Wyndham Garden Exton Valley Forge

For the price this place is great. Clean beds, hot showers, fitness center, lounge for a drink, restaurant with breakfast and dinner, and close to the turnpike for commute. It’s a little out of thee way if you don’t rent a car but other than that it was a great 4 night stay.

Okay where do I start? Should I start with the manager Anthony threatening to call the police after I asked for a shuttle, with the heavily stained carpets and curtains, the non working electrical outlets or the dingy bedding? All seem like good places to start but I’ll start with check in.
I was checked in by a woman whose name I can’t recall now, after a driver picked me up by shuttle from the train station. She directed me to my room and once I inspected it and saw that it wasn’t all that clean I called and asked the woman if I could get a different room and she obliged. I went to the second room and immediately wished I would have stayed in the first room. The carpets were dirty and so were the curtains and there were hairs on one of the beds. But I didn’t want to be a pain in the neck so I let it be and just decided I’d stay in the room since it was only a night.
I then called down to the front desk a couple hours later to ask for a shuttle. The driver picked me up and I told him I’d need a ride back in the evening and he came and got me at an agreed time. When I got back I decided I really couldn’t sleep in the second room because it was too dirty. The woman who checked me in had already gone home so I didn’t feel bad about asking the other woman on duty to put me in another room and she did with no problem. Was the third room better? Well there weren’t any hairs on the beds so that was a marked improvement.
The next morning I go to check out and I take the manager Anthony my keys. I asked him for a shuttle to the train and he told me that there wasn’t a shuttle and that it’s only for corporate clients. I was never told that I had 3 trips on the shuttle the night before so that didn’t square with me. He was very dismissive of me and I asked how I was supposed to get to the train and he just said he didn’t know. I stood there mouth agape and just shocked because I could not understand the level of disrespect he was giving me.
I let him know that I had 3 trips the day before and if he could direct me to where I can find the information that the shuttles were for corporate clients only and he said it was on their website. It is not. He just lied. He told me verbatim «Can you just leave? Get of here!» I wish this was on camera and if it was because it was in the lobby, then I’d show it to the owner. I told him no and that I didn’t work for him and asked him why he thinks he has the right to talk to me that way. And then I told him that it was «bullshit» that I couldn’t get a shuttle and he then said he was going to call the police. The police. He said I was using abusive language. I said «bullshit» once because I was rightfully frustrated. I don’t know why he thought it would be remotely appropriate to try and call the police but he did.
I told him he should call because what would he say I was doing? He didn’t call because I think he realized that was an insane thing to do. I’m glad for him that he did the math on that. He did call someone in engineering to come up I guess to strong arm me out which also would have been a bad move that would certainly have gotten them sued, fired, or imprisoned. At that point, I was still standing there talking to this insane person who turns out to be a manager because I sincerely thought there was check out paper work to sign.
The guy comes and Anthony says what he says and I tell the guy I needed a shuttle and he asked did a shuttle bring me in, and I said yes, and he said well then a shuttle is taking you back and he drove me to the train in the shuttle. How simple. Oh and to add more insult to the situation, Anthony goes to the back room where his co-​worker was and starts bad mouthing me to that person. I’ve had bad customer service experiences before, but that has been the worst I can recall. I felt so disrespected and dehumanized.
I’m not sure what Anthony’s problem is or was but he is not the representative Wyndham should have. I ended up calling corporate and later that day a representative of the owner called to apologize and offered me a free night. I will not be taking them up on this offer. I really just wanted an apology from Anthony and a refund for my night’s stay. I didn’t get either. Well… a week later I got the apology after I called the hotel for the owner and got voicemail. I told the owner I was waiting to hear back from Anthony and I hadn’t. Then about 10 minutes later Anthony called and gave me an insincere apology that didn’t even address why he was wrong. He even attempted to shift blame onto me. That is not an apology. My only advice to anyone reading this is to spend a little extra money and stay in a cleanlier place where you will be treated with respect and dignity.

