Enchanted Bridal Shoppe

Through my experience I find it really hard to believe that some of these 5 star reviews are real and from the sounds of it, reviews that are honest have been deleted from the page so I would not be shocked if mine gets deleted as well.
To start, unfortunately my mom really is «always right.» When we first stepped into Enchanted last December she told me to not get a dress here because of the lack of customer service. No one helped me pull dresses or even help me try them on, no advice, nothing. Every other store we went to in the area treated my mom and I like we were wedding dress shopping. Super helpful, pulled dresses for me, offered a drink, etc. all of the little things that make wedding dress shopping less stressful and even fun and memorable. This place was like walking into a cold dungeon where we had to figure everything out ourselves as if this is something we do every day and don’t need any help. Sadly for me the dress I ended up wanting the most was at this place in the general area.
I bought the dress in December 2015 for my upcoming wedding this August. PLENTY of time for them to get this dress to me without any issues. They originally told me that I would have it at the end of April and at the latest the first week of May. The end of April came and went and so did the first week of May. I emailed twice and called with no reply until over a week later. It is still mind boggling to me that they thought that the delivery date would come and go and they thought they wouldn’t even have to contact me to tell me??? Business 101: contact the customer and let them know what’s going on. This is not a Burger King. If a WEDDING DRESS is coming late, YOU as the vendor need to contact the bride instantly and assume she is waiting to hear what the status of her dress is. I shouldn’t be the person hunting you down hoping that I get a phone call.
From there it was just never ending misery for about 2 months. Instead of proactively communicating with me about my dress status I would have to call them and beg for answers. When I called there was always some excuse on why it’s not coming on the previously given deadline (and there were many) and I was spoken to as if I was a nuisance and they had more important things going on. It felt like now that they had my payment they knew it really didn’t matter what was going on because they already had my money. No apology for the dress being late and to top it off the sales manager at one point told me that it wasn’t «their problem that the dress was late and it was the designer’s fault.» Last time I checked, when you are selling dresses and marking them up to make commission off of them, it is your «problem» and your fault. You should be in communication with the designer from the get go and with the bride to make sure things are running smoothly.
I told them that because the months long insanity of «it’s coming next week» but never actually coming that they better ship it to me at no cost to me overnight to compensate for the weeks of misery and stress of wondering if the dress will ever come… let alone on time. They first said ok but when it came down to it I got a voicemail from the sales manager asking me to make final payment and pay for shipping. When I pressed them on why they are now suddenly expecting me to pay for shipping they caved but said they won’t pay for overnight shipping.
This was followed by even more incompetency when the dress finally arrived from the designer to UPS. The owner was told to get it shipped asap to me but for whatever reason that was too much to comprehend and she thought that meant the following week. Why anyone would think a bride waiting on her two months overdue dress would want it sitting at a UPS facility any longer than a few hours is beyond me, but then again I know at least the basics of customer service. When I pressed the sales manger to get someone to authorize the dress shipment to me she said no one is «authorized» to ship packages to customers other than the owner and she was «out of town.» Again, business 101: Don’t have ONE authorized person for an entire company servicing clients on a regular basis. What if that authorized person is out of town for a month? What if they get hit by a bus? More than one person should be «authorized» so clients can receive the service they deserve at all times. That’s basic common sense.
After a two month long saga, I finally have the dress. However at this point, looking at it gives me a bad taste in my mouth and just gives me anxiety having to think about Enchanted Bridal and the way I was treated by them. I really wish I went to one of the other shops in the area that clearly know how to treat brides during this special time in their lives. I definitely don’t wish this experience on my worst enemy and at least I know that none of my soon to be married family or friends will be stepping foot in here.

