.

Two star review for the pharmacy. The line was crazy long and the pharmacy staff wasn’t all that nice– maybe they were just really busy. Whatever it was, my script was ready quickly. It helped that they had my insurance information already on file. It probably would’ve taken a much longer time if I had to submit everything.
Would I come back? Only if I needed an RX from the Minute Clinic which is 5 feet away.

This CVS location isn’t what it used to be. It smells funny throughout the entire store, it’s dark and dim-​litted (except maybe towards the back of the store), and the overall feeling of being in here just doesn’t feel right.
My mom and I came here to get passport photos taken together and while the white-​haired lady who helped us didn’t mind helping us, my mom forgot about her glasses on top of her head, and we needed to reshoot the photo. Simple fix right? We re-​shot the photo. The second time, my mom’s photo came out blurry and the employee seemed annoyed and actually didn’t see anything wrong with the photo. This photo was straight blurry, people! Anywho, we re-​shot for a third time (!) as requested, then we left. If they’re going to give an employee a camera to shoot passport photos that will stay with you for 10 years, that employee should have an idea of what an aesthetically pleasing photo looks like, as well as proper training!

I went to minute clinic on a Sunday and was seen within 10 minutes. Katie was very professional and compassionate and prescribed me my meds to bring me relief. This service is great for anyone experiencing minor illnesses and just need to get treatment. Pharmacy took a long time for my prescription but I was happy to get my meds for my cold !

Not surprised to see many 1 star reviews, let me add to the list. Hispanic guy that helped me at 12:30am, thanks for being so nice and pleasantly going out of your way for me because YOU GUYS didn’t have the correct signage up and because YOU didn’t want to go out of your way to check it. I use to work at CVS and I work retail now, I understand the crap we have to put up with and how customers are pretty much annoying all the time, but I went out of my way to go look at a deal to make sure your company didn’t get cheated on the refund I needed which still did not get fixed. I helped YOU. You were so concerned with breaking up the ad in the photo center, that you were too busy to help me get the discount I deserved. I know you probably don’t want to work there and feel like you have a dead end job but with that negative attitude and matching body language, who would hire you to do anything better than what you do now? Just do your job. It’s not that hard. Don’t be rude, don’t want to not help, it’s your JOB. DO IT OR QUIT. (Rant over)

this review is for the Pharmacy only!
I used to live in Escondido, and this was my go-​to pharmacy. I was visiting my parents and needed to refill my prescription. before we left for cali I called my CVS here in Honolulu to try and refill because I would be out when we got back. I had just refilled it a few weeks prior and was told by my CVS that it could not be refilled and to try a CVS in cali. ok, no problem!
I called this CVS, and was told that they were not contracted with my insurance so I would have to call my insurance to find another pharmacy… ummm, ok. I called my insurance and was told that CVS was in fact contracted (yeah, cause I use them in Honolulu. lol) luckily the insurance rep I was talking to was very helpful. long story short, my prescription was transferred from Honolulu, to esco, but could not be found anywhere. oh and every time the rep called this CVS she was told that they weren’t contracted, so she had to tell them a million times they were. she was put on hold forever which would put me on hold with her. it was a MESS!
finally she found out who pulled my prescription, and I was able to speak to the pharmacist John, who was very helpful. Kudos to him! after an almost hour long phone call with my insurance and both CVS’s I finally got my prescription, but believe me I will never try to refill another prescription on vacation again.

When you’re in pain you do not want the person helping you to stop and take selfies with someone on their lunch. You also do not want to wait for the pharmacists to stop playing keep away with your medication. Now I remember why I stopped using this pharmacy. NEVER AGAIN!

WORST PHARMACY EVER. You will get ignored at all times. If you get prescription filled on time that is. If not then they tell you to come back in 20. Then I skip it altogether cause I got to get home to my kids and come back the next morning and its NOT READY?! Can I wait for 20 minutes… Its for mental health and Im out of meds. So I politely tell them that, and they get it done immediately you know since I can not be held accountable for my actions while they refuse to give me my meds. This is a joke serious folk, or is it…

As my check-​in states, I’m having my son pick me up an asthma inhaler. Im visiting and forgot mine at home. The male pharmacist, NIMA, I spoke to minutes ago was very kind and helpful over the phone and seemed genuinely concerned at my request. I’ve worked in drugstore industry for most of my career and know the downfalls of this type of meds sold strictly behind the counter. (thank you tweakers! it’s ridiculous that we all have to suffer but laws are laws.) Now I hope they let my son purchase this for me. I forgot that he will have to show his drivers license and sign his life away. Stupid freaking law… I have this same issue for my allergy pills every 15 days. Ugh. But my rating is for the store and happy that even though not convenient in location, it was not to terribly far…
: update:
Ok they’re home now w/​EZ BREATHE ATOMIZER $ 60.00 (damn) was over the counter so no hassle. But my son says while NIMA, was also very helpful to him, the heavy set lady he spoke to over the phone was a rude b@&!h, and told him that they had nothing there for me, and to bring me to the EMERGENCY ROOM. I’m putting this comment aside because of the nature of his request. But I urge this employee to think, before she makes a comment like this. Had she took the time to listen to him she could have saved a lot of time and anguish for him in his panic to help me ASAP. I asked if they were really busy, and he said not at all. So no excuse for her shortness and rudeness. I actually worked at this store many years ago when it was Sav-​On Drugs. Like I counseled my staff, back in the day, if you are not customer service oriented, in this area of the store particularly, GET OUT AND FIND A JOB THAT BETTER SUITS YOU! Sick people have no patients for attitude! To the employer, don’t just stick anybody in this area! DRUG STORE FIRST! With out the pharmacy, your just another
$DOLLAR STORE$…