Does this place even have a manager? If so, where is he/​she hiding?
To be fair, I had never stayed at a Wyndham hotel before, so if all of them are this mediocre, perhaps I should have known better. And thank God I payed a Priceline rate, and not the posted rate on their site, or I would be livid.
The room, itself, is OK. It definitely shows wear and tear, but the room is fine. Our bathroom, however, could use some work. The sink drains incredibly slowly and there is no fan, so if you take a shower, it’s going to stay full of humidity for a bit. The sink draining so slowly is a real annoyance, though.
I ordered room service twice, and then realized I’d be better off not ordering it again. The first time, my hash-​browns (or whatever that was) were cold and bland. Also they failed to take the necessary deposit when I checked in, so right after they gave me my breakfast, they called me FOUR TIMES to make sure I was going to pay for the 11.00 room service omelette. I had booked a week here, and it was a Monday… maybe they could have waited at least 30 minutes to eat my lukewarm breakfast before interrupting FOUR TIMES to ensure receipt of their $ 11.00?
The omelette was a tad under-​cooked for my liking. I ordered a second time, and I ordered a can of Diet Coke and a cup of coffee — they brought a watered down fountain Diet Coke and a pot of coffee. Close, but no cigar. The omelette this time was good, but the potatoes still tasted cold and ick. They probably just grabbed the potatoes from their buffet. Also, the man who delivered my room service was strange. He seemed in a hurry and irritable. I smiled at him and said, «Have a nice day, thank you so much» and he just grumbled, «yep» before hurriedly walking off. We all have bad days… but it seemed a bit on the impolite side.
Speaking of buffet, there is no complimentary breakfast here. You’d have to pay if you want the breakfast buffet downstairs — not sure of the rates, as I’m no longer interested in eating anything from this hotel.
They do pretend to offer complimentary coffee — ok, sometimes they follow through. Today when my husband went for coffee, there were no coffee lids. Mind you, there is literally ONE dispenser of free coffee on the tiniest table ever in the lobby, so it shouldn’t be that hard to either a.) keep the ONE cannister of free coffee for all your guests full and the table stocked or b.), get another cannister of coffee and a larger table so your guests aren’t elbowing each other as they try to get coffee in the morning, literally balancing their briefcases on the trash can (ugh!).
So anyway, when my husband went to get coffee, there were no lids. No big deal. I went, told the front desk staff, and she gave me four lids and told me they would put more out. After dropping him off at work and returning to the hotel lobby, 30 minutes later, the lids still hadn’t been restocked, and now there was no coffee left. The front desk staff asked me what was wrong and I said, «There’s no coffee» so a gentleman working in the lobby (not behind the front desk) went to go give me a single cup of coffee from the back and I could hear him scream, «There’s no coffee out there!» to somebody. Great.
Then he handed me the coffee, and started chatting with the front desk staff. No one seemed in a hurry to restock the coffee or supplies for the other guests. Nice.
I wouldn’t stay here again. Honestly, I’ll go out of my way after this experience to avoid Wyndham hotels — they’ve successfully convinced me to stay away from this brand.

Awesome hotel. Huge swimming pool, friendly guests and staff, great location, can’t beat the price. Would recommend to anyone trying to have a fun weekend getaway at a bargain without staying in a dump. Four stars and shout out to the drunken lady at the pool with her five minute comedy roast of her husband– made the trip!

If you’re looking for a 5 star hotel, go pay $ 700 a night for the four seasons
If you don’t need glitz and glamour, and just need a place to rest your head for a night or two, this is a good place. There’s even a Starbucks next door to get your morning fix.

We had double bed room for our stay. Very clean, sheets and pillows were top class. They also have swimming pool but unfortunately during our stay it was closed. They also have vending machines and also Ice makers outside in the lobby. For breakfast they have only coffee — not much selection even in the coffee and nothing else. if you want to eat they have in-​house café for paid food.
Enough parking and secure location.

I will never, ever again stay at a Wyndham Garden hotel. The room itself was not so bad, although the actual rate for it was much higher than what they posted online. My main issue is that they have a sign posted at the front desk that says you will be charged the fee for your room plus 15% if you use a card in case of damages. I was okay with that. Unfortunately, that’s not their actual policy. They automatically take out an additional $ 50 and only refund it to you a week or two later. When my husband called about this, the person working at the front desk confirmed what the sign said. He was then told to speak to accounting. The man working in accounting called my husband a liar, claiming they always take a standard $ 50 out and that that has always been their policy. My husband then called the next day and once again confirmed with another person working at the front desk that the sign did indeed say 15%. When asked when the money would be refunded, the front desk worker claimed we needed to call the bank to have the funds released. Of course, our bank informed us that was an outright lie and that there was NOTHING they could do. If I had known they were going to hold an additional $ 50 from us, we would’ve opted to stay at a slightly more expensive hotel. I think they rely on the fact that when people are travelling, they don’t have as much time to raise a stink about messed up policies. I am severely disappointed by this «business» (more of a racket than a business).