WORD TO THE WISE… DO NOT ORDER FROM ENCHANTED BRIDAL AND READ THEIR Unilocal REVIEWS.
I got engaged mid March and ordered my dress the following weekend and my wedding date is July 9^th… I was told by the shop that if I paid a rush fee of $ 125 I would get my Casablanca dress by the first week of June guaranteed and my seamstress said that would be plenty of time for her to do my alterations.
I had an extremely pleasant shopping experience with them and left feeling very excited about my dress and so happy that I could get it in time.
But then the first week of June rolls around and I haven’t heard anything… so I call the shop and they tell me it won’t ship until the the 10^th (which by the way is not what I paid a rush fee for). So now it’s the 21^st and I can’t get a single call back from the shop. I’ve tried calling the dress designer and they are not allowed to talk to me because I’m not a retailer, so they’ve called the shop and tried to get them to call me as well and I’ve still not heard a word about my dress, if its shipped, where it is or if the dress even exists at this point. I’m 18 days out from my wedding and I have no dress and my seamstress is telling me she may not have time to fit me in anymore or if she would even have time to get my alterations done in time regardless. I feel cheated and lied to. And I should have read the Unilocal reviews before I came to Enchanted because mine is not the first review like this they have received.
MAKE SURE you do your research before you order from Enchanted Bridal in Fair Oaks. I’m leaving a 2 star review because I did have a nice shopping experience with Enchanted, but that is the only nice thing I have experienced with their shop so far.

I want to start off by saying I absolutely loved my dress. It was so beautiful. Every person I interacted with at Enchanted was also sooo nice and professional. They have great employees!
However I am only giving 3 stars because my dress came into the store 3 weeks before my wedding…(before alterations, this was the original shipment). I ordered it 5 months before my wedding and was told it would be in in 6 weeks. I called at about the 8 week mark, and then the 3 month mark, and then a month before my wedding. Each time I was told that it was being processed for shipping and would arrive soon.
Now, I don’t know if this is necessarily Enchanted’s fault, or Maggie Sotterro’s (the designer of my dress). I was told that the shop was getting Maggie Sotterro dresses really late, but I was told this a month before my wedding. So again, may not be Enchanted’s fault. However, I was never contacted when it was late, didn’t ship, etc. I was always the one calling and contacting them about my late dress. It put a lot of unnecessary stress and panic on me, as my wedding was 30 days away and my dress hadn’t even arrived yet, and it still needed to be altered. All in all, it did come in and my seamstress was quick and did an amazing job. (I highly recommend Sylvia at Keepsake’s Bridal Alterations).
With all this being said, again I don’t know whose fault it is, but if you are looking to get a Maggie Sotterro dress from Enchanted, I would advise one to say an earlier wedding date than the actual day. Your dress may come in just in the knock of time. I will again reiterate how great everyone working there is, and how beautiful the dress is!

This place has very beautiful dresses. I saw every style that you can possible think of in this little shop. Very nice and helpful staff. I would recommend this place to all of my friends that are looking to buy a wedding dress.
I purchased my wedding dress from her yesterday!

