Swedish – Mill Creek

I have come to this ER many times. Tonight I was seen by Dr. Osnis for sever back pain. She was fantastic and very through on getting all the information and taking tests. The nurse Tabitha was amazing and so attentive, kind, and gentle. Tabitha did wonderful at her job and I am thankful for her kindness and understanding nature. I will only use Swedish in the future. Thanks agains to Dr. Osnis and Tabith for their care

This is the worst Emergency Room ever! After being treated like a P.O.S. just because it says I «use to be in active addiction» this place wouldn’t even give me the time of day or even Tylenol. I left their ER and the next day wound up in a REAL emergency room 3 hours away from death by blood poisoning and MRSA on my spine so big that I am paralyzed. I WALKED OUT OF THIS HOSPITAL. ALL OF THIS COULD HAVE BEEN PREVENTED. DO NOT GO HERE UNLESS YOU WANT TO DIE AND MISERABLE DEATH THIS PLACE SHOULD BE SHUT DOWN

This place feels more like a prison than a clinic. Go ahead, complain, they love it! It lets them do the following three things: they don’t take you seriously; they make excuses; and they gang up on you! I’ve gotten some reasonable medical treatments here (PT Evan Olson is great), but as a person, they treat you like crap. They are poor communicators and they keep you in the dark.
Most clinics have poor phone service, but Swedish Mill Creek is by far the worst that I’ve ever experienced.

Came in with a migraine, dehydrated, and high blood pressure. Gave me one bag of fluids and sent me home with a pain level of 8. My blood pressure was ¹⁸⁴⁄₁₂₄ but they released me anyway.
They’ve always been wonderful when I’ve been there but i will never ever go back there after tonight and I’ll let everyone that i know to stay away as well.
Big fat fail.

I took my 3-​year old son here after he cut himself badly right next to his eye. The cut wouldn’t stop bleeding and I was scared to death. We arrived about 11:15pm and got right in. The Physician’s Assistant stitched up his cut and we were done. My son got to pick out a new stuffed animal from their collection, which was a great distraction for him. A few days later we went to our personal physician to have the stitches removed. Our doctor said the PA at Swedish did a beautiful job on the stitches and the cut should heal up nicely, which it has. I will be forever grateful for having a 24-​hour hospital like this in our neighborhood. Thank you to everyone who helped us that night.
Also, this 24-​hour hospital has only been in the area a couple of years. Many people don’t realize it’s there and that it’s open 24 hours. It is a beautiful facility, clean and I have never heard of anyone having to wait very long to get in.
I will definitely go back if there is an emergency in our future (knock on wood there isn’t) and I have recommended this facility to several people who have all had positive experiences.

The pain turned out to be a shingles outbreak. Extremely painful! I contacted the Swedish Customer Service number and voiced my concerns. The woman told me to give her a few days to look into this. A few weeks later she sent me a letter in the mail stating that Erin had issued a complaint about me, because I was being too difficult for her to handle, and that my complaint was being closed because she needed to close the file, it had been open for too long.
How I see it is that this hospital doesn’t give a rip about their patients, doesn’t care if their staff is cruel, mean and abusive to their patients and when called out on it, they blame the patient!
I have no respect for Swedish hospitals!

–100 would be the rating i would give if possible. this place could of killed my mother 2 nights ago if not for me.
my mother calls me late at night saying she thinks she passed out, and can barely remember anything. memory like swiss cheese as she put it. thinking she had a stroke. i have her call 911 for an ambulance and they take her here to this death trap. within 3 hours they are discharging her with a diagnosis of syncope, e.g. fainting… so im thinking great, we will come pick you up no worries, all should be fine… WRONG.
the moment we get there, first thing my mother asks me is and i quote «is my mother dead or alive» grandma died 2 years ago… i know something isnt right, we get her home, she freaks out that her apartment looks different, she doesnt even recall she rearranged everything 6 months ago. i start reading her discharge papers from this death trap, and it says if she is experiencing any of X symptoms to seek immediate medical care, i ask her what symptoms she has, and she had 4 of the 8 things they said were urgent emergencies. this pice of crap «hospital» discharged her still experiencing what their own discharge papers said could be deadly symptoms… on top of losing what we estimate now to be like 20−30% of all memory from the last 5 or so years.
we asap drove her to northwest hospital by me in seattle and they knew right off the bat this was serious, admitted her, had her with ekg, mri, eeg, and ct scan. thankfully no stroke but her kidneys were failing, and they diagnosed global transient amnesia as well. 2 days later she is still in admitted at northwest and will likely be a few more days… their ER staff were shocked to hear what this place did to her, and relayed some other horror stories they had heard about this place as well. they could not fathom that certified er doctors and nurses could be so ignorant.
in short, if you want to die due to complete and total incompetence, go here. they got you covered. we are contemplating filing a formal complaint with the state right now this was such a massive screw up that almost cost my mother her life.