I didn’t know that this was going to be our hotel until after I booked (via another website). I expected the worst. This ended up being a pleasant stay. The room was clean (and so was the bathroom). Unfortunately, I immediately had to request a change of bed sheets, as there was an unidentified stain on the one on our bed. Very gross. There were also blonde hairs on one of the pillowcases, so I requested another. This hotel must be tight on housekeeping. There was an attendant by the name of Daoud who was able to assist us. He was very, very friendly. His shift was over, yet he still went downstairs and brought us clean linens, tea and water (as the young man at the front desk was of no help). I got a great deal on the nightly rate, so it was worth it.

I was VVERRYY hesitant to come here. I thought it would be gross.
It’s not. The room was very clean. I’m a weirdo, so I clean everything in the bathroom before I use it anyway. None of my wipes came back dirty. there was a LITTLE scuzz on the sink, behind the fixtures, otherwise spotless.
The bed was clean and reasonably comfortable.
The lamp had a BURNT broken bulb in it. The engineer indicate that this is not the first one. I got a bit scared and asked him to check the smoke detector because I don’t want to tragically die in a fire. It was NOT working! Someone had disconnected it. The hotel had no idea. but I’m thinking that this happens frequently, so I’ll be checking from now on.
The dresser was sufficient, the decorations are enjoyable… The ceiling «tiles» were interesting to count.(254 if you’re wondering).
My linens were clean. The place is just pretty nice.
There’s a dinner across the
seemed a bit skeevy, but I was drunk enough that I went for it. I ordered some chicken and got soup… It was the BEST clean chowder I’ve ever had. Yuummm. The chicken wad just ok. macncheese was pretty good.
I’ve got no beef with this place.

Not as bad as it could have been but not great either.
I attended a conference here — ate the «banquet food» (Meh) in cramped dining rooms (The room downstairs claims to seat 150 and that is too tight.) with disinterested servers who could not wait to finish their shifts and get the heck out.
«Grab & Go» breakfast was a joke. Awful 100% pre-​packaged foods.
Room seemed OK but now I am paranoid about bedbugs. Surprisingly, bathroom (in hotel room) looked as though it had been renovated. Public restroom was a high trafic area and needed re-​stocking moreoften than it got.
Will let you know.

I came here for what will be a long term contract on a weekly basis for work. The lobby is gorgeous and there is a bar/​lounge inside called Arthur’s, which rates a whopping 2.5 stars on here. Most restaurants within a hotel usually suck anyway. Tonight’s (Monday) special was 15 cent wings. The front staff is very courteous and welcoming. Upon arrival to my room is where it took a turn for the worse. Just to let everyone know… the wiFi here absolutely sucks. It’s slower than ever using either of the hotels connections. I found 2 long woman’s hairs on my «clean» towels. And one of them had a huge stain that appears to be someone wiped their ass with it. No microwave or fridge, or USB connections in the room. I try to turn on the tv with the remote… and it doesn’t work. So I hit the power button on the tv and manually selected the channel I wanted to watch (MNF on ESPN) and kindly tell the front desk clerk at the time about the remote not working. He apologized and asked me to come down so I could get another remote. So I did, came back up to the third floor after riding the pretty old and outdated elevator (trust me and take the very dainty dim lit stairwell instead that looks like you’d find a bum smoking crack in it). And yet, the remote exchanged doesn’t work as well. Access to the hotel’s parking lot is kind of awkward as well.
All in all, somewhat soft comfy beds, good customer service, sub-​par restaurant in hotel, an my complaints. I will only be staying here for one week. I’m going back to the Comfort Inn and Suites up the street.
Bryan

