Helzberg Diamonds

Do not go to this store! I bought a ring for my fiancé, and when I initially bought it, the store manager and sales person told me they could resize any ring to any size, and not to worry about that part. So I chose the ring and since the ring was too large for my fiancé’s finger, I had to get it resized. We went to the same store and they told me that the ring could not be resized to her finger since the diamonds on the band would fall off. So then I asked if I could return or exchange the ring, since I was misinformed. They told me no since I was outside the period for returns. I now had to buy a ring that does not fit my fiancé’s finger. Due to their lack of knowledge and untrustworthiness, I will never return to this Helzberg or any other Helzberg store. Do yourself a favor and go somewhere else

A joke of a service. Do not purchase or fix anything here. Unprofessional staff. Sent my wedding ring off to be «fixed» came back worse with a diamond that looks completely different. One of the girls working was making out with her boyfriend and on her phone the entire time while the other girl was trying to sell me a band after I said no 10 times. They also sold my husband’s wedding band to us saying it wouldn’t scratch (cobalt) the next day it was scratched up. Just a joke!

Dropped my wedding ring off to have Rhodium Plating and Engraving. Ring was returned and it had pitting in the white gold. The ring is only 6-​months old. Their quality control didn’t catch this when it was returned from plating and engraving. I don’t have an expert eye and I saw it. Also, the engraving was messed up — bad spacing, some letters very far apart, others too close together. Ring has lifetime warranty so they offered to replace the ring with a new one. It took 2 weeks, but the new ring arrived. It was perfect, except for the fact that the engraving was messed up again. It was so small that you had to look at it under the microscope to even read the engraving. What good is engraving if you cannot read it? Why did this get past their quality control AGAIN? So now I will have to drop my ring off again, wait a week for them to fix it. I also requested, for my inconvenience to be refunded to cost of engraving. They immediately agreed and then spent 10 minutes trying to figure out how to use their computer system. They concluded that I was already refunded the money and wasn’t charged. I check my bank account and I was in fact charged and NOT refunded.
Quality Control: Horrible. They need to have checks in place to ensure work done from their jewelers is exactly what is expected.
Everyday Operations: They have customer receipts laying all over the place. They seem very unorganized and have trouble finding items that had work done.
Technology: Employees seem to not know how to use the POS system. They cannot find charges, give refunds, or track transactions.

Rudest staff I have ever seen. I have been here three times and sent back to come later to pick the item that I was lookin for twice. They never seem interested and looked so disrespectful. Never planning to shop here!

The staff here are horrible. Do NOT waste your time or money dealing with them. My boyfriend and I went to look at a promise ring on December 14^th. I picked out a ring and the store manager Noël was very quick to assist us (as the other sales woman had no idea what she was doing, and kept calling the white and black diamond ring a ‘sapphire’ ring.) She quickly pulled up the rings information and told me that they would have to special order as size 5, so that they could size it down to a 4. The next day I was shopping at the mall and decided to swing by to take a photo of the ring to show my family. I walked in and spotted Noël, and she greeted me saying it was so funny I had stopped in– they had already received the ring! But wait.
They sent them a size 7. Ugh. But I figured since it came so quickly it shouldn’t be a problem! She told me they would call when it arrived. A couple weeks passed and I called to check up on the status since I hadn’t heard anything. A lady looked up my order and said yes its ready for pickup! Hmm. But no call? My bf and I went the next day to pick it up. An older short haired woman looked up our order and looked very apologetic. She told us whoever had told us the ring was here had mistaken the 7 for the correct order. They hadn’t bothered to REALLY look. Disappointed, I asked her when it should be ready. She said give it a week give or take, because Noël had just now put in the second order for the size 5 around Christmas. Wait, WHAT? So all that time spent doing nothing… Ok, its the holidays. I’ll wait. So about a week goes by and its the 9^th of January. No calls or updates, so after I went shopping I stopped by to check in. Samir was happy to check and voila, my ring was there! Finally the size 5! He told me to come back tomorrow with my boyfriend and we will cut it down to a 4, and he can finish the payment, and everything will be good. We show up the next day and a young salesman helps us. He pulls out our order and looks very confused. He says «I don’t see a size 5, all we have is this 7.» …are you serious? No one bothered to check??? I asked Samir what was the hold up, and he then admitted to me that the ring I ordered CANNOT BE MADE IN MY SIZE. He said I could get ‘speedbumps’ which are $ 100 but he would give them to us for $ 50. HA! The ring itself was only $ 99! He showed me the ring information which plainly stated, Minimum size:5. What a joke. Desperate I looked at other rings and found a stunner for $ 150. And it can be made in a 4! Hope was renewed. Samir told us it should be ready «January 30^th, maybe earlier maybe a little later» and he told me he would call on the 30^th to keep me updated and also gave us a $ 15 discount on the ring. On the 30^th I waited until 9:20. They close at 9:30. No call, so I called. Samir checked into my order and casually said my ring should be ready March 6^th. MARCH 6TH?! I was pissed!!! I told him if he wanted to sell this ring he better tell the vendor to put it in gear! I called corporate to complain and I gave them my story and they said they’d call me in 2 – 3 days. Samir called to say he put a rush on the ring and was waiting for the vendors reply. I waited. And waited. Then yesterday, the 10^th, I called and he was busy, so I called corporate to check in with them while I waited for samir to call. I updated them and expressed my frustration with them. They got in touch with samir and he called me. He told me I have your ring! Its in my hand! That’s great, but I’m not paying you full price after all this. At first I offered 50% (which was a stretch) and held my ground between him and corporate for two hours. He said they couldn’t do that. I said fine. Then I want the ring discounted to the $ 100 the original ring I picked out coated, because the only reason I couldn’t get that one was because your manager lied and said it could be made in a 4 when it clearly couldn’t. She just wanted the sale. He said he’d talk with his regional manager about it and call me the next day. He called today to tell me that they unfortunately could not offer any other discount than the $ 15 that was already given. Uh why? He said that’s all they could do. And that’s all he could say. No explanation. And corporate said they couldnt do anything! What are you for then? So you’re telling me after all the sales you guys have, you can’t discount a ring $ 50 to resolve a situation in which you guys created to begin with? This was all your fault helzberg. Horrible company. They didn’t even seem to care if I canceled the order and repeatedly offered me to do so, corporate almost seemed humored. I am DISGUSTED with this company as a whole. Such a disgrace.

