Macy’s

I went to this Macy’s on a quiet day and went up to the jewelry counter to purchase something. There were 2 women engaged in dialogue who saw me coming up, then turned their backs to me to continue the discussion (it was a foreign language but appeared to be on a personal level). After I stood there for a minute or so, I asked if they were closed and I should go elsewhere. They turned around as if noticing me for the first time – never apologized and rung me up. WORST customer service – this is not the first time I’ve encountered customer service problems in that Macy’s so I rarely go there.

Completely ridiculous customer service. Salespeople are utterly disinterested in helping you find something. Having 2 Macy’s in the SAME RELATIVELY SMALL mall is such a frustrating experience! Never ever coming here again!!!

I’ve been a long-​time Macy’s customer but NO MORE! The last straw is their «NEW» telephone system giving me a migraine of a Catch-​22 run-​around: I briefly connected with a live operator, only to hold for 5 – 10 min and get disconnected. It’s nothing but a Catch-​22, a tape from hell that refuses to connect you to a live person. It’s worse than trying to make yourself understood to a call-​center person in India!
For ½ an hour, I tried to get through to SOMEONE REAL in their credit department. Fortunately, my Macy’s credit is good but I had a question re. payment scheme, which is important to me because of tight budgeting. No such luck.
The merchandise also isn’t what it used to be. Looking for shoe-​boots at the Fair Oaks store last autumn was disappointing. In the medium-​to-​higher price category, the selections were
dreary and boring, the quality didn’t seem much different than a Payless Shoe Source store. (And I’ve purchased shoes at Payless so I’m not knocking them.) Ditto for lots of the women’s clothing. I’d expected better of Macy’s ~ much better.
I also have chronic health issues so can’t easily get out to go shopping «whenever», thus if a major billing problem crops up it would double the difficulty. I just wouldn’t trust them to handle it. So after today’s fiasco with their «amazing new phone service», I think (even as a loyal Macy’s shopper for many years) it’s finally Good Riddance!

**THIS IS FOR THE MAC COSMETICS SECTION**
Today during my lunch break I decided to pop into the Mac section of Macy’s, I’ve been to the one inside the mall but I passed the one in Macy’s one day and thought it had a really nice selection for being in a department store. The one in Manassas Mall is so small ! Well, I’ll be sticking to the Mac in Manassas Mall because the customer service at this location is horrible. I came in on a Wednesday afternoon at 12, barely a soul in the store. NO ONE in the Mac section but the girl working. I shopped around for 10 minutes and she never made eye contact nor acknowledge my existence. I left. I’m not saying you have to throw rose petals at my feet, but I worked in retail before and you need to acknowledge a customer when they walk in.

Did Black Friday sale at Fair Oaks mall store and found out they will only honor their coupons if you have a Macys card. First time I have seen this. Everywhere else I have shopped Macys I was able to use store coupons. Doesn’t say this on the coupon or on the ads. Guess I will be shopping elsewhere from now on.

Great deals, service is spotty but the worse thing is that the store is ALWAYS hot. I feel like the managers want to push their customers out the doors. If it’s cooler, customers may want to shop longer?

Pretty Standard Macy’s. Service is efficient, selection is good. This store is usually clean and is well laid out. No real complaints, but no wow factor either.

Had a sports coat shipped to me from this store, and the sports coat arrived tattered and wrinkled. The coat was shipped loose in a bag, not a box, and they did not include a coat hanger. I had another one shipped from a different store, and it arrived in a shipping box, with a hanger, and in pristine condition. I am surprised a company as large as Macy’s doesn’t have corporate shipping standards. Customer service was very unresponsive on this issue as well.

There is an «Old Macy’s» and a «New Macy’s» …for those of us who haven’t spent a lot of time in this area, better specify when meeting up with friends or trying to find something in Macy’s.
The make-​up counter selection is limited but I am so grateful that this store is around because although I haven’t had a chance to explore and decide whether I like like it or it’s just lacking, the Old Macy’s (closer to Sears) has a Dermablend make-​up counter. I love their loose powder and sets my make-​up. It’s not carried in Sephora but they referred me here and for that I am thankful. My eyebrow lady and make-​up artist got me hooked on this stuff. Dermablend makes a sunscreen line too.