I wish I could give more stars to Enchanted Bridal, but the experience I had TWO days before my wedding pushed me over the edge. The buying experience was just fine, but once it came time for my dress to arrive, it went downhill. I ordered my dress June 5, 2015 & was told it should be complete in December. The communication about my dress was non-​existent from there. I only got updates because I called multiple times to check in. I felt as if I was annoying each time, but the updates were never correct! First call, it’d ship in a couple weeks…3 weeks later, it hasn’t shipped, we’ll call back with an update. A few days later: it’s finally shipped! This is Feb now, by the way.
I go to pick up my dress & it’s really big. I’m annoyed that I went 2 sizes up as recommended, but oh well, alterations will fix that. I make my alterations appointment with Sylvia & she was great both appointments. 10 days before my wedding I go for the final fitting, planning to take the dress home that day. It doesn’t appear pressed & the EB employee says «Well did you make an appt with us to have it pressed?» No greeting or compliment about the dress, just asking whether we’d made an appointment. And no we hadn’t, because we hadn’t been told that was necessary (communication problems again). Well, there was a weird little bubble on the back, so we couldn’t take it with us anyway. Sylvia said she’ll have it done the Wed before my wedding & then Enchanted can press it the Thursday before & we’ll pick it up Fri. This made my Mom & I nervous, but Jennifer assured us she would get it from Sylvia Wed and it’d all be perfect timing.
On Thur, 2 days before my wedding, I get a call from Sylvia. She explains that the day before, she called Jennifer & the shop for an hour trying to arrange the drop off as they planned & no one picked up (the shop is appointment only on Wed, but Jennifer had told Sylvia to call her cell & she’d meet her in the shop within 15 minutes for the drop off). So, she couldn’t drop off my dress & it was supposed to be getting pressed that day! So, Sylvia says she’d press it for me, but we need to pick it up from her in Rancho Cordova & not from Enchanted. I’m stressing out over pulling everything together for the big day & then this comes up. Of course Sylvia was taking care of everything & for that we were grateful, however again Enchanted did not call to inform me of this. My mom calls to get an explanation & there isn’t one. No reasoning for why the drop off didn’t occur as planned, no apology for the last minute change of plans & just the excuse that «their fairy godmother Sylvia was taking care of it!»
Cute, that they stayed with the Cinderella theme & called her a fairy godmother, but poor customer service. The customer is always right & there should have been a sincere apology made about the mix up & an offer to make it as easy as possible for us to get the dress.

I absolutely loved the experience at EB. This was probably the 4^th or 5^th Bridal shop I visited in my hunt for the perfect dress. I brought my mom, sister and best friend with me. The ladies treated us so well. I choose to visit EB because they had Maggie Sotero dresses. One in particular I completely fell in love with before making my appointment. Naturally as soon as I came in, I walked straight for the dress. Meanwhile my entourage walked around and chose a few dresses they deemed to the «the dress» lol. My only request was no ball gowns. I tried on a few my mom and best friend pick out. They were all nice. I finally got to try on my special Maggie dress and loved it. It was a beautiful silk A-​line strapless dress with a modest train. Everyone said they liked it. My sister said the dress I had chosen was very beautiful. But she wanted me to try on one more. She was convinced the dress she had chosen was the «one». I went back to the dressing room to find this stunning dress with a full skirt, jewels bodice and dramatic train… completely the opposite of what I choose for myself. The minute I walked out everyone including myself and the staff cried. Obviously my sister knows me better that I do haha. Anyway, to conclude my sappy story the staff gave me a cookie haha, Loved Enchanted Bridal. They made this whole experience a breeze.

Great place to get your wedding dress. Wonderful selection. While I had my heart set on a Maggie Sottoro, I fell in love with a David Tutera instead! Super quality. Great staff. This is where you go when you want your dream dress. Alteration lady is awesome, and affordable.
My wedding date kept changing thanks to some paperwork issues with my church. They never complained my dress lived there for over a year. On my wedding day, I actually made an appointment so they could lace up my corset properly. The limo picked me up from Enchanted bridal and I was very happy.
Highly recommend for every bride

Planning a wedding is a fun and exciting time, but can also be very stressful. The most stressful part of which is finding «your» dress. Enchanted did an amazing job helping me find my dress and recommended styles that would work well for my body type. Needless to say, my dress was AMAZING! It certainly set the tone for my February wedding, and it looks fabulous in all of the photos.
Enchanted Bridal made me feel like an individual bride. They seem to carefully space out appointments appropriately, and the salon didn’t feel crowded (as with some standard bridal stores). There was also plenty of space for my group of people to sit around my «show» area. The new space is beautiful and clean!
My appointment went long and my consultant was not pushy or trying to run me out. I was able to find my perfect dress in just one appointment (after trying on the top 3 contenders 2 – 3 times).
I can not recommend them enough. Everyone I met and worked with was very helpful and nice.

