CVS/pharmacy

The Pharmacy here is the biggest cluster-​f on the face of the earth.
I’ve had to pick up a prescription here once a month for the last six months.
All six of those times turned into hour long trips. Lost orders, mislabeled packages, rude staff, complete lack or order.
Avoid this place at all cost

Service at this CVS is horrible at best, non-​existent on most days. The staff at this CVS has routinely ignored me, or stepped away to deal with other customers while checking me out. This type of service is unacceptable for the prices CVS charges.

This CVS isn’t in the best spot/​area. It is a pain to get into the lot (during traffic they put cones up so you have to go only 1 way). Trying to get out, was a different story. It was impossible to get all the way to the right to take 50 so I ended up having to drive a mile to make a uturn.
But for the store itself, agree with the previous reviewer. There was no one behind the counter. Yet there was someone assisting with the self check out. There was someone adament about going to the register, but the guy kept saying he would help her in the self check out.
In the mean time, I was shopping for nail polish and I was trying the colors on my dark complexion, i could feel someone hovering over me. I guess it was the stock lady and I finally decided to ask her questions about the products so she would stop glaring at me.

Takes forever to get an Rx filled at night. Nobody in line, pharmacist is playing with organizing trays and eating a snack and ignoring the line that is forming at drop off. Will go to Vienna next time — further away, but they are always fast.

We were nearby this store two mornings ago and I needed to buy some stuff at CVS, plus I had a 25% discount coupon for non-​sale items and a few other coupons that were soon expiring. On the positive side, the store was clean and it’s well laid-​out. In terms of negatives — and this is an increasing trend with CVS — they really, really want you to use self-​check out. However, I happen to not *like* using self checkout — and considering how much money I spend at CVS, I think I’ve earned the right to have a cashier deal with my purchases (yes, I realize it’s much more cost-​effective for CVS to employ fewer workers — but I really think it should be a customer’s prerogative). There was a guy helping people at the self-​checkout (and the whole point about going that route is the issue of some of us not contending with self-​checkout very effectively). Anyway; I kept trying to get him to go over to the cash register, but without success — and to be fair, he was obviously required to stay by the self-​checkout registers. However; a woman who I’m guessing was the manager was at the photo counter, and she was very *brusque* with me (practically ordering me to use the self-​checkout). I told her very pointedly that I wanted someone to ring up my purchases *right there* and she *finally* got that guy to do it. He was fairly pleasant — but still, the whole situation was very annoying.

No complaints here. The store is fine inside and clean and they have everything. The store does need a whole redo on the exterior however CVS has nothing to do that along witb any of the other stores here.

I nearly had a breakdown in the middle of CVS yesterday.
Imagine: girl in a backbrace from a car accident trying to get a prescription for a terrible cold/​fever that has lasted for 4 days that she’s finally gotten a prescription for a Zpak, some intense cough syrup and another prescription.
and then imagine a solid 45 minutes in line to DROP OFF these prescriptions all because it was 1. long line for drop off because for some reason, it took them super long to register any drop offs and then when it was finally my turn, 2. the girl did not understand my insurance card was Carefirst, not BCBS. This girl was in the system tryign to type in my insurance and finally resorted to calling for help after not admitting she had no idea what she was doing, when if she had asked me, she would’ve figured it out within one second and then 3. finally told me that it was going to be 30 minutes for the wait. mind you, a nice asian technician had already apologized to me for the long wait and also…
mind you, i picked this CVS solely for the reason that it was near mosaic district and the gelato store. otherwise i woudl’ve picked the tysons one on route 7 which is constantly empty. fatty status, i’m in a back brace & sick ok don’t judge.
i come back a SOLID 45 mINUTES later (who can avoid target if ur at the mosaic district!) and i go up to pay, the dude couldn’t spell my name properly and then comes back with only one prescription. i told them i had 3… turns out when the girl had to go ask for help for filling in my prescriptions earlier because she was truly incompetent and needs to be fired, she forgot to put in my other two… which included my zpak.
i’m pretty sure no one wanted to see my face at that moment in time. i was in the middle of starting world war 3 or just breaking down in tears in the middle of CVS. and then of course the lady next to me getting her prescriptions chose to stsart a conversation with me about how lucky i was tha ti coudl take zpak adn taht she was allergic and that last week she got laid off and she didn’t care adn went out and bough ta jeep anyways. the nice asian male technician runs over and apologized for the previous girl’s mistake, but by then i wasn’t talking to anyone adn could only just mumble words under my breathe because i was going to burst into tears in the middle of the pharmacy.
they rushed the order and i got my prescriptions after 10 minutes and everyone kindly apologized, but i will never be coming back to this CVS pharmacy again. This is a busy pharmacy/​CVS and there are SOME competent workers here, but i will say the one who helped fulfill my order was extremely incompetent ad shoudl not be working there.

