Kohl’s

Today while visiting Kohls, the sky opened up and it was pouring down rain. A lady who just made a purchase started walking towards the door and saw the rain and asked the cashier for a second bag to protect her new purchase. The cashier, coldly told the customer «no we can’t give out a second bag». The lady was caught off guard, gave a strange surprised look and walked away. I observed this interaction and was surprised as well. I asked the cashier why and she said it is just our policy. I let her know something like that would make me not want to return because it didn’t seem very customer friendly. While I understand policy, there should always be an exception. She replied and said down thing about security and that they won’t even give an extra bag to women to protect their hair in the rain. Instead of a clear opportunity for better customer service and a chance to to win a customer for life, she lost one (if not two).

Ever wonder why Kohl’s sends you $ 10 cards in the mail?
I always get these $ 10 cards, and I never use them. But today I also had a $ 10 off $ 30 Kohl’s email, and since I had time, I figured I’d go in and find something for the boyfriend, who has been complaining about his clothes.
So I go in, and the place is trashed. I don’t even know how they sell stuff… they sure have lots of things, but everything is disorganized and all over the place. The regularly-​priced merchandise is mostly in neat stacks, but almost 85% of the store is on sale at any given time so chaos pretty much reigns over those racks. Don’t even bother with clearance racks: the size marked on the hangers don’t correlate with the clothing on it nor is the clothing aligned with its appropriate rack size marker. Smalls in the extra-​large section. Dresses with men’s jeans. It’s a free-​for-​all. Plus, the clothes are so jumbled up and packed so tightly on the rail; you could pretty much wrench a shoulder trying to browse through the rack.
Feeling pretty discouraged, I figured I could get some bathroom stuff or kitchen stuff. Yeah, nothing really there either. One white toilet seat cover and two white bath rugs in the entire four aisles of bathroom paraphernalia. Three other toilet seat covers. What am I supposed to do if my toilet seat cover is green but my bath rug is purple? First world problems, I tell you.
So I go to check out after spending four hours in there trying to spend some money. Of course they wouldn’t let me use my email code, but they were extremely willing to try to persuade me to open up a Kohl’s card to get Kohl’s Cash. Please, no. I can’t even begin to spend the cash you send me by mail!
A big giant bag for three polo shirts.
No wonder they need to pay you to take their merchandise.

I am a big fan of Kohl’s. They have a rather large selection of quality clothes and housewares. Their prices are competitive with other retailers and often times you can get some really great deals.
I’ve never been dissatisfied with the quality of clothes Kohl’s offers. The associates here are usually pretty helpful too. You can beat that value.