Where to begin?!
My boyfriend and I stayed at the hotel 3 nights for a family wedding last weekend. We pulled up and the outside of the hotel as well as the lobby were very well maintained. We walked into our room which had a bit of a musty odor and a sprinkling of a crunchy dorito like substance on the sheets. Immediately we noticed the bathroom fixtures were rusting off the wall… wasn’t this place renovated recently?
The first night we slept fine but were looking forward to housekeeping cleansing the room and hopefully it would get a little better. I went to the gym in the morning which was in the basement, ok my biggest qualm was there was no sanitizing spray to wipe down the equipment. The indoor pool which was along the way appeared to have an algae like substance along the bottom. Around noon my boyfriend was napping on top of the sheets in his undies. He was awoken by the sound of stirring in the room, and it was the cleaning lady!!! Who cleans a room while someone is snoozing on top of the sheets in their undies! He said «HELLO?», she replied with «HOLA» and went right back to her business. Not sure what business she was doing since the room wasn’t very clean… Embarrassed my boyfriend threw on some pants and retreated to his brothers room.
Needless to say letting her finish didn’t do much for the cleanliness of the room. When showering I noticed when the mirror fogged RUM was written across the mirror. I wonder how many guests ago did bloody mary visit? The hair dryer had a melted cord and there was 12 year old scum on the floor which looked great when wiped with one of their towels (see photos).
The housekeeping staff at this place can use a schooling with Mr. Clean. I have stayed in cleaner hostels than this place!!!
Other highlights during the stay include the lady Aunt Pat who I met in the bathroom and told me she lived there. Also is their night security real? I was approached by a guy in a «SECURITY» shirt with a blinded out dog the bounty hunter style badge.
We did reach out to Wyndham after the stay and the manager Chris offered us a paltry $ 50 discount on our stay. We replied showing him the photos of the room and also offering the story of the peeping cleaning lady. He never bothered to reply… maybe he is scrubbing the scum off the bathroom floor?
Safe to say we won’t be back next time we are in town!

I got married on Labor Day weekend at Meredith Manor — up route 100 from this hotel. I chose to stay and have my guests stay at the Wyndham due to the affordable prices and the availability to block a large amount of rooms for that weekend since my entire family, including myself and my groom were traveling from out of state to attend. Lisa and Robin were who I worked with, and both were responsive and helpful during the planning stages. However, the deal was that when you reached your 25 blocked rooms, we would get our room for free. We also booked the ONLY two suites in the hotel — which cost more than the normal room. When meeting with Lisa and Robin closer to the wedding, we realize that we have over 60 rooms blocked for up to 3 nights! They only wanted to give us 1 regular room for free for 1 night. That was the first argument. That same day we met with them, they let us know that there was a breakfast now included with the stay, and I asked if there would be eggs (the only thing I eat for breakfast) and they said yes.
The weekend of the wedding we arrive and everything was all set, however, we see the breakfast, and there were no hot items — only coffee and a packaged pastry of some sort. So my mother spoke to them and made an agreement that she would pay the $ 9.95 per person the morning after the wedding for any guests that wanted hot breakfast in their restaurant before heading home on a long trip. Guests got vouchers upon checking in and would be collected that Monday morning. (Never once did anyone let my mother know that the restaurant WAS NOT OPEN on the Monday of Labor Day!!! I will get back to this). Friday evening we had a large dinner in the restaurant, food was give or take depending on what you had, but we had over 10 people, just to give you an idea of how much money we put into this hotel.
Saturday-​everyone was hanging out on the beautiful day by the pool socializing and having a great time, kids swimming, adults drinking, etc. That evening we had multiple instances where the bartenders were extremely rude to myself, my mother, and our guests. One example: My aunt purchased a vodka tonic from the bar. She realized there was a chip in the glass, so my mother took it to the bar to get a new one. The bartender yelled at her, refused to fix another drink. The restaurant manager actually over heard him yell and her and later in the weekend apologized to my mother, saying he «took care of it.»
Sunday evening — After my wedding, we were holding a cash bar after party for our guests with pizza — which we had to pay for the room and bartenders and pizza (approx. $ 400). The same rude bartender was there — he screamed at my 10 year old nephew, who was getting a slice of pizza, telling him he wasn’t allowed in there, making him cry, and continued to be rude to my guests. After party maybe started at 11:30ish and the bar’s last call was at 1:30am. They then proceeded to tell my mother that they made over $ 3000 from my guests in that hour. Why you ask? Because they were charging $ 10 per drink. 6 shots cost a friend $ 96!
Monday morning — they let us know they will be opening the restaurant for us from 9−11am. We had 88 guests use their vouchers. Another $ 2000. On top of that, I get an email on my honeymoon from Robin stating that they charged my groom’s credit card $ 200 gratuity for the servers — BUT THERE WERE NO SERVERS! IT WAS A BUFFET!
Bottom line — for the amount of money that you save on the rooms for the guests you end up paying elsewhere, wherever they can get you. I get it, it is a business, in it to make money, I know. But then treat people with respect, and be up front about EVERYTHING.

