Starbucks

I am at this location a lot because it is close to my house. For a while I was emailing the company once a week for bad service. It has markedly improved. My coffee is usually fine and I still buy my whole beans here. This review is not at SBux as a whole but this location specifically. I like the service and employees at 28^th and Willamette better.

Service is always good and they rarely make mistakes on your order.
The drive thru tends to be incredibly busy no matter the time of day.
Gingerbread loaf — So yummy!
Gingerbread Latte — Creamy, hot and rich!

Beta version to order at home works most of the time but on occasion wants to place order in Nebraska and Vermont. It will not let me change the location to Eugene Oregon. Tried at home, parking lot and inside on there wifi still won’t let me change location. Excellent location and greatest staff ever (Delta hwy). Store gets 5 stars and app gets 1.

This has got to be the worst Starbucks in Eugene. Customer service is deplorable. Staff seems more concerned about themselves than making coffee.

They would not sell a 12 ounce cold brew without space for ice, meaning I pay for 12 but only get 10. The cashier insisted it was company policy. I had to buy a 16 ounce cold brew without ice to get 12 ounces.

Great location with a drive thru!
Starbucks is definitely not the best coffee Eugene has to offer but it is always (semi) quick and consistent.

So slow! Sat in line in the drive thru for over 15 minutes at 3pm. There were only 3 cars ahead of me. :/​Drove away, was in a hurry for work, took a sip and didn’t get the flavor I ordered/​paid for. Very disappointed.

The staff here is simply poor mannered. They act butt-​hurt when I order matcha tea without milk or other add-​ons. I intend on getting matcha powder and just making my own drinks.

Worst Srarbucks ever! I go in nearly every day because it is close to my house and in transit to almost everywhere I travel. I order the same thing everytime, an iced black tea no water. They consistently give it to me with no sweetener. This doesn’t make sense but maybe its the norm so now i ask for «iced black tea with no water but with sweetener.» Still, no sweetener. I have made something to expect that when I order from this location that I’m going to have to bring it back. This makes the drive through pointless. I order this drink from Starbucks all the time, this location is the only one that can’t seem to get it right. I am always met with a condescending reply when I ask for mg order to be corrected. Horrible management, terrible service. I try to go around this location as best I can. I’ve called corporate and am always treated with respect. Love this company, dispise this location.

First off, I understand that Starbucks isn’t going to always be the best coffee on the planet. That’s not why I’m here. I go to Starbucks because it is consistent for both coffee and customer experience. I’m writing a review because these two elements, at least for this location, are terrible.
My first experience at this location was when they were renovating their space. OK – staff is stressed, it is more cramped, equipment isn’t where it was supposed to be. I order a iced green tea — they bring it out and it isn’t a green tea. It’s essentially water. Bring it back, ask for a remake. If I had her name I would post it, but let’s just say Alice (name changed) manifests annoyance and serves up a green tea in an iced cup, it was cold, but she left out the ice. Honest mistake, bad experience, perhaps isolated, OK.
Fast forward 2 months. They are now done with the remodel and employees seem to be happy and customers are back. Order an iced coffee with a pump of caramel in it. Same employee, «Alice,» goes and makes the drink. I get the drink, give it a taste — it is hot water with caramel. No coffee whatsoever. She gives the same annoyed look, laughs at it with her coworkers, and then remakes the drink without caramel and just gives me an iced coffee. I’d like to believe this employee was just having a bad day the first time, but when it is two isolated times — that probability is astronomical. She is a bad employee, she is ruining this location, and I’d be willing to be that my bad experience is not the only one she has dished out.
If you pay for a drink, you expect the drink as you ordered it. When mistakes are made and they are fixed — that’s totally fine. When you remake and you mess it up again, you should be giving refunds. If you repeatedly remake and mess up remakes — you are just plain incompetent and have a demonstrated incapability to perform the basic functions of the job you are being PAID to do. It’s a failure on her part, and the part of her managers. This Starbucks sucks.

Going inside the store is much better than the drive thru.

Very clean location and they staff was very friendly! Made me a free refill after I spilled my coffee!

I’m a loyal Starbucks customer. I visit a Starbucks 2 – 3 times a day. I travel from Seattle to Medford and have never had bad service. I love the company, coffee and it’s partners! I’m so loyal I even took maternity photos with our Starbucks cups! :)
I asked for a venti ice water to accompany my grande latte and food that I ordered. She said NO! So I said I would pay whatever a venti drink would be and still a «sorry, can’t do that»… I’m so confused at why they would turn away $ for water/​cup & a straw. She did although give me a short cup of water. I have a 4 ½ hour drive home. That should last me 10 minutes :(

This place is kind of hidden really confusing to find, mostly if you’re not familliar with the area.

I love starbucks! Love this location because it has a drive through when you are in a hurry! They are pretty quick here and very friendly. I have talked with a lot of the baristas and they are all very nice. Also if you don’t like your drink they will give you something else or fix it for you.
I don’t even drink coffee! What I like to get here is the double choc chip frap or a soy chai latte over ice. now that its summertime. just had a soy chai latte blended that was good too.

Starbucks is starbucks any where you go, which is always good. But what makes this location awesome is the staff.
I come in everyday with my baby, as its my treat to walk here with him… its our routine :) and we are always greeted with the friendliest, happiest staff I’ve ever met at a starbucks location. This location is a drive-​thru so take some extra time and swing by this location. Starbucks will always have my business because of this store!

Although they tend to be one of the better Starbucks in the area, the customer service is really hit and miss. There are some older workers who are really rude. However, the store is clean, the drinks are consistent, and the outside seating is great. Indoor seating can be hard to get – just because this is a centrally located Starbucks so there are many people who go here.

Hey Starbucks, I’ve written reviews for you before, but this is what it all comes down to: For a big corporation you’re a-​okay in my book. You play fair, you don’t undercut local business, you just offer a great atmosphere, innovative coffee combinations, and friendly service. You have neighborhood initiatives, like to sell fair trade coffee, and I saw that you were participating in a «jobs for America» program too.
So people can complain if they want to, but I’ll still be buying your white mochas and salted caramel hot chocolates.
Just one thing: Those berry hibiscus refreshers? Yuk. They taste like tobacco… wtf!
PS: Is it just me or does that guy in the drive through look kinda like a dark haired Neil Patrick Harris? I love your drive through employees at this location by the way, they’re always awesome and fun to talk to.

It’s a Buckies, and my review isn’t going to change your mind.
Pluses: This store is clean and my friends enjoyed their drinks.
Meh: Employees, it seemed like a training shift.
Minuses: How early they closed the store and went to drive up only. Several potential customers came up to the door saw that it was locked and employees inside making drinks and walked away pissed off. There wasn’t a large sign saying please come to our drive through.

I am not too big on coffee… however on occasion I will stop by here and grab my wife a drink. Staff is friendly, mornings are insane busy (I know… shocking at a starbucks right?), and no matter how LONG the line is outside, they seem to cycle through 15+ cars before they get to your inside order.
They do have free wi fi… and tons of those people that just sit in there and stare at their laptops…