Aerie For American Eagle

I’m not a huge fan of American Eagle clothing however I am a fan of their lingerie section. Points down for the shopping experience. My review is base on the Fair Oaks location with their customer service and inventory.
Inventory/​Store Neatness:
Usually low stocked on the bigger sizes. I notice there’s a lot of older aged (meaning…not teenagers under 19) that shops in this particular store. The items are not as neatly ordered for a slow/​steady traffic. I can understand if it was busy but most of the time I stop by, it’s slow. They have a a good selection of different styles but not everything online you’ll see in the store. Overall, this location is bigger than Tysons, but you’ll find better stocks (especially online shoppers) in Tysons Mall. I suggest to call the store for your items before wasting time coming in.
Customer Service:
Maybe it’s me but I test it out a few times with different people. So unfortunately, the women in the store picks and choose who they want to help. There’s barely anyone helping in the fitting rooms and barely anyone there to help you get into the fitting rooms. I once in a blue get someone to crack a smile and make me feel comfortable on trying items. In this particular line of apparel, for customer service, you HAVE TO make your customers feel comfortable. It’s lingerie. I waited to and tried to flag down an associate to help me with selecting a bra item but each time a new customer walks in, they rush to their need first. I was completely ignored.
Unfortunately, I am an honest customer, so when asked, did you find everything you need today, I quickly say no. When they ask, to take advantage of a sale, I also say no because no could help me… I would if someone helped me because I really needed assistance on several items. But nope, no help.
I’m really disappointed in my experience… I literally had a shopping day and too bad I can’t help financially support their business. So my money went elsewhere.
Aerie,
It’s been 3 years. I hope you improve.

A great store for the high school and early college demographic. The store is clean, well laid out and carries the trends and looks that their target market craves. I easily found a sales assistant to help me find appropriate clothing for my teen-​aged son’s birthday. He was patient and understood that I was looking for something that my son would really wear to school. He asked me questions about my son’s interests and guided me toward some selections that my son really seemed to like.
An overall good experience and I will come back for shopping during the Christmas season.

Two years ago, I would have given them four stars but they have changed so much in quality and savings. They quit doing the A-​List, they quit offering freebies to their credit card holders, the selection has decreased significantly.
Maybe its me not Aerie.
This store usually has friendly people although my most recent trip was not the usual friendly service. The selection was really low and not pleasing but it could be the end of the season. The tank tops are great and if you catch them on sale, even better. Aso good bras. often better than VSecret and better prices. Shorts are comfy too!