Note: for the following review, All My Single Ladies is my friend’s ring tone and ring ring is my boring ring tone.
*All My Single Ladies*
Friend: Sup
Me: Just wanted to make sure you’re still good for our Brazilian tonight.
F: Yeah. So meet at Texas de Brazil at 7?
M: Yup!
F: What’s it next to?
Me: The Macy’s.
F: Cool. I’ll see you later then.
–Around 7:00–
*ring ring*
F: Hey man. Where you at?
M: I’m in front of Macy’s
F: Forreal? I’m in front of Macy’s!
M: Well, I’m in front of the top floor entrance…
F: Ohhhhhhhhh~ Yeah, I’m on the bottom floor. I’ll come up and meet you.
Me: Straight.
–minute later–
*All My Single Ladies*
M: Yo. How long does it take you to get up the stairs?
F: I AM upstairs.
M: What are you talking about?! I don’t see you!
F: Yeah. I’m upstairs!
M: Well, do you see the sign for TdB?
F: No. I see Hour Eyes or something…
^_​^
Not only are your prices sucky, your customer service terrible, your employees scarce (where exactly am I supposed to check out anyway?), but you made you made me late for my Brazilian. So you wanted to rebrand Hecht’s with your illustrious name and I’m sure you thought you were doing Fair Oaks a favor since they clearly need 2x the square footage of your merchandise, but at least have the decency to label the two stores in a distinguishable way. I mean, Abercrombie & Fitch has Abercrombie, Sarku has Panda Express, Gap has Banana Republic, and every women’s fashion store has Forever 21. And don’t worry, you don’t need to spend money on a marketing department; I have some ideas for you!
Store 1 Store 2
Here Today Gone Tomorrow
or you can go the budget route and just knock out the M:
Macy’s acy’s
To compound matters, your selection varies from store to store.
Me: Yeah, do you have this suit, but in navy instead of black?
Lone Sales Person on the floor: We don’t have any here sir, but you can check our other location.
Me: Ummmm, could you just call over there?
LSPOTF: Oh. I don’t think I can sir.
Me: uhhhh… aren’t you guys technically the same store?
LSPOTF: Yes sir. But I cannot call over there to check on their stock…
Apparently, it’s the same situation in Tyson’s.

Anytime I walk through this portion of the mall, I’m reminded very quickly that these used to be Hechts stores. I don’t know how Macy’s is going to be able to shake the image but these stores just blow. They have second-​rate products that are great for someone on a budget who wants to look decent. However, they fail at targeting other bargain shoppers who can afford the higher prices elsewhere if driven away by customer service. Unfortunately for them, I always find myself in this boat.
Now, some may think I have a bias, but I have to say — my favorite Macy’s locations have been: 1) Macy’s (Tysons Galleria) where we did our wedding registry, 2) Macy’s in Chicago, and 3) Macy’s in NY. Otherwise, the rest just fall flat like a drunk sorostitute who had one too many roofies (I know, I know, not all sorority girls are like this but hey, there are those who fit the ‘sorostitute’ bill).
Either way, Fair Oaks is a step up from Tyson’s Corner Macy’s, but not by a far shot. Whereas I end up with too much crappy human contact in Macy’s TC, here, I lack any human contact and can’t seem to find a rep when I want one.
Meh. I’m through with these bozos.

Up until recently, I’ve avoided the Hechts/Macy’s because I assumed it would be fairly average seeming it was an old Hechts.
My fiancé and I were doing our wedding registry at Macy’s 1, and were getting frustrated that we couldn’t find anything there that we actually wanted. We soon discovered that their furniture (which is what we were most interested in) was all over in Macy’s 2 (hechts). Sick of registering, we went to Macy’s 2 a week or so later.
For those doing their registry or just shopping for giftware, Macy’s 2 is much nicer than macy’s 1. Everything is more organized, there is less mess around the place, they have furniture, and the selection of giftware is much, much bigger.
This past Saturday I went in there to pick up some gifts for upcoming weddings that I’m attending, and we happened to be served by this one woman, Fay, who had an accent. I was convinced she was Australian, but kept doubting myself. I ended up asking her after a while and sure enough, she was :). So another reason for me to go there: supporting my fellow Aussie :) :). hehe. Actually, that aside, the service she provided was excellent.

I agree with Stef. W. don’t register at Macy’s. I was disappointed that I did when I got married. There were several items we scanned and we got confirmation from Macy’s that they were ordered from a guest but were on back order then a few months later I would get a letter stating Macy’s was canceling the order due to the fact they were not in stock anymore. It probably only registered 2 – 3 months before my wedding so I didn’t understand why this happened to so many items off my registry. Also, I have no idea if my guests were refunded or not since I figure it would be pretty tacky to mention the gift they sent was canceled.
The Macy’s which use to be Hecht’s is kinda scary too… I went to leave the store the other night and the parking lot was pitch black! It was actually kinda scary walking to my car. I am not sure why the outside lights were not on. Very scary!!!

I don’t normally shop at Macy’s, but since they bought out Hecht’s (I used to do some shopping at Hecht’s — mostly men’s clothing and cologne) I thought I would check and see if they carry my favorite cologne as I was running low.
I picked the wrong day to go to Fair Oaks Mall — Black Friday — but I needed to go by the Williams & Sonoma store in the mall — so I decided to make a side trip over to Macy’s. After finding the men’s fragrance counter — I quickly found the Jean Paul Gaultier — Le Male men’s cologne. The woman at the counter was efficient — although she did try to up sell me on the Macy’s credit card by promising me a 20% discount if I applied. I advised her that I had a Macy’s credit card — and that I had canceled it earlier in the year due to their ridiculous interest rates — thus I was declining her offer.
I don’t really have any other reason to frequent Macy’s.
I got in, found my item, made my purchase, and got out. A routine surgical strike! :-)