Toys R Us

I have been going to this place for years. The staff have always been helpful. Each staff I have encounters have at least attempted to assist in looking for items that were hard to find.

I’ve been to this location a few times but I’ve never reviewed it. Well, that’s about to change.
I usually don’t buy kid things from a brick and mortar store, but time was of the essence here, as it is usually is when I end up in a kid store, and Target wouldn’t fit the bill this time.
The store isn’t the cleanest. I’ve seen empty food wrappers thrown about, papers on the floor, etc. It just seems dirty.
The employees never seem to ‘have’ what I’m looking for but oddly enough, the store manager can always find it for me and quickly. There’s definitely a lack of communication where items are and where they should be.
This time I purchased two items– one had a price on it and one didn’t– sort of a pain when you’re trying to stay in budget and then you have to find a ‘price scanner’ machine.
In a previous visit, I went in the store looking for a toy vacuum for my son. It was in the girl section. Now, I’m sure this is not specific to this location of TRU, but in case the company didn’t know, little boys like to vacuum too. GASP! They also love to ‘pretend’ mop the floor (and yes, the mops were right next to the vacuum in the girl section). Hey TRU, get rid of the gender sections. Kids play with toys, all kinds of toys! Ok, off my ‘I hate kid gender stereotypes’ soapbox.
Will I be back? Probably, when I have no other option but it’s definitely not my first choice.

Your usual toy store where you can find Legos, Hot Wheels, video games, etc…
Cleaner and more accessible than the Morena location.

J E S S I C A ! Worst employee there so far. I had bought some toys there and this lady with some piercings never gave me my change I tried calling they never answered. So I went and tried to get my change. Jessica was laughing being so rude. I had to wait for 1 ½ to get my money.

It’s the same thing over and over! I’m on the phone ‘on hold’ with them for 30min! This store doesn’t care for their customers… so it seems? PICK UP THE PHONE! I’ll call them back but I bet they won’t answer

Very unsatisfied with the service! Called them and had put me on hold for 20 MINUTES!!! Tried to call again and no one is even answering the phone! I usually check their site first if they have a stock and if it says it has i just drive to the store and pick it up. in two occassions it was not even in store when it says on the site it has! Thats why i resort in calling them first before going then this is what i end up to?! This store does not even deserve a star! It just wont let me post without a star rating.

Who doesn’t like Toys R Us? I took my 7 year old daughter to pick out her new bike as a birthday present. This was our first stop, so I didn’t know which size was going to be right for her, so I had her try the 16″ and was trying to get her to try the 18″… but the 18″ bike we wanted was up on the 3^rd row of bikes (out of my reach). So I walked up front to have someone help us in the Bike department. I was told someone would be be back there soon. So I waited… Someone finally came after about 5 minutes… another lady flagged this guy down first for a «quick question.» 10 minutes later after she asked a million questions, they looked up different models online, went through specs… me just standing there this whole time! (I WAS LITERALLY ABOUT TO GET THE LADDER TO GET IT MYSELF!) Then the guy apparently calls someone else/​or gets called away, and I tell him «excuse me! I’m still waiting here!» He says, «Oh this other guys will help you» this chick talks to him for a second and he walks away. She sees the frustration on my face and says «oh, I asked him to look up something real quick, he’ll be right back» ALL I WANTED TO DO WAS LOOK AT ONE BIKE! So I get my daughter and walk out. She was so sad! See the first guy working the cashier, and he asked if I was ever help. I said «NO, but thanks for nothing anyway! I’ll go to the one in Grossmont Center! They may be interested in helping a little girl get a bike today!» We drive to Grossmont Center Toys R Us; see the bike she wants, and literally ride it out of the store! My daughter finally had a HUGE smile on her face!
HORRIBLE CUSTOMER SERVICE! I WON’T EVER BE RETURNING TO THIS LOCATION!

Since I was a kid this toys r us has always been lame. The toys are so overpriced in my opinion. The store interior is so out of date, It looks like it suck in 1997. The video game section is such a let down, it’s depressing. There is always only 1 cashier opened and if your lucky there my be 2 cashiers opened. This location needs a major remodeling asap! I miss places like KB Toy store.

The employees here are worthless. If you need to know if they carry a specific item, do yourself a favor and just go to the store and look yourself. I called and asked for an item and 1. The girl barely spoke English 2. Sounded like she was 12
3. Had me on hold for 15 minutes. Don’t waste your time to call. I went in and found the item in less than 2 minutes of walking in the store.