They told me it would be 15min for my prescription. At 30 I asked when it would be ready, they told me another 20 because they didn’t put it in yet. All in all I waited an hour. I would have left if I knew it was going to take that long. They need more people working there.

I’ve really only regularly used the pharmacy here. I do really, really like that they are open 24-​hours. I also agree with the other review that says they do not harass you over picking up controlled substances. They do answer the phone when you call which doesn’t sound like a big deal unless, like me, you have a lot of experience with other pharmacies that will never pick up the phone!
The main thing I don’t like about the store is that some of the employees that stock shelves and clean up aisles are a bit rude. Sometimes there is a bit of a line for drop-​offs which goes into the aisles. Several times I’ve witnessed employees being extremely agitated or annoyed that the line is interrupting stocking shelves. The solution here is obviously to put together a drop-​off line waiting area (like they have for pick-​ups) and not to get frustrated with the customers!

I love this store because not only is it clean and always filled with products, they never cease to have the medication I need and don’t hassle me over controlled substances like the CVS stores in Maryland do. They are all about customer service here! There is always someone at the door greeting customers when they come in the door. Sharon, the pharmacy tech, along with Tippy the pharmacist in training as well as Monica the pharmacist are the three hardest working people there. They consistently go above and beyond to get your prescription covered or straightened out when your benefit provider is being stupid.
This store is the only place I will trust with my medications. They carry stuff most other ones don’t carry (probably due to the fact they’re across the street from Fairfax Hospital which is the #1 trauma hospital in the region).
The fact that they are open 24 hours is just icing on the cake.
You are in great hands here. Except for the older middle eastern man who works in the pharmacy. He is rude as all get out and argumentative as well as lazy.

Review #23
This CVS store is located off Gallows Road and Arlington Blvd (Hwy 50) in the Yorktown Shopping Center, along with Staples, Grevey’s Restaurant and Sports Bar (filled with smoke), UPS Store, Elephant Jumps Thai Restaurant, and AT&T, to name a few.
Both the store and Pharmacy are open 24 hours and there are self-​checkout stations, but if you’re using coupons, you will need an employee to process the coupons to finish the transaction. Besides the normal drugstore items, they have a small selection of beer, wine coolers, and wine. They also have a refrigerator and freezer section with sodas, teas, energy drinks, milk, cheese, snacks, TV dinners, and ice cream.
The main store staff and Pharmacy staff have always been wonderfully helpful and friendly towards me, so I think this place is great. My only complaint is from a few years ago, when they had their shelving arranged with the chocolate and candy items directly under the air vents, so in the winter when they had the heat on, it blew heat directly on the chocolate and candy and it was all melted. I told them back then it was a bad idea to put those items there. Thank goodness they listened and rearranged the shelving and items.

I agree with the other Unilocalers here — this place is run down. Bad. It along with the entire façade of the shopping center needs a facelift. I have never had a problem going into that CVS but I would only go there for medicine and of course other items like toiletries. Something about it is just off… I would actually recommend just hitting up the target or going to the Rite Aid right on 29. I think it’s a little bit better.

The good: 24 hours, self checkout, lots of parking
The bad: the intersection to get into the lot is a mess with all the 495 traffic and the pharmacy is always busy. I’ve tried different days of the week and different times of the day and it’s a mess.

