Sears Roebuck and

Cyndy’s BOTTOM LINE: Remember what they say you pay for what you get.
I would recommend Sears Auto Repair for common repairs like patching a tire nothing major.
Somehow you feel as if they are winging it. Service is ok. You may be lucky to have a good service attendant. We were not called when our car was finished but popped back in just in case and yes our car was done.

Why do I keep going to this location — probably because it’s 5 minutes from my house and the next nearest is ½ hour away.
I’ve been at this location for various purchases or returns and each time something has gotten messed up:
* Ordered a new gas grill; they attempted to pass off the floor model gas grill as what I ordered.
* I received a new lawnmower was defective (which was a wedding gift); I spent over an hour with the lawn and garden guy as he — instead of just replacing — had me return (which took forever since I didn’t pay for the original mower) and then rebuy a lawn mower so it could get shipped to their location. I later found out this was just so he could get a commission.
* I received a new weed whacker which wouldn’t start. I again had to return and rebuy. Again, this took forever for no reason.
* I have a broken craftsman pipe cutter; walked into the tool area and showed the employee. The employee, who works in the tool department, didn’t know what that tool was. I walked him over to the pipe cutters and he began a thorough inspection of the tool and picked up an Empire brand cutter and spent 5 minutes engrossed in his own thoughts and finally said to me, referring to the cleanliness of the tool I brought in, «this one looks new» where I responded with «and it’s broken». In the end I left with my broken tool still in hand and placed a call to Sears corporate asking why this happened.
I’ve complained to Sears about this store but nothing is ever done about it. I haven’t had any issues when I head to the Fair Oaks location however that location is farther away.
Maybe it’s Sears or maybe it’s Seven Corners… I seem to have the same store quality issues at the Seven Corners Home Depot.

Recently purchased a wine fridge from sears. It’s fine.
The problems we had with this purchase were actually with Sears… I found this online after the first three choices for wine fridges were niether in stock, nor actually sold by Sears… but one of their «partners»…you actually have to click a «Just Sears» button to get those products from the SEARS website. terrible…
Then when we found one that said «ONE in stock» at our local store I called to ensure they had it as the closest store is still a drive. After I finally reached a person on the phone, she said «I can tell you for a fact we don’t even sell those»…not willing to trust an emo teenager over my years of experience I call back and speak to someone else who says they do have it. I want to use my SEARS card but need to have it re-​activated since it had been a couple years since I last used it (due to a whole nother issue where their automated system cancelled my card as a «credit risk» when I purchased a car… A car, not 10 just to clarify). «I can’t do that for you m’am, but you can call and activate it and I’ll call you right back to complete the purchase» She wouldn’t give me a number I could reach her at.
She never called back. Apparently I really wanted this thing so I called them back after activating my card and was finally able to purchase it. When we got to the store that evening to pick it up they couldn’t find it in the computer. So as not to go over their «time limit» for assisting customers they kept closing my request and asking me to put in a new one. The guy loading it in the car (who loads things for a living, just saying) said it wouldn’t fit when I could see that clearly it would. I shooed him away and loaded it myself.
Then I go online and try to pay the bill. But it won’t let you pay a bill that is less than your balance due, so you have to wait for them to generate your statment first. What a hassle!!!
Every time I say it’s the last time I buy something from Sears but I think I really mean it this time. It’s taken a terrible nose-​dive from a once respected place. I will not be surprised at all to see this store along with its terribly run partners out of business sooner than later.

Sears sucks. Can I give them 0 stars? Darn.
Why, you ask… Let me tell you…
We bought a store brand oven at Sears. Kenmore, I suppose.
12 and a half months later, sparks fly out of the control panel, and the oven is dead. Seriously, the oven wasn’t even 13 months old.
I call Sears (remember, I’m less than 1 month out of warranty on an $ 800 appliance) and they say — your warranty is 12 months, you’re on your own. I speak to a supervisor. The supervisor says, «yup, you’re on your own.»
Repair dude says the whole control panel is fried and it will cost nearly as much to fix as it would to replace. Did I mention that it was only 12.5 months old?
We replaced the oven with a GE and haven’t had a problem since.
Since that joyful experience, I have not gone back to any Sears and I will never step foot in another Sears.
Way to stand behind your stuff jerkwads.
Sears S U C K S.
Just in case any search engines don’t pick that up, let me repeat:
Sears sucks.
Sears sucks.
Sears sucks.
Sears sucks.
Sears sucks.
Sears sucks.
Sears sucks.

The only reason I go to Sears is because I need replacement parts for my Kenmore Vacuum every so often. The service is subpar and the establishment has not been updated in 30 years. It’s dated, dingy and the staff are not enthusiastic.
I can’t wait for the going-​out-​of-​business sales. I loaded up on Vacuum Filters so it will last me till then.
Steer clear.

How many adjectives can one use to describe this Sears? Probably a billion different iterations of «horrible» as that is the only way to accurately describe this Sears location. Every single time I’ve had to visit this location I’ve successfully met with incompetence, mind blowing rudeness and staff with a endless disdain for helping customers.
On this latest visit the wife wanted to return some cleaning items purchased through a Sears home repair technician. