Lowe’s

Almost non-​existent customer service. I spent over $ 3000 in major appliances — refrigerator, stove, and microwave. They were not delivered until almost four weeks later because the warehouse didn’t have the fridge. Okay, fine. What was NOT fine was that the delivery crew badly dented the $ 2000 fridge getting it into my house and then didn’t say anything. I saw it and they were apologetic (very nice boys). Then they told me that they could not remove my current microwave or install the new one because of company policy, but the major appliances manager failed to mention that when I purchased it. I called Lowe’s to see what they planned to do about the dented fridge. They offered me $ 500 to keep the dent, but who wants to spend two grand on a brand new fridge only to have a giant dent put in it on the very first day? They said they would order the front facing to be replaced, but the part would take another 3+ weeks and they didn’t offer anything to make up for their mistake. I asked for a supervisor and got Fred. After much cajoling on my part, he finally agreed to credit $ 100 to the new Lowe’s credit card I had opened for this purchase — but several days later, he hasn’t done it. I will apparently have to call again. I expected customer service from them. I guess they’ve gotten too big for their britches. I will stringently avoid buying from them in future, which is their loss because I manage 3 apartment buildings and frequently need everything from carpet to appliances to light bulbs.

Rude and lazy employees. Never a manager on duty. Take your business elsewhere.

Just like most of the reviews here. The customer service at this particular location is the WORST! I have never had so many problems trying to make purchases online in my life only to have my order not pulled correctly, with broken lumber, and rude customer service staff. Their MyLowes program is a joke. Don’t even bother with it. They will require a receipt anyway since apparently they can’t even look up what you bought on your MyLowes account. «It’s a different system», they told me. Well why the heck do you offer it in the first place if you can’t even look up an order number in the system?
We switched to the Mill Creek Lowes which is out of the way but totally worth the better customer service. Overall Lowes has terrible lumber that you have to spend 5 – 10 minute picking through to find a piece that isn’t totally busted or warped. Home Depot is nicer in the customer service department and they every single member there asks if you need help. total silence from these people at Lowes and don’t think to ask them a question because 95% of the time they can’t even point you in the right direction. If you work at a hardware store, you should know something about hardware. Just saying.

Bad doesn’t even begin to describe the service. This store belongs in downtown Seattle where the motto is: it’s a privilege to be a customer so don’t expect service.
Seriously, the customer service at Customer Service is customer frustration. They never have an online order prepared, or pulled correctly. Getting a refund on any item is nearly impossible in their MyLowes system (If you must use this location, always keep a paper copy of your receipt.), and the ladies in this department are always incompetent and rude! Always! I’ve been retrying this store for four years and have given up. I drive all the way south to Home Depot instead, or the Lowes in Mill Creek; even though, my house is less than five miles from here.
I really hope they have more staff turn over because there’s always a line and there’s always at least two fuck-​ups per transaction!

So normally I shop at the Lowes in Monroe, however once I was forced to go here because my store was out of something. The second time I was babysitting my grandkids, when I was done my oldest grand daughter and I went to a lowes (Everett as it was the nearest) to look at some refrigerators since mine bit the dust that day. I was buying. I walked past several employees while I was headed back to the appliances. No one acknowledged me. Got to the appliance area and looked at their refrigerators, reading the information, opening them, studying them and even photographing them. More employees passed by me and no one acknowledged me or offered any assistance. I dpent atleasy 30 – 40 minutes looking. Last time I was picking up a roll of fencing material. The customer service was horrible. I had waited an exceptionally long time and finally was able to receive the product we had paid for. This time, I chose to drive up the road and go to Best Buy. I spent 2300.00 which was a little more than what I would have spent at Lowes. However, the customer service I received at Best Buy was superior. I will not shop in the Everett store again. You snooze, you lose.

Went to Lowe’s for a Washer and Dryer. We worked with Jon (his name tag said he was the department manager) he was great to work with. We debated a lot of which ones we wanted and he helped us with letting us know what time he could deliver them — which would have to be special ordered and which he had in stock. Never once did we feel pressured to buy. When we realized that we didn’t know which type of dryer plug we had we went home and came back a few hours later and instantly remembered us and helped right away. He was professional through the entire process. We picked Lowe’s over Home Depot because we heard the customer service was better and it sure was. My husband and I are both retail managers and would be proud to have Jon on our team. Lowe’s has a customer for life.

Best experience at a Home Improvement store! Looking at doing a Ginormous Painting project & the gentleman that helped me in the Paint Department at Lowe’s was EXTREMELY helpful! He answered all of my questions and was able to recommend the right products to suit my needs. Wish that I had remembered to get his name, it was on his name tag, I just forgot to look :(Next time! Awesome-​est Customer Service Ever‼

I’m primarily writing about Lowe’s fencing installation. I had a beautiful cedar fence installed, and they did a great job. They hired the fencing contractors and the guys were courteous, hard-​working and finished quickly. Fence looks great!. I didn’t give 5 stars as this was a very expensive fence. Too expensive. The fencing contractors told me that if I ever need a fence again (and I will very soon) that I should deal directly with the contractors. Lowe’s cut of the action is what made the fence so expensive.

We need a part for a kitchen cabinet and the employee worked for 30 minutes to find the right one… I would have given up but his preserve fence paid off for us!!! Thank you Lowe’s!
The kitchen areas need to be updated though and some places were very dusty. I buy with my eyes.

I’ve picked up an online order here, and it was fine. A remarkably convoluted process for what it is, but fine. Especially if you need to do anything else.
Wife ordered some stuff online and paid for it. I was sent there to get the stuff, as well as pick up a couple things she forgot to order. Not a prob — I found the stuff quickly, and went back up to customer service to pay for it.
The process took a little longer than it should have. Not too much longer, but there was waiting and issues and whatnot. Not streamlined, but could have been a lot worse.
I mean, they’ll have what you’ll need. So there’s that. But I’m certainly not going to spend a huge amount of time here…

I LOVE this Lowes!!!
#1: I couldn’t have plumbed in 4 new bathrooms without the knowledgeable staff there. AND I PASSED PLUMBING INSPECTIONS!!! And I never plumbed before.
#2: I LOVE bargains, and Lowes has discounts on damaged goods and discontinued items. Sometimes a little off, sometimes a lot. I score at Lowes as often as a used building supply store.
#3. Most (all but one young gal there) have been super helpful and friendly.
I love this LOWES!!!

We don’t buy bulk, but whenever we need odds and ends for a jobsite, this place always has the goods. Easy to find items, knowledgeable staff, quick checkout. I’m always amazed that most of the salespeople always know where the most unique items are at all times. Come to think of it, I don’t think I’ve ever had a poor experience here… score one for gritty Everett ;)

Horrible experience with the appliance delivery department. Bought a chest freezer. Scheduled a deliver for a Friday… Friday came around never got a call, spent all day waiting. Finally called them at the end of the day and was told that the delivery guys were there at 7:20 in the morning. I was at home at that time, as well as my roommate and no one had rang the door bell or knocked. Never got a call they were even coming. Then I was told by the guy on the phone my delivery has been rescheduled for next Wednesday (which I wouldn’t have know had I not called). He said I would receive a call on Wednesday morning. Wednesday noon comes around. I have not received a call. I call lowes again, this time the guy states he will contact the delivery guys directly and call me back. An hour later he calls back and tells me there was a mix up, the freezer is still at the store and the delivery guys will come get it and they will call me when it is on it’s way to my house. I wait a few more hours, no phone call. I call back to lowes, and long story short they tell me they cannot deliver the freezer that day, and will have to reschedule. I have never dealt with such incompetent people. Needless to say, I’m very annoyed, so I returned the freezer and will be buying from someone else.

Worst customer service!!! Will never shop here again!!! Managers don’t give a shit about the employees or customers.

Worst hardware store ever. Want to get a key made? You better have an hour to spare and the patience of Job. Want help finding a particular part? You will have to ask no fewer than 4 people before you get a dismissive, unclear and totally unhelpful answer.

I usually love Lowe’s environment. But not this place. They are only mouth talking. Talking nice not no one take an action to resolve my question. Just they say some one can help you very nicely but result nothing. Never try this location. This is the main reason to lose market to Home Depot.

Wow… I work for a small plumbing business and end up traveling to a Lowes or Home depot quite often. I first asked some guy at customer service if he could help me with something and he pretty much said no without giving me any other options or ideas on who could. So I left his counter kinda confused on what just happened. So I stroll to the plumbing desk, and press the page button to get someone to help me. I wait for 20 minutes with no one in site. So I take another walk and find the restrooms. What a disaster! I am a plumber and don’t get disgusted very easily but this bathroom was torn apart. Garbage everywhere, water everywhere, and even a horrific musky smell. Needless to say I ended up going to lowes in Seattle and got the help I needed.

I call this location «The least favored of all Lowes». They tend to be out of common things (claw hammer for instance) or stock broken, returned merchandise. More than once I’ve had to go to two Lowes in the same day for a simple purchase.
For a long time it was the closest hardware store to my house, but now for quick trips I go to Ace on Evergreen and for big shops I go to Lowes in Mill Creek.

Ask Anthony why Lowe’s gets 5 stars :)

This place is my second home. I’ve spent more hours here buying materials for home improvement projects than I spent on getting my Master’s degree. I should buy stock…
Very helpful employees who can normally lead me in the right direction, no matter how hard I try to do it wrong.