Where do I even start?
Jennifer and the girls where amazing. I was the matron of honor for my Best friends wedding. I knew I had to take her to a wonderful place that had a really great selection for not only her but for all 6 of us bridesmaids. Enchanted Bridal was my first choice and the best.
Jennifer and her team were very helpful and made the whole experience so special. Our dresses came in in a timely manner and we all loved the dresses so very much. Thank you Enchnted Bridal for such an amzing experience and for making my Best friends day a day to remember. We love you!
Jenifer

I had the most wonderful experience with Enchanted Bridal. All the staff were friendly, helpful, and welcoming. Especially Jennifer, she made shopping for a wedding dress extra special. She understood my vision and picked out perfect dresses that fit my style and body type.
The store had a great selection of dresses that fits almost any brides style.
I highly recommend enchanted bridal to any bride.

I could not have had a better experience her at Enchanted Bridal. This was intentionally my second stop to shop for dresses. I had high expectations but also wanted to enjoy the full day process of such a memorable occasion so I first went to a chain bridal store before heading to EB. It was a blast because I had me bridesmaids, mother, and mother in law with me and we made a day out of it. Upon arrival at EB they asked what my budget looked like and my style. I was very open to most styles. I tried on a few, began to narrow down what worked for my body type and the fabrics I liked. Long story short — we found the ONE! The shop was fairly quiet that day so we had such a blast drinking mimosas, trying upwards of 8 dresses and enjoying every moment. Ordering was a breeze and the dress came with plenty of time to spare for alterations. The shopped even steam irons it the few days before to wedding so it looks perfect. My favorite part, the price! Every single price tag was sooooo shockingly low. We’d pull a dress from the rack, think there is no way this is in my budget, and then we are proven wrong. Beautiful, high quality dresses in every style you can think of. Over at the chain store… As many dresses as there are, they seemed to all be so similar. And their fabrics seemed significantly lower quality and over priced. Thanks Enchanted for giving me the bridal experience every girl hopes for.

I have known Jen for for almost 10 years, as an industry professional and as the owner of Enchanted Bridal Shoppe. When my stepdaughter got married a few years ago, after shopping at least 4 stores for «the perfect dress», we returned to Enchanted and Jen ordered it for us even though they didn’t carry it in stock. Her staff was also the most attentive, nicest and most accommodating of the shops we visited.
Enchanged Bridal is also highly respected among Sacramento area wedding professionals, which from my point of view says as much as personal reviews! I always refer friends and clients to Enchanted Bridal!
Congratulations on the beautiful «new» location!

What can I say about being an Enchanted Bride! I had the best experience ever. Great atmosphere, and a fun time. My consultants Jennifer and Sheena went out of the there way to make everything spectacular. They even recommend a photographer and Venue. These girls felt like family and can’t thank them enough. I loved my dress! Thanks so much enchanted!

I can’t say enough about Enchanted!!! I LOVED Sheena, she absolutely got me and my needs. The experience was amazing… but what was more amazing was how accommodating these ladies where AFTER I purchased my dress. After leaving the shop I realized I needed to make changes to my dress (I went with the dress my mom and grandmother loved, and I did too but I kept going back to a funkier style dress they had.) I went in 3 – 4 different times just to see if I wanted the second dress. They were sooo understanding and amazing! I ended up only making changes to my original and am so happy with what I walked down the aisle in! Jennifer was incredibly professional and organized with my order! Thank you thank you thank you ladies!!! PS… I went to a EVERY bridal store in the greater Sacramento area! They BY FAR had the best most well rounded selection!

