T-Mobile

Came here on black Friday just to ask questions. Jhovanny was extremely helpful and knowledgeable! He gave me and my husband all the information we needed. We did not switch providers that day but we did come back a week later! I could have easily saved myself the drive (live in chula) and gone to a local t-​mobile store but Jhovanny was so helpful we decided to make the drive back to Escondido to make our purchase. The process was very easy and didn’t take too long at all! We both ended up with new gold note 5 phones and matching beats head phones for less a month than I was paying with at&t!!! They had specials going on so we walked out paying NOTHING that day!!! I love my new phone and beast head set!!! If you are looking for great customer service and deals come to this location!!!

It was nice walking in nice Customer service. It took a bid to get someone to help but I understand that they busy. Over all it was good.

I highly recommend T-​Mobile North County Fair store for your business phone needs. Jeremy was so knowledgeable, professional but most of all provided great customer service and great value for our company. Unlike many places where the objective is to just sell the latest device, he took the time to find out what our business needs where and what device would work best for how we work. Our company travels internationally and he suggested a plan that saved us so much money. If you’re interested in getting the best value for your phone needs look no more.

So I just moved back to the North County area. Specifically in Valley Center. I know now for over 10 years when I use to date my wife that T-​Mobile or AT&T was the only service that truly worked in this area (GSM Service). CDMA (Sprint and Verizon has some drop issues or no signal).
December 2011, I moved to Valley Center. Unfortunately, it didn’t give me much of an option for Internet service, so I looked upon cellular data. AT&T has recently become a hater on those that were on their unlimited plan from a few years ago. They kicked me off their plan because I was using too much data and they throttled me down to the point where I couldn’t use the data anymore. Worse than a dial up connection. Beasts!
So I walked into the store of T-​Mobile, hoping they would be the solution. I’m a huge iPhone fan but T-​Mobile hasn’t built that relationship with Apple to get an iPhone on their plans. So I went to the dark side — Samsung Galaxy 2. I wasn’t a fan of a huge phone carrying around in my pocket. It was sexy but not for my business needs. I just think it was too big. Also T-​Mobile 3g, 4g speeds didn’t kick in Valley Center. It was barely Edge speeds and that didn’t fly for me.
I’m giving this place 3 stars because of the experience I went through. The new guy in there (I won’t say his name) messed up and ported my phone number to someone else. So my business line was out of service for 2 days and this is not good. The manager fixed it all and returned my items for 100% refund but… He stated that he couldn’t refund all of my $ 350 only a portion of it. The difference which was $ 280, will be refunded from their corporate retail store within 5 business days. It’s now 24 days later and I haven’t seen my refund check. I don’t understand their policy, but I returned the item within 24 hours and they could have voided the check instead of going through this mess.

Can’t believe this place didn’t have a listing! But I had to add one, because honestly, this place has given my husband and I the best service that we’ve ever had in the cell-​phone world. We have had phones from every wireless provider (except Verizon, never could bring ourselves to pay the high prices) and T-​Mobile rises above all of them. This store is no exception. The employees here are very nice, friendly and knowledgable. They help us without trying to get us to buy add-​ons & spend tons of money. We haven’t ever felt taken-​advantage-​of or any bad feelings at all, really. When my husband broke his cell screen, they helped us figure out a cheap solution to fix it (his phone is 100% better now!). They also helped us out with other issues, and each time they’ve been great. I can’t say enough good things, but really, if you’re considering a cell plan, look in to T-​Mobile! And if you’re in the Escondido area, look at going to this store, because it’s awesome. We don’t live near Esco anymore, but I still plan on going up there if we need to get something done with our phones. :)