Francesca’s Collections

The staff is a little too pushy with trying to ask about my «style» and what i have in my closet. I just want to look around and not have fashion advice. They also gossip at the cash register too much.
Lately the quality of the tops are low for the price I’m paying. I’ve had 2 that have ripped and one of them ripped right after taking off the tag at home. The manager at the store didn’t want me to exchange the cheaply made damaged shirt because their return policy requires that the tag is on. I’m sorry but how difficult is it to put a tag on a piece of merchandise? Yeah not that hard. I finally got my money back but it was not easy.

I’m not sure about all the negative reviews. Yes, it is a bit pricey, but the staff is wonderful. They know the meaning of customer service! recently my 12 year old daughter went in to look while I was across the way in Bath an Body Works. The associate greeted her warmly and treated her as though she were a valued customer, not just some 12 year old kid. I really, really appreciate the kindness and excellent customer service they showed my daughter. It meant a lot to her. I personally would rather give my business to a place that has excellent customer service than pay half the price and get rudeness. Thank you Francesca’s!

Hate the layout. Overpriced for mediocre clothing. They have YA Los Angeles, and it’s way over priced. At my boutique, we have it, and I actually see what we pay for it. My boss will pay 10 – 15 $ for a YA clothing item and more than double it. Runs 40 – 60 $. Just saying not worth it, because YA is low
Quality. Also a lot of the same clutches/​wallets, kikkerland items are what my boutique carries are marked up like crazy. This why I do not like boutiques, rip offs.

Biggest complaint about this location is that the staff is rude. They didn’t smile at us or other customers and seemed to be deep in a gossiping sesh. Even though they moved around the store folding clothes, etc. I saw them ignore several customers during the short time I was in the store. They ignored me also when I was looking at the shoes and trying to find my size. We left without buying anything because not only are the girls working here rude, but the selection at the Tysons location is better.

Clothing **3.5 Stars**
I really like their clothes. It’s a small kind of like «chain» boutique store. It’s like Forever 21 but scaled down. I usually go here to see what kind of scarves they have. The prints are cute and fresh looking. The dresses are adorable – so if you are looking for something of a better quality than Forever 21 but don’t want to spend the price of J. Crew – Francesca’s might be perfect for you.
Employees/​Service **2 Stars**
Ugh. I must say I hate the service in this store. I walked in and the employees totally ignored me. Another customer walks in behind me and the employees are all ‘Hi! Welcome to Francesca’s. Let us know if you need help with anything!’ Did I not seem like I was a person that needed to be greeted or needed help?
But! Those things happen so I continue shopping. It’s not the first time I’ve been snooted by an employee. I look for scarves as a gift for my friend’s birthday. I look at the signs – «Women’s clothing: Buy 1, Get 1 Free.» Scarves count as Women’s clothing, yeah? But there was also another sign that said scarves are 14 dollars. So I head on over to the counter to ask if the scarves are still buy 1 get 1 free. I stand at the counter, holding my scarves and they ignore me! I’m like – hello – I’m trying to ask you a question and give you some business. The caucasian chick just looks at me and goes back to writing on her board. The other girl takes her sweet time before she asks what she can do for me. I ask them if the scarves are buy 1 get 1 free. The caucasian chick finally says something and tells me – ‘they’re not. they’re 14.’ Not even with a smile or friendly atmosphere. Ugh fine. So I put one back and buy the scarf. I ask the other girl if she can roll it up nicely like the ones in the bin because it’s a gift. And she ties it up so messy! I was so frustrated with this store and wanted to get out so quick. Reston location is better and nicer. Snooty employees at Fair Oaks location!