While working in the Exton area for three weeks, I stayed at the Wyndam after landing a significantly discounted rate at an online bidding site. At the discounted rate, the Wyndam was a stellar value. I’d say it is the best value in a hotel I’ve ever scored while working out of town.
The hotel is almost finished renovations, so there are some rough edges. My room looked modern and felt comfortable, though the furniture is worn in places. My biggest complaint is the outdated A/​C unit, which was not able to cool/​heat the room to room temperature. The room felt either really hot or really cold unless the temperature felt nice outside. As well, the «low» fan speed was anything but low. Essentially the unit offered two high speeds.
The mattress comfort was acceptable but just average. I appreciated the free wi-​fi, but it was slow and requires users to re-​sign in every couple hours, which can be annoying.
The bathroom looked just ok and is next up on the renovation to-​do list from what I understand. The lighting fixtures are a bit rusted, the shower caulking is sloppy, and the door edges are beat up. The floor and vanity are just fine though.
The hotel has a nice restaurant and bar that serves a good selection of draft beer. On certain nights of the week, they offer meal specials and live music.
The lobby is pretty, the hotel offers free morning coffee, the indoor pool is decent, the laundry facilities include two sets of older-​model washer and dryer machines, and the workout facility is small but adequate. Unfortunately, the breakfast is not included in the hotel rate. It is a good breakfast and is worth the $ 10, though. The free USA Today copies and late-​night cookies are nice treats.
The hotel offers a shuttle that will drive guests anywhere within five miles of the hotel, which saved me the cost of having to rent a car. There are a few restaurants and coffee shops within walking distance. Within driving distance is a large shopping mall.
The staff members were fantastic, from the front desk to the shuttle drivers and restaurant folks. Interacting with these folks for three weeks was a blessing.
I’m sure the Wyndam will polish up the rough edges as they progress toward final renovations. Regardless, I’ll stay there during my next visit, especially if I can land the discounted rate.

We attended a wedding here and had a wonderful time. The room was nice and the bed was really comfortable with great pillows. Our room was clean — the pool is beautiful — the wedding was awesome. All in all a great stay.

I had my wedding here in 2008. Everyone was great and the wedding was wonderful! On Fridays they have all you can eat prime rib and pasta bar. The prime rib can be hit or miss, but the pasta is made right in the dining room with whatever ingredients you want. We make reservations, but the dining room isn’t usually full.

I only stayed there for one night, but I was impressed. For the price, you get a room with a contemporary feel and is very clean as well. Plus, they accept cash without any annoying deposit like some places (ahem…Clarion). For a quick one night stay, The Inn at Chester Springs can’t be beat.

I am a business traveler that has experienced plenty of hotel variety to provide the rating I’ve submitted.
Upon check-​in everything seemed great; everything was clean, the bar was nice looking, and the staff was nice.
THEN.
I stepped into my room and hear a yapping dog next door to me and thought «OH NO… I’m out of here». I went back to the front desk and notified the worker about the dog and he offered me another room. I gladly accepted the offer and started my way to the next room.
When I walked into the room, it was at least 95 degrees in the room. It was obvious someone left the heater on in the room. Fine… so I’ll turn it off and I’m good. Then I climbed in bed and it was as though I was sleeping on the floor. THE MOST FIRM MATTRESS I’VE EVER SLEPT ON. And to boot… The pillows were AS HARD!
At this point, I’d been awake for well over 24 hours and I wanted to sleep but just couldn’t get comfortable because of the beds.
I will not be returning to the hotel; for the price, I could have stayed at a place which was much more comfortable.

The bar has karaōke on Thursdays!!! Otherwise, I don’t know much about the place… sorry.