Poletski’s Appliance Center

I went in to discuss buying a refrigerator. The nice man (Matthew) stepped me through the process with good details. THEN, since I do not know the age of my existing refrigerator, he made a few suggestions that I try before I buy a new one. For all I know, my existing, in my new house, might just be a few years old and have plenty of life left. It probably clunks because I have almost nothing in my freezer. Also, I cleaned the back and it was really dusty.
Thanks for the input Matthew. Madeleine

I am absolutely a fan of this place! I won’t lie, I did come to Unilocal before making that call but I don’t think I had much options in town so I went for it regardless and glad I did. From the very beginning I got excellent customer service. I was fortunate enough to work with Ross and he was always responsive and provided me with all the answers I needed. I wasn’t even looking to replace my stove but having just moved to a new house, it was the first thing that started to act up and a big expense to hit us all at once. Ross, went over all the details and were happy to get his expertise. Once we decided on a unit, it was delivered very quickly and it exceeded my expectations. I thought it was a curse that our stove went bad but when the new one arrived and it was perfect, it quickly become a blessing. They also connected us with Chris Stone a contractor who was able to do all the install and leave our home spotless. God everything placed and working in a day… and our unit is on the high end side so it took more than just plugging it in. Anyhow, very grateful to have had such a smooth experience and i will recommend Ross to anyone looking to replace or change things up in their kitchen (and beyond).
Thanks!

Horrible customer service. My refrigerator broke down and we called them on Tuesday morning. The soonest appointment they gave me was Friday afternoon. That was already a long time to wait for a repair person to come out.
Then on Friday the driver called to confirm address. He confirmed that he’d arrive as scheduled. AND THEN HE NEVER SHOWED UP! Waited all afternoon for nothing.
The next day the office says, «oh, well… next appointment is Tuesday.» They flaked out on one appointment, and instead of making it up right away, they just schedule me another 4 days out. HORRIBLE. And when I complained about being treated this way, they accused me of being rude. (Apparently they want you to smile when they break their promises and jerk you around.)
Grrrrrr…

I’ve been to their showroom at least 4 times to look at appliances. The first time we were there, the salesman was helpful, but they didn’t have what we wanted in stock and we needed a fridge ASAP. I went there the other times to look at washer and dryers and try to figure out what would work well in out house. I had a bit of help from the salesman, but nothing that helped me decide between the options. I got the impression that they are more comfortable being told what you want, rather than helping you make an informed decision. During one of those visits, I also had questions about an oven/​range on their showroom floor, and got no information out him. We need to replace just about every appliance in our house in the next few years, but I probably won’t be going to Poletski’s to do it.

I must say, that we have used these guys for years. They always make things right for us with a smile. Nobody’s perfect, but they try.

Very disappointed. I decided to buy local and went here for appliances. There was a very limited selection in the store, but they said they could order almost anything and have it in a few days. They ran my credit card for an ordinary Maytag washer and dryer. It took a month, and they could have cared less. And paying for delivery is just silly. When people spend thousands of dollars on items most of us can’t haul, take it to them. Build that fee in to your price. Show an inkling of concern for something that resembles customer service. Next time, I’ll order on the internet, get exactly what I want, pay less, and have it shipped for free.

I bought a kitchen-​full of Whirlpool appliances a few years back and was reasonably satisfied with the price and delivery. Opted out of installation due to price. Recently the oven door handle lost a screw and we took the door and screw in to Poletski’s. we were quoted $ 60 just to put it in the shop, and another $ 30 to put in the screw. EXCUSE ME!!! Last time I set foot in their shop.

Are they good? Can’t say. But they quoted about $ 50 more than another local dealer to replace a hose for our dishwasher — and they’d sold us the dishwasher and we’d already bought the replacement hose. No thanks.

I love, love, love these guys. They have repaired my appliances and kept them going as long as possible, and when it did come time to buy new ones, they made it so easy. Last night our dryer died and I called them this morning to ask for a new one that more or less matched the washer they sold me last year. It was here and installed four hours later – I didn’t even have to go into the shop. This is truly a great local business. Highly recommended.

I purchased three professional grade appliances from Poletski’s at one time. I like to spend my $$$ local, but I will never return to that store again. The salesman first quoted us the wrong prices, then screwed up the order. Then he kept trying to sell me a fridge model that I did not want. When we finally picked up our fridge & installed it, it didn’t work properly. Then we had to wait days for a repairman to come & say we needed a new fridge. More delays. Weeks later we finally get a rude message telling to pick up our fridge when they were really supposed to deliver it. Then the new fridge gets delivered & they don’t deliver the other two appliances with it so we have to make yet ANOTHER trip to the store & receive rude treatment. The fridge that was delivered & installed by them did not have the handles properly attached… and on & on… I tried to support a local business but NEVER NEVER NEVER again will I deal with Poletski’s.

Well, shut my mouth, and color me surprised! Great service, and a good tech. I heard the sound of machine-​death coming from our dishwasher two nights ago, so, through my tears, and against all hope, instead of rushing out to buy a new one for $ 700 – 800 or more, (greed-​heads make a FORTUNE on a dishwasher… probably used to hire a person to come over and do your dishes for less than the annual cost of purchase and usage of a new dishwasher) I called Poletski’s, as it was the point of purchase, and asked if I could get a repair. I was pleasantly surprised when I was told that ‘they can usually be repaired, and we can have a repairman out tomorrow morning! (I had dreaded the «it’ll be six weeks…»). I later received a call from them, and was told that a cancellation had come up, and did I want the tech over that afternoon. (Like-​hey-​ya want a free $ 200? Of course I wanted him ASAP-​either that, or do dishes by hand-​a forgotten art!) Frank showed up at 4, and with skill and certainty, speedily facilitated the repair, and was done in time for me to prepare dinner! So, I would recommend Poletski’s for repair in a minute. And, if the opportunity arises, ask for Frank! Thanks gang-​GREAT JOB! (PS– the total bill was $ 99…well under the $ 70 to show up, then $ 70 + parts for the actual repair which is the ‘gypsy appliance tech’ repair rate in this area!)