PLEASE READ:
I notice the shoppe only has reviews since they moved to their new location and if you see that a bride below said that their previous review has been mysteriously deleted don’t believe that Enchanted had anything to do with it. Unilocal will not let business owners delete bad reviews (otherwise this would be pointless).
go to the
and you can see their ratings there also.
MY previous review is no longer shown for the shoppe on Unilocal either and I can only imagine that it is gone because the shoppe moved to a new location… AND it’s a good review:
«I loved this shop. It was the only one I went to for my wedding dress, but I feel like it was the only one I needed to go to. They have a wide variety of dresses and styles but at the same time I didn’t feel overwhelmed at how many they had. It was the perfect amount and I never felt like I had to search through racks and racks thinking I might miss my dress because I couldn’t find it through the „sea“ of other dresses.
I looked online at the Dresses they offered first. I scheduled an appointment with them after I called to see if they had a dress I fell in love with online (which of course they had).When I came in I told Sheena about my vision and which dress was my favorite. She pulled around 10 – 13 pieces including the one I came in wanting to try. In the end I picked the original but there were some close maybe’s.
Enchanted was perfect for my large group as well. I had 10 people come in to the shop with me and there was plenty of room for everyone to have a seat. After selecting my dress we all took a Group picture with cute signs that enchanted provided and I got a bottle of champagne!
The timing for ordering my dress was perfect and I brought it back the day before I left to get married so they could press/​steam it.
I also used them for the Tuxedos. They distribute for another company, but me and my Husband liked the colors they had more than the other Tux shops. Because our wedding was a destination, the prices were higher but enchanted beat all the other shops in pricing and selection on tuxedo’s as well. Sheena went above and beyond for us and I’m happy I selected a shop that helped work to make our day special.»

This is what I shared on my personal Fb page with my friends: Hi ladies! I have some friends getting married in the next year or two and I just wanted to give a shout out to the best bridal shop out there Enchanted Bridal Shoppe. They offer not only amazing prices but their customer CARE (I say care because it’s not just service they treat you like family) is amazing, and they are proud to share their beautiful new space with you! All of our dresses were purchased there. So if you aren’t seeing what you like or getting the service you deserve elsewhere please stop by Jennifer M. Baker Blackman ps I was not asked to endorse by any means just thought I would share
Everyone here is so great you will not be disappointed. My friends that have taken my advice have thanked me immensely!

Looks like my original review was taken down. Fear not! I have a saved copy.
Future Brides. Lend me your eyeballs. I’m going to tell you a story. A story about a bride to be who found the dress for her big day. Only to be given the run around until finally she lit a fire under someone’s ass and got her dress delivered almost two months after it was supposed to be delivered with only 45 days left until her wedding. That should make for some pretty interesting alterations don’t you think?
I went to EB in March on the recommendation of a co-​worker. She said she had a pleasant experience and they carried one of the designers that I love (Maggie Sottero), so I thought why not? The original sales woman that helped me was Marissa. She was a sweetheart. That’s pretty much the extent of my good experience with this place. I came in a second time with my Mom to actually purchase my gown. We bought the dress in March and were told the dress would arrive in July. Sounds pretty normal right? Appropriate timeframe yea? Buckle up it goes South pretty fast from here.
Fast forward in our Say Yes to the Dress time machine. Let me just say I’m a pretty reasonable person. I understand things happen. Random natural catastrophe’s. My wedding is October 11^th of this year. You need approximately 4 – 6 weeks for alterations… hence me ordering my dress so early on.
Here we are in July… no phone call, no email, not even a text (hey it’s 2015 everybody texts right?). I think no worries, I’ll give them some time to contact me I mean the dress has to be here right?.. Right…It’s not like someone just didn’t order my wedding dress? I mean who would do that? …(insert cricket noise here)…
August 6^th I make my first phone call to EB. I ask them if my dress has arrived. After verifying my wedding date and all that jazz I get placed on hold. After a few short moments I get someone back on the phone and she says she needs to call me back because she needs to contact the «designer» to find out where my dress is and why it’s not here yet. Oh f#ck. It’s OK! Don’t panic I tell myself. It’ll be here. I received a call back and was told my dress would be shipping «next week» and the shop still wasn’t sure why my dress wasn’t here yet. Stay calm…
August 16^th… I call to see if my dress was delivered. Ya know… cause I was told it was shipping that next week. I was advised the shop would need to call the «designer» (I’m putting the word designer in parentheses because it’s almost like they’re referring to the Great and Powerful Oz behind the curtain because it turns out they were never calling the designer). Anywho back to what I was saying… the shop would have to call me back after they’ve spoken to the «designer» to find out just where that darn dress got up and went to. I hate it when dresses just aren’t cooperative it’s such a problem these days.
August 17^th I call EB… they advise me and I quote «they are at the mercy of the designer when it comes to the dress shipping out.» Well then. So you’re telling me the designer won’t ship my dress? The dress that is bought and paid for in full? We’ll see about that.
I remembered I followed Maggie Sottero on my Facebook and looked up their information. Low and behold they had just posted their customer service information prior to my phone call with Damaged Bridal I mean Enchanted Bridal. So I emailed the great and powerful Oz. I told them everything that had been going on and I asked them why they were refusing to ship my dress when they know how long alterations can take?! Well kids… guess who got a phone call from the Maggie Sottero head of customer relations 20 minutes after sending that email. The manager was super sweet however she had some rather interesting news for me. She advised me that Maggie Sottero is not back-​ordered on any items, and that all orders are current and have shipped. No pending orders. (Insert everyone’s mouths dropping) That’s right! My dress was NEVER ORDERED!!! The manager advised me she needed to contact the store to see what exactly was going on here. She was also very clear to me and I quote «This is not a representation of how Maggie Sottero does business and we do not treat our customers this way.» Oh trust me I know it wasn’t Maggie.
After a few more emails and the store being closed on their Tuesdays I finally get a call back from the manager at Maggie Sottero. She states «I spoke to the shop and they have approved the dress to ship.» What do you mean THEY approved?! What the shit?! What kind of Bridal Twilight Zone is this?! Again the manager kept reiterating this was not Maggie Sottero’s fault and they were just as surprised at how this was being handled.
If you value your sanity and do not want a bald spot on the back of your head for your wedding DO NOT use this shop for anything other than the restroom! If you do… don’t say I didn’t warn you.