I don’t know what happened to this CVS but lately it has gone down the drain so badly that it merit a Unilocal review.
I walked in like a baller’ with $ 24 in Extra Bucks coupons ready to shop. Everything from nuts to body wash was mislabeled. I was looking at an Organix coconut body wash and it had a clearance sign for 25% off (without any expiration date posted) but on top of THAT there’s a coupon that says it’s buy 1 get 1 50% off as this week’s sale. I rung it up at the register and of course it didn’t come out as clearance.
Then the nuts were allllll over the place… Completely mislabeled! I gave up trying to figure out which ones are seriously on sale.
Really? CVS? You really need me to start on the tampons? Of all the aisles in the store, it’s THIS one that has to be wrecked. Ladies: keep your eyes peeled. 18ct sale stickers were placed on 36ct boxes. Kotex U labels were stuck over Kotex Security labels. And it wasn’t just one or two that was mislabeled. Alllllll of them were!!! Ended up spending 10 mins trying to figure out wtf price I’m suppose to pay.
I’m just mad… And on a major rant at this point.
On a side note… One of the clerks (male) kept on asking an African American lady if she needed help to a point where she said ‘do you keep on asking me bc I’m Black? Do I look like I’m going to steal? Are you sure YOU can help me pick out my makeup?’ 5 minutes later, she walked toward the opposite side of the store… The same clerk was trailing close behind and continued to ask if the lady needed help. Yes, I laughed. But no, that’s not cool. But yes, I still laughed.

Open 24 hours and fairly large, this CVS is the best in a few mile radius from our apartment. Go here over the Nutley St. Location if you can.
Buggies (carts for you Yankees) are in short supply but parking is super close to the front door, and they’re rarely out of stock of anything.
They also have self checkout machines which are a plus, but would be even better if I could actually put coupons in them without calling over a sales associate.
The pharmacy staff here helped me resolve an issue with a DC location but then made the same error in giving the wrong size of the medication as the other place did. Transferring all of my pharmacy business somewhere else after this, but all in all, an OK CVS.

Complete shit show. Twice they told me they had my medication in stock only to receive a call back 2 hours later saying they had to order it. When you need a pain medication you simply cannot go without your medication. They ended up transferring my prescription to another location and I had to go out of my way to get it because of their disorganization. I am never getting prescriptions filled here again. This pharmacy is too unreliable. My Mom has had similar issues with them. And they dispensed a liquid medication without a measuring device.

Great customer service! The pharmacy did not have the hard-​to-​find brand I needed. The pharmacist called at least 10 different stores at 6:00am to see if it could be found elsewhere. I was treated with great respect and service.

Be careful what you buy here! My Wife and Daughter stopped in here to get a couple of things, and one of those happens to be Reese’s Peanut Butter Cups. My Daugther brings it home to eat, and she shown it to me that it didn’t look right! My Wife takes a bite of it, and she past it off to me. I take a bite, and it had a bad taste in my mouth, plus the after taste was worse!
Don’t know how long the candy was there, but it wasn’t like it should be! If something that you are planning to buy has an expiration date on it, check it out before bringing it up to the check-​out! You will be grateful for it!

Just moved to the area, and CVS is always my go to store for anything cosmetic or health-​related. This store is kinda smaller than the other CVSes that I used to going to. Some of the more basic items are hard to find. Everything is marked so it is easy to find the general grouping of items. In terms of skin care, they did not carry one of my favorite brands: St. Ives. They do carry so of the more «designer» skin care like Vichy. They do have almost every single item in a CVS equivalent. Prices vary on items, so I would say it is moderately priced even those most items are under $ 10.
One of the things I like about this CVS is the Express Self-​Checkout. There are four or five kiosks. The location is conveniently located near the freeway and close to other services like a dry cleaner, deli, restaurant. The parking lot is big, but it is kinda dangerous pulling into off of Gallows because there is traffic merging left (always got side swiped about 30 min ago). There is a long line to get out.
I would go here again.

Awful parking lot to turn into unless you’re coming off of 50 from the west, and many angry cars to make a line to get out. Lots of signs in the store make everything easy to find. Dropped off my prescriptions and went to run a quick errand. The thirty minute estimated wait time was pretty timely, they were ready for pickup when I returned and the crowd had pretty much cleared out. I’ve never had a CVS take so long to enter each scrip, but for reliability and pickup speed I’ll give them props. Also ran into an ex-​coworker in the pickup line, which was pretty surreal.