I will never, ever recommend a friend or family member to this location. I wouldn’t even consider sending my worst enemy here.
First, let me start off this review on a good note. Samir and Lauren, the main managers, are amazing. Their customer service and attention to me were heartwarming — literally. I felt like they were family to me. They are capable of doing SO much more than working in the Fair Oaks location. hint hint. Work with them if you can!
Now… onto everything else. The other employees made me sick to my stomach and brought me to tears on one occasion. They act as if they are used care sales people. They want your money and your sale — if you aren’t buying anything or aren’t providing them commission — you are dirt!
I called to check on the status of the sizing of my ring MULTIPLE times. Each time I talked with Noelle and Joe. Noelle was the most rude associate I have ever encountered and made me feel that I was unworthy of my engagement ring. She didn’t care to investigate anything for me and told me to «wait» and that my expected date «was pushed back because the repairer went on vacation and no one knew». I then asked for it to be looked into and for her to call me — and what do you know… absolutely no call back. What???
I waited a week — called back again. Still no answer, still no research into my repair ticket. I had an awful feeling in my stomach that Noelle was brushing me off/​not telling me the whole story. I called customer service to find out that my ring, which they had for 5 WHOLE WEEKS hadn’t even been serviced yet. Noelle lied to me that whole time. I was furious. Luckily, Robin, in Customer Service, had my service expedited and I received the ring 5 days later.
How can you let something of so much emotional value to me sit for 5 weeks then have the audacity to lie to me about it? How can you work for a company that sells products that promise a lifetime to someone and not be caring or compassionate?

Going to this shop was the biggest mistake I have made in my adult career. I will make this short, and list the reasons why they are so awful.
1) Sold me an engagement ring and lied about there being a matching wedding band
2) Attempted to sell me a non-​matching band saying I would not find better. Suprisingly, I found something else that matched
2) Opened 2 credit cards in my name and failed to give me the correct account numbers
3) Lied to me about opening, and then later closing the 2^nd credit account. I found out over a year later that the card was still open
Long story short, if you want a blemish on your great credit score, or to be lied to repeatedly, Helzberg Diamonds is the place for you.

I got engaged in Feb 2013 with a beautiful ring my husband bought online. Unfortunately, it was wayyyy too big. I made it fit with a Ring Noodle from Amazon but the plastic breaks down and I wanted to make it more permanent. I was nervous due to the pave band, because sizing can stretch the settings and make stones fall out.
Well, we’re married now, 6 months in, and were at the mall so I decided to finally give in and get my ring sized. I went to Helzberg because I didn’t trust Kay’s, and have had good service from HD in the past. They suggested I size it down one size and then add sizing beads. I expressed my feelings about sizing the pave band but they said one size would be okay, but more than that would be a problem. I agreed, paid, and they said they will not call me, but guaranteed it back by today (⁴⁄₁₈ — 9 days after drop off). They did call me yesterday that it was back. I picked it up today and it is awesome. It fits perfectly, was re-​dipped, and sparkles like CRAZY. Probably more than the day I got it. And the work is guaranteed for a year. So if any stone does fall out, they’ll replace it.
Anyway, I’m pretty damn happy with them!

Unprofessional staff! My engagement event was cancelled bc they failed to keep their promise. What’s done is done. However, its terrible customer service and lack of management really failed us as customers.
Like most used car sales rep, they approach you with confidence and leave you cold once they got you’re money. Trust.

Unprofessional and terrible business practices. Long story short, I chose the closest wedding band that matched my engagement ring. They assured me over and over that they would be able to get me my ring before my wedding which was 5 weeks later. I said to the new associate, Joe, are you sure? So he went to grab a manager/​supervisor who was a bit older, she assured me, Yes, and I will also check with the store manager, Noël. Everyone was so on board to quickly make my sale and take my money.
I call on the day they tell me my ring would be ready, they said oh no, it will be ready in another month. Um. Was I bamboozled? According to the manager herself, Noël, she said I was completely misled and lied to. She said I shouldn’t have listened to Joe since he is new… isn’t he your subordinate? I was confused. Noël brainstormed with some ideas practicing her little to none diamond knowledge explaining she could «fix» the problem. Two more days passed and she calls to let me know that the wedding band I chose is IMPOSSIBLE to resize to begin with. The entire time I was waiting for my ring, it was never a possibility to even deliver their promise. Then Noël had the nerve to upsell me on a completely tacky ring. I was literally lied to and was not able to have my wedding band for my wedding. Terrible business.

I love this store. The staff is very friendly and accommodating. I’ve bought jewelry from here that of course is beautiful, but more importantly I’ve had other jewelry worked on that was bought elsewhere. The prices are comparable to other fine jewelers.