I LOVED my experience at Enchanted Bridal. Let me start off and say that my cousin referred me here because she got her gorgeous wedding dress here and when she told me it was only a couple thousand I was entrigued because her dress looked like someone would have paid 10k for it!
When I originally went dress shopping they were at their previous location but by the time I picked up my dress they were in their new location.
When I went into the shop I was greeted by one of the girls working (sorry, it was so long ago I don’t remember names). I let them know I was on a very TIGHT budget and they were sweet enough to recommend looking at the bridesmaid’s dresses and informed me that I can order any of them in whatever color I needed (white, off white, etc.). I looked around and there wasn’t much that caught my eye, but because this was my first time shopping for dresses, I tried a lot on just to get an idea of what I wanted. [I was a very simple bride who had an open mind and wasn’t SET on a certain style. I just knew I didn’t want something sweetheart (with no straps) & I knew I wanted a little princess «poof» to it but not ballroom poof. However I was open to sleek and lace. LOL]
There was this short little number that my MOH picked out and out of all the dresses I knew already that I was going to like it because it was very ME; non traditional, spunky, & very Carrie Bradshaw (from Sex & the City). =) The zipper was a little difficult but I was zipped in and right away I knew I loved it! It was THEE ONE! I was going to get married at SF City Hall and have a reception on another day so I knew I could easily accessorize this dress two different ways! (as you can see in the photo)
The price of my dress came out to around $ 200 (something) and I was SO PLEASED! I put the down payment and ordered the next size up because even though it zipped, I wanted to be safe and order the next size because I wasn’t planning on losing any major weight. But then the unexpected Bridal problems arose! I received a phone call that when Enchanted Bridal went to put the order in for my dress, it actually discontinued that style THE DAY BEFORE! *cue panic attack* They explained my options to me. They said since I loved the dress & it did zip, I could take it as is & for half of the price or I could come back and look again. I was determined I wasn’t going to GAIN any weight and took the offer of buying the dress half off (so around $ 100) & they agreed to pay for half of dry cleaning it for around $ 10! =] I just needed to take it to a shop to adjust the straps (which cost me around $ 20). Guess my bad luck ended up being good luck!
Everyone loved my dress and how I dressed them up differently for both of my special days! =] I highly recommend stepping into Enchanted Bridal because maybe your SPECIAL DRESS awaits you on the rack!

