Sleep Number

My spouse and I purchased one of these beds… had great customer service, BUT, the
contract is handled by somebody back east and therein lies the problems. This bed we purchased was great (at first).
We’ve probably had sleep number bed close to 6 years by now and in the past 2 years the bed has slowly started to flatten out. I believe for what this bed cost us
we could have done much better with a temper pedic mattress. I use to have one of those and I having back problems tested a sleep number bed. I so wish I’d kept my previous mattress. The sleep number bed does NOT hold its shape and it is practically impossible to get to sleep. Have tried different settings and now on number 35. The past few months when I try to change the sleep number up or down the air bag is showing signs of repeated use… it eventually works but it takes some repeated ups and downs to get it going as it should, it is dysfunctional to say the least.
I would NOT recommend this bed to anyone/​it’s over rated and over priced and a terrible sleeping experience after the first 5 years.

We had a FANTASTIC experience at Sleep Number. This will be our second attempt at a Sleep Number bed, and I can honestly say that I’m not worried about our impending experience. The salesperson who assisted us was Jim Chow. Granted, we were an easy sell because we came in wanting to purchase. However, how he handled our shopping experience was perfect. Almost 10 years ago we purchased a top of the line model from another location and it was a disaster. We assume it was a lemon as I’ve known people who have slept on these beds for nearly 30 years, but the customer service (lack thereof) soured us on the whole company.
Jim is good at his job, and doesn’t make you feel like you’re walking in to purchase a used car. Our concerns with their customer service were handled in a reassuring way, and even if we hadn’t been approved for the bed via credit, we would have been back next month to pay cash at full price (50% off sale due to the upcoming holiday).
If, for some weird reason, this bed doesn’t look like it’s going to work out, I’m fully committed to finding something in their line that would work for us simply because of the way he dealt with us. He was respectful, didn’t look down on us, and he was a wealth of knowledge and information. He seems like the kind of guy you’d just pull up a chair and have a beer or sweet tea with!

We have what I would call very nice bedding in our home. Several pieces costing several thousands of dollars. So when it came time to replace our tempur style pillows, we started at bedmart who carries almost no inventory, and went to sleep number near valley river center. The ever so helpful woman was very nice to deal with, set us up on their high tech pillow selector measuring device. After which we purchased pillows. The very nice lady explained their 100 night exchange policy which is great since it takes weeks to get a tempur anything to break in. We went on our way. In the weeks to come, we just weren’t sleeping as well as we did. My wife and I traded pillows to see if it was the reduce loudly high allergen count or the pillows. We both immediately started sleeping better. Two or so weeks later, we were still sleeping better, but not as good as before. We decided to exchange the pillows. Because the other style we use in our 5^th wheel provides better sleep and we had given the new pillows every chance needed to conform. Upon returning to sleep number in Eugene, we were immediately greeted with «we can’t return or exchange those, it’s been 6 weeks». This is contrary to the nice woman’s selling point. She went on to explain that they have a 30 day exchange policy on bedding. This is not how they were sold to us. This is not even a sufficient time to break in a tempur. After several attempts with customer service which went between 8 different people, every other rep couldn’t find our order. End all be all, after being misled and trying to make sure our high end products didn’t actually meet our needs, we were unable in any manner to be satisfied. We will not be replacing our beds at sleep number as I had wanted to do when we move. If you’re looking for high end pillows or bedding, I strongly suggest bed bath and beyond. They sell very nice pillows and have an indefinite return policy as they want to make sure their customers are and stay satisfied. Yes we purchased additional $ 100+ dollar pillows and have a pair of misfit pillows in inventory at our house that we never expected to have to keep.

We finally got the funds together to purchase a sleep number bed. We went to this store to try one out and get our sleep numbers…
They were very friendly and mentioned the upcoming home show where prices might be better. We got a decent deal.
As I write this it is day 3 on the SN bed and I have never felt anything so comfortable!
I know they’re spendy but oh SO worth it!