I came to this CVS to fill a prescription for my 8-​year-​old son. The pharmacy assistant who helped me at the drop-​off counter barely acknowledged my presence, had a relatively long and involved non-​work-​related conversation with her coworker while I was standing there (frequently halting the work she was doing to turn and respond), and seemed annoyed when I said I’d stay until it was filled (I didn’t want to have to drive back).
She said the wait would be two hours, but 45 minutes later I received a text message notifying me that it was ready for pickup. I waited in the absurdly long line to pick it up, and then was glancing at the drug info while I waited for the pharmacist consult, when I noticed that the prescription they gave me was for 30mg when it should’ve been for 10mg. When the pharmacist came over (a very kind older gentleman, he was the only positive aspect of this visit), I asked him about it. He found the original prescription I had given the woman earlier, and he realized that she had mistaken the amount of pills (30) for the dosage, even though it clearly said 10mg.
He apologized profusely for the error and fixed it quickly, but it made me lose all faith in their pharmacy. Making mistakes is human and to be expected, but when it comes to making sure the dosage is correct in the drugs you give people, I feel like that’s a pretty big, potentially pretty serious mistake.

Dont

Worst pharmacy I have ever encountered. Long, multiple lines even for prescriptions sent in days before arrival. Counter employees are rude and unfriendly, frequently spending time chatting with each other instead of serving a long line of customers.
I also went in once and signed into their clinic for a flu shot. After waiting 30 minutes with no sign of service for anyone, I went into the women’s bathroom. It is literally filthy, with obvious crap on the walls that had clearly been there for months, a floor that has not been washed in decades, etcetera. This area is right behind their clinic and I decided not to trust in any kind of reasonable cleanliness for their medical products, and left without my flu shot. I will never return to this CVS.

This is the worst CVS I’ve ever been to. There is always a long line of customers and multiple workers within sight either stocking really slowly or talking to each other. Everyone that works there seems clueless.

Not sure the name of the lady working the pharmacy the night of 8÷10÷13 but I’m very unimpressed. This broad had the audacity of accusing me of «tampering with the date» on a prescription that I have gotten filled on a monthly basis for over 3 years, and refused to fill it for me. I am extremely offended at her being so quick to accuse me, especially considering all that was visible was a faint pen mark near the date. My other CVS pharmacy took this prescription without any problems or mention of the FAINT pen mark, that did not in any way alter the date on my prescription. Absolutely ridiculous.

DO NOT GO TO THIS CVS. WORST CVS EVER. Ever. Literally, ever. I wish I could give less than one star. I started using this CVS, even though it is a 10 minute drive from my home, because of the 24 hr feature (I’m a former cancer patient and you never know what prescription you’ll need in the middle of the night.)
Instead of ranting and raving, I will simply list the infractions off the top of my head. I’m sure there are far more, but these are the ones that stand out the most:
* Paxil — I can’t take it. It puts me into a 3-​day coma. Guess what? They FILLED my prescription AGAIN for Paxil, even though I specifically told them to delete it from their system. And what do I get? MORE PAXIL. Dangerous, considering I have two kids who are not yet old enough to drive me to the hospital. I had to flush it down the toilet. They then refused to refund my money.
* The line is always 10-​deep, no matter what time of day. The waiting is agonizing, and the front-​desk staff are horribly unorganized. Even more annoying is that they obviously do not care. Their lazy behavior is clearly evident from the other side of the counter. UM, HELLO, WE CAN SEE YOU. They stop and have lunch and social conversations mid-​service. They just. Don’t. Care. Hence the incredibly high turnover. As soon as I finally get used to someone, they’re replaced by someone else. They roll their eyes at their customers and act like we’re a huge inconvenience. Fine. Eff you, then.
* Don’t EVEN BOTHER giving them a pick-​up time. Your prescription will not be ready on time. I promise. It won’t be. One of them actually argued with me that I told her I would be there at 6:24 pm to pick up (it was about 6:15, I had told her 6 pm, and I had already been waiting 15 minutes). UM, NO. Who picks up at 6:24 pm? She lied to my face, and to the rest of the employees and customers. Way to throw your customer under the bus to save your own ass. You disgust me.
* The minute clinic is useless unless you need a health report for camp or something. They told me OVER THE PHONE that they had flu shots, but when we showed up, they told me that they didn’t have flu shots. Okay guys, which is it? Go to Walgreens. They’re $ 10.
* They filled my son’s EAR medication and labeled it to «apply to his eyes twice a day.» Oh yeah? You want me to put my son’s EAR MEDICATION IN HIS EYES, TWICE A DAY??? I’m sure he’d love that. Luckily someone was paying attention. Oh, right, me. His mom. The one not putting his ear medication in his eyes.
* I reiterate that I am a former cancer patient. Last year, when I was weak from chemo and completely bald, they treated me horribly. They made me wait for hours, put other people’s prescriptions ahead of mine, and did not offer me an extra chair (when the other 3 were full) or a glass of water or anything. Sometimes, after a heavy dose of chemo, it’s nice to sit down while you’re waiting for the pills that are keeping you alive. Just a thought. I had to wander around until I found a place sit down in their wheelchair dept. Nobody offered to help me. Nobody looked me in the eyes. They were upset that I had used their wheelchair.
* I have had an entire check-​out experience that involved my checker having a discussion with a co-​worker. She did not greet me. She did not look at me. She rang my products up, and then continued her conversation. It was up to me to discover the total, pay, and bag my items myself. This transaction was simply too belittling for her to be involved in.
Not only are they uncaring, unorganized and completely rude, they are also dangerous and unfit to be handing out medication. This pharmacy should be completely overhauled or shut down. I am never setting foot in this CVS again, nor should any of you.

