Danika Plumbing and Contracting

I contacted Danika via Thumbtack and left a review there. Dan M. responded to my review but I cannot respond to his response. As such, I am responding here.
Feedback:
I’d leave 0 stars if i could. I needed a very simple leak fixed on a hot water supply line for the washing machine. I would have done this myself but I needed it done by a licensed plumber per agreement of a purchase/​sale agreement to sell this home. I got a call from someone @ Danika (I’m sure this was Dan) and i explained the situation. I told them i had installed a new shut off but there was a very minor drop of water that showed at the connection. He asked in a very condescending tone — ‘what do you want us to do?’ So i politely explained that i need a professional to make it stop leaking. I ended up agreeing to the $ 59 service charge but i had explained very clearly what the issue was and the guy i spoke with said if it was something they could fix within a few minutes of getting there then the $ 59 charge would cover it. But they also had a $ ⁴⁰⁄₁₅ minute rate so i figured it would be $ 99 max. No big deal. The guys that showed up were very polite and helpful. The plumber said it would take a few minutes to remove the old shut off and install a new one. Then he said he wanted $ 225 to do it. I knew the replacement part was only a few bucks so I let him know that i wasnt about to pay over $ 600/​hour for this fix. I called the guy that i had spoken to in the morning and he was a total prick. I apologized to they plumbers but asked them to leave and they were very helpful (giving me tips on how to fix it) and apologetic for the a-​hole on the phone. I had another plumber out to the house within 45 minutes and he fixed the leak with teflon tape and pipe dope for half the price this guy wanted. And the price was clear up front.
Kelly S. on February 4, 2016
Response:
Dan M. from Danika Plumbing & Contracting replied to this review on February 8, 2016:
There seems to be a mix up with another contractor. Much of what is said simply was not us.
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Um… I sitting here looking at your business card with Pau’s name and phone number. I called two plumbers. You were the abrasive one who scheduled your guys to come out and the other, legitimate plumber, fixed my problem. So nice try with the lame response. I’m sure you remember the conversation unless you have so many unhappy customers you can’t keep track.
The funny thing is… your guys left without asking for the $ 59. They could have stayed for another 10 mins, fixed the problem and left with $ 100 for 10 minutes worth of work. Makes no sense.

This review should come as no surprise to Danika plumbing. They opt’d not to acknowledge my phone calls. Oh wait, they were fine communicating with me when they thought i was going to use them again to do my fireplace gas line. Nothing but crickets when i have questions on a similar job they already did for my stove.
Basically, I have a water heater that uses gas on a ½ line. I decided to have a gas stove and fireplace. So I call Danika Plumbing as well as other plumbing companies, to get a quote. Tony knew full well what existing line i had and what my future plans were for an additional line. We even discussed the need ¾ line. The math on the three appliances screams for a ¾ inch line and that is what i thought he installed in my house.
He quoted me a price a little over 6 hundred. Some how that price went up to 749 by the time the job was done. No explanation on why. This company did not test the line nor do any of the permit work. As a matter of fact there was no mention of getting a permit so this work would be approved. I arranged that on my own. That knocked down another star.
Fast forward to fireplace install date. The installers look at the existing line and the t install.
Surprise surprise. its a ½ line. Everyone is scratching their head trying to figure out why tony installed ½ when clearly ¾ was called for. I asked if there was a price difference between the two. And found out not really its the same amount of work just a bigger pipe for the gas to go through. Keeping in mind, tony was expecting me to call him to come back out and do the fireplace line and he was going to charge between 750 and 800. The fireplace installers charged a little under 300 and only took maybe 25 mins to do it.
This man is vastly over priced and not truthful. He took advantage of someone that was not knowledgeable in the gas/​plumbing area. But I am now. I will be calling puget sound energy to check his work. Oh And he is one of those plumbers that don’t call back when you find issues with his work.
I’m glad i got 2^nd and 3^rd opinions. Lessons learned for me. I get 5 or 6 quotes for work now. This company is definitely off my list and i made sure to spread the word where i could.

Thanks for doing a difficult dirty job in my house’s crawl small space on bid. Plus the price was reasonable.

I bought a water heater & paid for Lowes to install it. They subcontracted the work to Danika Plumbing. I was very happy with the work they did, and the two men who fid the installation were polite and courteous. The water heater is working perfectly, so no issues there. And they laid down a few clean tarps to collect the rusty water that came out when they moved it, and kept my floors clean. Which I really appreciated. I had a plumber once track mud throughout the entire house and touch the walls and even lace curtains with filthy hands. So I really appreciated the extra effort they took to be clean, without me having even asked.

We had a plumbing emergency with our toilet that could have flooded our house and Danika Plumbing came really fast and they were super helpful and courteous. Will definitely be calling then again if anything happens in the future.

We had a plumbing emergency and were very pleased with their quick response and solution to our problems. We had another problem at one of our rentals and appreciated their honest advice that saved us a lot of money. We will gladly used this company for all of our future plumbing needs and have already recommended them to friends.