I really like this babies r us mostly because it’s close by. The staff is very nice and accommodating. I did noticed they didn’t have a nursing room like I’ve seen in a few bru but none the less when I asked a cashier about it, the staff allowed me privacy in there office to nurse and change my son. I was very appreciative and impressed with their service. They also have parking for expecting moms and family’s with little children which I super appreciate. The reason I’m not giving 5 stars is because their clothing selection is pretty bad. Mm it’s been kinda empty when I’ve gone back their a couple times to find clothes for my daughter. However that’s not a huge deal, as I’m generally their for gear anyway.

Lost a gift card. Called them immediately, they verified the amount left on card and verified it was not used. They said they would call back with replacement card info. Now we call them and they have no records of anything. HORRIBLE CUSTOMER service!

My kids got gift cards for their birthdays and we came to this Toys R Us to grab some Pokemon cards.
This is an okay location but it definitely seems less magical than I remember coming to Toys R Us long ago. Some of the shelves seems empty and it was not crowded at all. There were few deals (as I think most of this stuff you can find cheaper online) but we did manage to get a deal on our Pokemon ;)

I came her to pick up a swing set that I’ve ordered online. I’ve checked in so that I can get my merchandise. I’ve been waiting for more than 10 min. Finally two associates noticed we were waiting at the booth. We waited another 10 minutes to find out that one of the associates was the only one who loaded it by himself. Hopefully next time customer service will be a little bit more faster and that these associates get more help.

Employees and managers are Rude, for no reason !! All I can say is if you don’t like your job, then it’s time to look for another one.
I dread having to ask an employee something at this location. They are always rude. I’m done with this location. The manager with the curly blond hair and beard is the worst. Rather shop somewhere else. And forget about purchasing an extended warranty on any electronic device. They will find a reason to not replace it. I bought a kindle for my son and bought the protection for it. A month later it stopped working. I came back with receipt and kindle and they said I needed to call the 1 – 800 number and they don’t do that in store anymore. Frustrated I called the number and they said since it wasn’t physically broken It wasn’t their problem and I needed to contact amazon for a return. IM DONE WITH THIS PLACE. !!

One of the ladies at the cash register was rude and dismissive. Our check out line was slow and hers had no one in it, so we asked if her lane was open and she butted in before we could finish «I’m helping someone actually». But then 5 minutes later someone else asked the same question to her and she said «Oh sure, c’mon over» to the other people… How about you say «Hey next in line, I can take you over here» instead of standing around waiting for something to happen.
The only reason I’m not giving 1 star is because there was a guy wandering the floor asking if we needed help every time he saw us.
At least the place was clean and organized.
They had a good portion for Babies R Us, but when we went to find some of the items, they had «N/​A» next to them indicating that this particular store didn’t carry that product.

Huge store, huge selection, high priced everything. You can easily find a toy for any age or occasion.
Never too busy, so hopefully this store won’t go out of business anytime soon. They cut down on the staff since there’s not enough customers to help.
Plenty of parking.

TOYS! What’s not to love about toys?
I feel like a big kid all over again in this store, except this time, nobody is here to tell me no. I can buy anything I want.
I walked out of this store with a shiny new nerf gun for myself and a bad ass remote control jeep for my son’s birthday.

Absolute horrible customer service. Told the manager about my experience with a specific employee and all he did was joke around and say something along the lines of «I will smack him around a bit». Real nice to say around my 5 year old Autistic son.
Then when we go up to pay at the cashier, I showed her my phone with the lower advertised price of the item I was purchasing since they had signs all over the place stating that they matched prices, including those online, and the girl looks to me and says «We don’t match those online prices. Only Target and Wal-​Mart». Between that and the service I received, I said forget it and walked out of there. Broke my son’s heart but I hate companies that try and get away with crappy tactics such as that. I don’t ever want to go back there again.

This store is decent nothing special I can’t stand toy stores so this trip was quick. Went in got what I needed and out I went all with two kids in tow.
Very clean store the layout is a bit weird but that’s ok. Staff was spread thin only saw the cashier that helped me at checkout. She was friendly and fast. I’ll shop here again soon :)

Convenient, close enough to work so ideal for business associates visiting from another countries –like today with a friend/​ex colleague from India– who want to take some toy back for their kids or family members. Very big, A/​C running nicely in hot Escondido, no pressure from anyone and almost empty during lunch hour. Perfect place to buy but do not expect to find specific gifts or even sometimes seasonal toys are not available. The best toy store in the area.