Jake’s Wayback Burgers

Being greeted by a soul-​less monotone toad of a cashier It took 15 minutes for my sister and I to get us 2 junior milkshakes and a side order of fries. I watched them serve 3 people who came after, their food before us. Once they finally arrived neither cup was full of milkshake (they are apx 8 ounce cups) and the fries were floppy and undercooked.

This place is good staff is very nice. Food is good and price is very reasonable and affordable I recommend to my family and friends

The chili cheese fries are so good. I was staying next door for about a month for business and ate here a lot. The burgers were pretty good as well as the hot dogs. The season fries are also really good. Top marks for the chocolate shakes. The management and staff were always very friendly and helpful to me.

Burgers are to greasy for me (I do have a sensitive stomach). But still the best black and white milkshake I have ever had. And I travled quite a bit in the navy. The staff was very friendly asked if I had any questions about the menu. Then when I got my takeout they had already put ketchup in the bag, love it.

An ok place. Was really glad I finally got the chance to check this place out. Flavorful burger but I don’t like how you don’t have the option of how you would like it cooked. It’s similar in nature to a Five Guys, or Cheeburger Cheeburger but offers nothing more to challenge the aformentioned. Not a fan of the bun. It is a soft bun, and with all the grease from the burger, it just becomes a sloppy mess by your second, or third bite. You need to either grill the interior part of the bun, or toast the interior of the bun to prevent this from becoming a sponge of liquid, and getting destroyed. Sauces were ok. Adding a combo meal of rings and a beverage for an extra $ 4 wasn’t really worth it. There about 7 onion rings included in the order. All in all, not bad but for the price, it’s not really making me running to get back anytime soon.

I’ve been here a few times, and this review is a culmination of those visits. I don’t know if they have changed owners, but for the last year, their customer service has been horrible. There have been times that you stand at the counter for a while as all the employees work on someone else’s order, and times when they see you standing there, but they’re intent on doing other tasks but take your order. Twice they forgot to put a part of your order in your bag, and you discover it after you’ve left, you go back and the employees are not the least bit apologetic. The food tastes great, but the constant disappointing lack of caring about their customers makes me not want to go back again.

I won’t fib. The fries were decent, but the atmosphere was ridiculous. The cashier stared at me when I was ordering like she had no clue she even worked there. The person I assumed was the manager was barking orders over me, and at one point a gentleman (who had to be an employee) sauntered in, in what could only described as pajamas, and made himself something to eat behind the counter. There was also an employee there who was being elbowed in passing by the more boisterous employees, and I truly and honestly thought she was going to cry. Also, while I was there, some complaints were being made about the beverages.

I am normally not one to show at closing, but for a burger, 15 minutes before closing should be alright. Showed up… Closed, lights on, employees ignoring my existence, locked up, cleaning going on. Reading some of the reviews, I should have known better. Most certainly won’t be wasting my time in the future.

Went back for a second try tonight. It was very busy, but we still got our food promptly. The employees were very nice and accommodating, but they didn’t know how to take the 15% off our bill from the Unilocal coupon. They only gave us 10%.

The food is all right. Nothing special, and I would have given this place a higher rating if it weren’t for the terrible customer service I just received.
This is probably my 3^rd or 4^th time getting food from here. There’s a Unilocal check-​in offer for 15% off. I have definitely used it every time I’ve come. So imagine the frustration when the girl says «I can’t do that. We only have 10% or 20%.» I explain that it has been done before. The other guy was trying to help me out and wanted to calculate 15% off on his phone, then just deduct appropriately. (Points to him.) The girl refused, and said to just hurry up because she wants to go home. (They’re about to close because it’s a snow day.) UGH. She ended up giving me 10% off. Shouldn’t it be that the customer should be in favor, so I should’ve gotten 20% off instead? Not that a few cents matter, but it’s really the principle of it all. TERRIBLE.
I wish I had gotten her name, so I could file a real complaint to their manager. I hate to give a low rating due to ONE person, but it has to be done because really, it trickles up. If you have a 15% check-​in offer, train your employees how to perform the function!
OH, I also forgot to mention how RUDE she was on the phone with me when I called in my order. Couldn’t get my name right. (It’s just ACE. How hard is that?!) And when I asked her to repeat what comes on the burgers, she got frustrated and snapped back with attitude. If I had another option walking distance for lunch, I would’ve hung up right then and there. UGH.

Good burger, attitude of cashier not so good (in fact, pretty miserable). So, I doubt I’ll be back — not worth the aggrevation.

I’ve eaten at several Jake’s in the past and love the food! Juicy flavorful burgers, great onion rings, and cheese fries! Fresh veggies on the burgers too! The staff here was very pleasant. I would recommend better signage, as you can only enter on Gordon Rd, and if you’re driving on Rte 100, it’s a bit difficult to see a way in. If I’m in the Exton area again, I would mos def go back!

Actually a pretty good burger. The chicken on the caesar salad was moist and fresh. Fries OK and ESPN on TV. No reason to make a special trip, but if you are hungry and its close by certainly worth a stop.

Service was meh. Fries tasted a bit funny … but the burger was decent … Five Guys-​esque.
Not feeling like this is 4+ stars … but it’s a nice neighborhood burger joint.

Well, i see all the positive reviews but i guess thats why they make chocolate and vanilla. Went here on a wim based on a recommendation. I do like a good burger.
Pathetic burgers a notch above McDonalds. Wait not as good as burger king. And Way more expensive.
Jake’s needs to go way back to the drawing board.
they would not make the burger list…

My daughter and I stopped for lunch last week, been to Starbucks next door many times so figured what the heck. What a great decision! I had the bacon double burger. Knew all the health warnings of red meat, fries etc, blah blah. One of the best burgers I’ve had In a long time! Fresh made and the manager/​owner was very helpful. Even stopped by the table to ask if everything was OK. we’ll definitely be back, can’t wait.

Extremely appetizing! Burger w/​bacon was extraordinary and the Irish nachos were amazing. Hope a franchise is open close to home, this would be great take-​out.

I’m a fan. I tend to stop here when I’m in the area after finding it next to our hotel on one trip. I really like the burgers here. Service was OK too. Nothing to rave about, just solid.

My family and I love Jake’s in Exton. My 3yo said it’s his favorite restaurant, and he pretends to make Wayback burgers in his toy kitchen at home. My 2 kids would rather eat there than McD’s. That’s huge.
Burgers are delish and the topping choices are extensive, most all are included. Their onion rings rock. Fries are pretty good, too. I find the portions to be ample for the price.
BIG plus for my family, kids eat for free on Mondays and Tuesdays. Completely free… how can you beat that? A few weeks ago I took my kids there and I spent $ 7 for the 3 of us to have a quick-​but-​not-​fast-​food dinner.
Service has been good the number of times we’ve been there.

I visited this location again and decided to try the Turkey burger…
Man, was that great. I think I enjoyed it more than the Jake burger.