CVS tends to be more expensive for things however I like that they carry items and selections that other drug stores don’t. This location is large and well spaced. It wasn’t long to get what I needed and then leave. In all id say this location is pretty nice!

This is for the pharmacy… I had my nurse call ahead to have a new prescription filled for a patient of mine. They told my nurse it’d be about an hour. I got there roughly an hour later to pick up the medication. I was there for approximately 1 and ½ hours with a few «it’ll be 5 more minutes» peppered throughout the wait. It was very tough and depressing to stand there in the middle of the day for that long. Unfortunately for them observing the way they worked just made me sadder. I feel like it’s a business that’s been given up on and it’s kind of the opposite of everything I want to be — inspired, energetic, etc.
I always write my reviews before reading other people’s entries. Sounds like there’s something real going on here. Hope someone does something about it, I don’t want to feel the way I felt there for a long time.

24 hours. Enough said. Well i do like they are close to my house too. They usually got everthing I need if I don’t want to make my way to Walmart but it is more expensive to shop here unless deals during holidays.

I’m sorry, I gotta downgrade here. I’m seriously getting fed up with this place.
First, the women’s bathroom is downright nasty. Seriously? Do something about that! the staff who work in the store part (not the pharmacy) are just lackluster. Zero personality/​friendliness. If you hate your job, get another one! And, the prices can be ridiculous. Why is a Hot Wheels car TWICE the normal price (as one example)?
I come here for the pharmacy because it’s 24 hours. That is what the draw is. Apparently, that draws EVERY OTHER PERSON WHO LIVES WITHIN A 50 MILE RADIUS, too! Because, I am seriously sick of waiting in a line ten deep EVERY time I come. Okay, I haven’t tried coming between 1am-​5am, but seriously, no matter when I am there «it’s just a busy day». In fairness, on Monday afternoon, they did have a lot of employees back there working, but that isn’t always the norm. I feel like if it’s always that busy, you need more staff. It is ridiculous to call in a prescription and have the option of picking it up 8 hours later and you have to wait 45 minutes to get it once you’re there… after your 15 minute wait in line to ask for it. That is just not acceptable. Clearly, there is a management issue in that pharmacy. While I was there a man came to pick up his driver’s license which he had apparently left there two months ago and NO ONE EVER EVEN CALLED HIM FOR TWO MONTHS! He had already replaced it! Now that is some serious customer service!
I will say that in all the chaos that is the CVS pharmacy, there is one bright spot. Connie is awesome. I’m not saying the other staff are not nice or helpful, because many of them are… and some are not. But, Connie always goes out of her way to help and she empathizes and does whatever she can to diffuse tricky situations — like me going postal. That lady needs a raise.
Okay… rant over. Get a grip CVS… time for some improvements.
UPDATE: AND they now lock the bathroom and you have to find someone to let you in… when you’ve been driving for two hours to get there, you gotta pee. NOT COOL CVS. I could see if the bathroom was a gem, but it’s a rathole anyway, so it’s a little late to start worrying about who goes in there.

The staff here suffer from the «Black Sleep of Kali Ma».
I’ve always seen a very eclectic group of sick people here too. Located in Escondido, you would assume it would be all Mexican. No, I’d say straight outta El Cajon… Wait, Santee, yes Santee!
Long lines… The self checkout machines are always down. You also need a discount card to get the saving on the nonprescription items.
Wal-​Mart and Costco are cheaper than using your insurance card in some cases, but each have their own hassles. So, I’m usually going to CVS.