Interesting that this Unilocal page only has reviews for the past 2 months. I wrote a review on here to discuss my experience with this company about 10 months ago. I like to check my reviews from time to time and wow! My 1 star review is gone. I will find my old review (because I printed it to file a complaint through BBB) and repost it because I believe every bride should see both the good and bad reviews before they make one of the most important purchases of their wedding. Shame on you Enchanted Bridal.

I absolutely LOVE Enchanted Bridal! I bought my dress here with the help of Jen, the owner. They recently moved from the Trader Joe’s shopping center, to their new location– what an improvement! The NEW store is so spacious and clean. You can tell how much effort they’ve put into it. I was not too picky of a bride, fell in love with dress #3. Jen was an absolute doll. Brought me the most beautiful dresses that fit my criteria. Also– she handled my group (MofH, MIL, MoB, etc.) very well, seeing as they wanted to be extra helpful too. I was sorry to read some of not so good reviews for Enchanted. Everyone is entitled to their own experience and I had a wonderful one! I HIGHLY recommend this bridal shop! The experience and selection what absolutely what I needed when purchasing my wedding dress. Kudos to you, Jen and your lovely staff for having such a lovely shop. I’ll definitely send more business your way!

I really had high hopes of a great experience at Enchanted because of all the reviews, but I was Shocked at how Bad it was.
When we arrived for my scheduled appt, 3 Ladies greeted us & gave me the clipboard to fill out. One of the ladies pointed out the 3 racks of dresses & 3 Designers of the dresses. That was the only Pleasant part of this trip.
I let the lady know what style of dress I had in mind, and it went in 1 ear & out of the other. She could care less. She told us to look through the racks & give her the dresses we liked so she could put them in the dressing room. She didn’t help find dresses or explain anything about bridal dress sizes or offer any suggestions.
I went to the fitting room. Which turns out it’s only about 4×4 feet. There was no room for me, the dresses & my day clothes. The lady who was «helping» me didn’t help me put on the dresses. She stood outside of the dressing room of to the side. I felt like I was in Dept store & an employee was standing just close enough to make sure I want stealing.
As I stepped on the little pedastool, one side made weird noises. I was afraid to stand on that side because it might break. I really tried to make the best of it, but I could hardly see what I looked like in the dresses because the pedastool was appx 1 foot away from the mirror. Waaaayyyyyy to close. The couch for my helpers was just as close.
After being there for 30 minutes, I let the lady «helper» know I was finished, and she said it was «ok» & disappeared. I got out of the last dress by myself (again), got dressed & left feeling more disturbed than anything.
It cracks me up that Enchanted’s motto is «You are a princess, so should you be treated!» It’s a great marketing campaign, but don’t let the marketing fool you.
#WorstShoppingExperienceEver
#Don’tWasteYourTime

I’m a maid of honor. We have been to 8 bridal shops. Tried on over 40 dresses. Some of which I had to help my sister try on the dresses. This is by far the best bridal shop. Their selection isn’t huge but they are very kind and sweet. They really work with you to find the dress of your dreams and do all they can to meet your budget. Best bridal experience ever.

My dress was to be in during the month of November, and I have been patient. The first time I followed up the week of November 16^th, they could find no record of my dress order. They did finally find it the problem is they had my name wrong. When I was in the first time they were not very helpful so I was not surprised. In November I was told my dress would be in the week after Thanksgiving, when I never heard anything from them I called again on December 14^th, and I was told they think it shipped but would have to wait until Monday to check and she would leave a note with the person that works on Monday. Well I still have not heard anything. I am trying to be patient but the lack of follow up or caring is getting a little old. Overall the experience with this shop is not that great. I am getting ready to order a dress online and not bother with this store. It seems like each sale would be important in a small business.

I am pleased with the attention and quick feedback from the business. The owner came out of her way to meet me on a non open day. Everyone is here is super friendly. Emails are quick responses.