Crave Frozen Yogurt

Phone number is disconnected. Storefront has brown paper showing vacant. A sign on the front door reads under new management, but that could be old.

We’ve been there once, but not for lack of trying. We have stopped by several times, but the place has been closed, well before 10 pm. The one time it was open, there was one bored employee who looked like she just wanted to go home (she disappeared into the back for a while). She said nothing to us, weighed our containers and took the Groupon. The place was clean and the yogurt was okay, but nothing memorable and not a lot of range of flavors (Sweet Frog, Red Mango, and others have a lot more to choose from). There were plenty of toppings and they did look fresh. We are just trying to use up the Groupon before a) it expires or b) the place closes for good.

I’ve driven past this past several times and wanted to give it a try so when I came across a deal on Groupon, I decided to give it a shot. It was a total disappointment.
Unlike some of the photos posted by reviewers from 2014, there were only 3 operating machines and the flavors were a variation of chocolate and vanilla. As many others also commented, the consistency is very watery. The toppings were minimal — e.g. only 1 fruit option (overripe strawberries that had been sitting out for a very long time). The mochi was hard and looked stale.
On top of that, the girl behind the register never told us how much our total bill was and just told us that the groupon covered our order. I didn’t want to «argue» bc we really didn’t want more anyway.
Lastly, when I went to get a spoon, a large black fuzz thing fell into my froyo! At first I thought it was a carcass of a dead bug but was glad when it wasn’t… still, the girl behind the register, acted as if everything was normal.
Needless to say, definitely won’t be coming back here… in fact, I’m guessing this place will probably be closed by the end of the year, judging by the lack of business and the poor quality of their product.

We live in the neighborhood (Mosby Woods– within walking distance) and come to this place regularly but I’m sad to report that it has been going downhill with a bullet since it first opened a year or two ago. It’s now a regular occurrence for us to find many, if not most, of the frozen yogurt machines out of service here. But I’ve never seen it like it was when we visited last night– only three machines (i.e., 9 flavors) were in service out of a total of about 25 – 30 possible flavors (based on the number of slots in the wall for deploying machines). Just as concerning, the yogurt being dispensed by those three «operational» machines was watery/​semi-​melted, such that the contents of our cups had pretty much turned to soup after five minutes.
Other issues:
1) Their supply of cups was practically empty– they were out of mid-​size cups so we needed to opt for the kid size or the super large couples/​group size cup. I went with the latter and used my best judgement to keep from overloading.
2) Many of their toppings were very low or completely empty. That’s a shame since one of my favorite things about this place used to be the vast topping selection– it ran rings around what was available at Sweet Frog and many of the other froyo places.
3) They were out of whipped cream. C’mon! I love whipped cream!
4) Half of the light bulbs above the cashier station were out, making the place look even more unprofessional than it already did (that is, in addition to the aforementioned shortages of operational machines, cups, and toppings).
It’s a shame because this place was truly excellent when it first opened– yogurt quality/​taste, flavor selection, and topping selection were superior to competitors like Sweet Frog and they offer free water bottles with every order (that is still true). In addition, the location of the store could not be better– within walking distance of the jackpot of family residences that is Mosby Woods (walking over to Crave every Saturday night was our family ritual and the place was always buzzing with other families we knew).
If I didn’t know any better, I would say that their (mis-)management is making a conscious effort to run this place into the ground. I sincerely hope there is a change of ownership/​management (or the existing ownership/​management gets its act together) ASAP because it would really be sad to no longer have a froyo shop in this prime location. But common sense tells me that this particular Crave is not long for this world.

This place has seriously deteriorated since I was last here. It used to be my favorite. Now, I don’t feel safe getting anything here. Everything I sampled and saw (bc I walked out without buying anything) looked old and expired.

Been there 3 times now, actually had yougurt just one of those times, and here’s why. The flavor selection is very poor, and limited. toppings are somewhat limited as well. Consistency for the 2 I did try (Cheesecake and Wild Strawberry) was way off, looked like sorbet and very runny. Flavor was… ok, I’ve had better. I do have to give creds to the guy working there this time, he was the only one so far that acknowledged me and actually provided some customer service. the other times. not so much

The yogurt was not made at the correct consistency and firmness, like a bad case of the runs.
The strawberries were old and only a few remained in the bin which is very hard to reach in the first place.
The strawberry gummies were old and hard, so hard in fact my young daughter spit them out. I showed this to the counter girl but she was interested,
Obviously there’s no quality control or attention to detail.
I tried to give the girl working some feedback but she had nothing to say. Maybe she was in a hurry to get out of there with her 2 friends or co workers who who hanging out playing on there phones.
Nothing to crave here but old stale toppings and sloppy yogurt!

I’m not quute sure what happened but this is not the same crave I visited a year ago. Furniture is different and the vibe is gone. The flavors are limited (two machines were out of service), some flavors were too watery and some really solid with no flavor at all and the toppings were awful — The gummies looked good so I tried to take a few but they were hard as a rock and all stuck together. What a difference a year makes.

It was pretty good. It seemed a bit watery but the place is really well laid out and nice inside. Great toppings bar and nice staff

Overall, pretty tasty flavors. I really liked the cotton candy froyo.
4 stars — I wish there were calories posted next to the flavors. More outdoor seating would be helpful, too.

I’m not too crazy for Crave anymore since their selection doesn’t strike my taste buds like it used to. But if nothing appeals to me, I just get a healthy portion of the Greek yogurt… I think it’s called zuesberry. Anyways, check it out if you are in the area.

Found this place through Groupon.
This froyo place has a nice atmosphere, nice, and clean. Friendly customer service. Our family love the cappuccino flavor here. Various froyo flavors and toppings. There are tables to sit outside on a nice day.
I would definitely come back here again.

Better than many of the other froyo places I’ve been to!

The frozen yogurt it is very tasty I had the cotton candy and chocolate plus it has lots of toppings to chose from, service is friendly the décor is really nice. I will be back.

Great choice of frozen yogurt and nice contemporary atmosphere! I actually live walking distance to another Crave in Merrifield, but like this store better. The staff is friendly, the yogurt was a good consistent texture, and the toppings, especially the mochi, were soft and chewy, not hard and dried out like the other location. They had a groupon deal so that is why I went to this branch but I will be stopping by more often when the weather warms up!

It’s frozen yogurt, but it’s the best damn tasting frozen yogurt I’ve ever had! Friendly staff, amazing flavors such as salted pretzel and a mixed berry with added nutrients. A vanilla honey and a dark chocolate mint are the ones I can remember. The flavors were more adult oriented. Not so sweet with amazing flavor. We will be back!