I recently wrote a complaint to Rainbow Optics relating that I thought the service was not what I expected from them. Within a couple of hours I received a phone call from the manager. She was just excellent in taking care of my concern. I felt once again I was a valued patient of Rainbow Optics. Because of the way that manager took personal care of me, I will remain a patient with Rainbow Optics and recommend them to my friends. Thanks Neva.
Kearney T.
Évaluation du lieu : 5 Eugene, OR
I went there and had a contact eye exam. I wasn’t told that I had to have my prescription with me that they could get it from my other eye doctor. Well it ends up that my last eye doctor went out of business and took his files with him, therefor I didn’t have my prescription. Well they were wonderful to me! They were working out how to get my prescrpition without charging me an extra 75 dollars! I was VERY happy they were doing this and VERY grateful. After I got my prescription I was able to then get the results from my eye exam. Rainbow Optics is a tad expensive but I think the atmosphere is great and the experance was humbeling. I was very touched that they worked around my needs and that everything worked out in the end! :) I will definitly go back next year.
Alma H.
Évaluation du lieu : 4 Eugene, OR
I adore Rainbow Optics. I’ve been using them since I was on campus(they have three convenient locations) and am always satisfied. They have great customer service and are extremely timely and helpful. When it came to picking out my frames, even other customers participated in the feedback process. If you have any problems like broken frames or scratches, they alway do all that they can to help! I would highly recommend Rainbow Optics!