Emergency Care visit 9÷20÷2014 5:00 AM. Outstanding professionalism. Kind and compassionate. Kudos to Kristine RN.

Went in with lower right side pain. The ARNP first name Angela that saw me had the WORST bedside manner I have ever experienced. She was rude, condescending, and didn’t listen to one word I had to say. She told me that even if they found something on the ultrasound that they are not specialist so they wouldn’t do anything for me anyways. It was the worst experience I’ve had at a drs office. Would not recommend this place to anyone! If anything is actually wrong with you according to Angela you’ll just have to be transferred anyways, no specialist or diagnostic tools in the building.

Thank you to everyone at the Swedish ER for once again out performing Providence in downtown. Sometimes it takes a small ER properly take care of a patient rather than a gigantic fully equipped hospital!

I was told by my PCP’s nurse I had to go to an emergency room to be diagnosed as some of my symptoms could indicate a heart attack so they canceled the appt I had already made to see my pcp. I am 67, low income and repeatedly asked them if I really, truly needed (just about everything) because I was afraid of incurring costs I can’t afford — the first nurse said yes, I could decline but the next nurse told me no, I didn’t have a choice and she was pushy and controlling. Then she proceeded to stick an iv port into my had which left a huge bruise and was excruciatingly painful. They took tons of blood, put me on a monitor and ordered an xray which I didn’t understand but they were on a roll. The so called attending physician was in and out in 2 minutes –I know I will get a huge bill from him not to mention the ridiculous xray. Anyway I am so upset that orders and stuff were done to me that I am positive were unnecessary and I will be months paying it off. Ended up there was nothing wrong with me except for my fibromyalgia pain and nausea.

Horrible experience! This is just a glorified walking clinic! Does not have an OR! Receptionists were really rude and unorganized. We were sent home without our discharge papers and without cratches because they run out of them (???) just got the bill and we were charged $ 1300 for a 5 minute talk with a nurse… Outrageous

I could not speak higher for the Swedish ER Mill Creek Campus. Everyone we dealt with was helpful, friendly & knowledgeable. We took my son in for stitches on a Monday night and virtually no wait time. The nurses were kind & praised our son for his bravery. When he busted a stitch later in the week, I called the ER back to see if we needed to come back in. The dr. I talked to calmed my nerves & answered all my questions. We will definitely be using this ER again for future emergencies.

Terrible, terrible stand-​alone emergency room. I will not go back or recommend it to anyone. From beginning to end I received snide remarks and bad customer service and felt that I was not taken seriously at all. If you need an ER, go elsewhere!

We (unfortunately) visited the Swedish ER in Mill Creek for our third time yesterday, after my youngest son fell out of a tree in our backyard and his neck was in excuciating pain. We were taken back within SECONDS of arrival like our other visits– and were surrounded by no less than three staff members at all times. He was placed in a C-​collar within seconds, was taken back for a CT scan within ten mins of our arrival, with the CT being reviewed and results given within 30 minutes of having them completed. On the way out the door, my son was given a Beanie Baby frog for being a tough patient. We have never received less than STELLAR care and service at this facility– and while the costs may be higher, my time is worth $$$. What took 50 minutes at Swedish would have taken 4 – 5 HOURS minimum at Prov Everett. Highly recommend.

I went to this facility, was seen extremely quickly and by a medical doctor. Having been to other emergency rooms over the years I found this facility to have by far the quickest access to care of any. I was very pleased and do not find the one star critical review by another reviewer to have any credibility whatsoever.

I took my 4 day old daughter in for what I thought was an inner ear infection. Everyone there was very friendly and prompt. I found out it wasn’t an ear infection. And its more than likely completely normal crying… Imagine a New Mom assuming the worst. But we went in to a room right when we walked in… No waiting room bs. I would definitely take my infant back again.

Swedish Hospital ER in Mill Creek was top notch today. They went after an issue my son had in an efficient and professional manner. From the admissions desk, to the nursing staff, to the Doctor –all were excellent.
The facility is high end. I worked on the new Swedish Hospital building in Seattle and this has the same high end infrastructure.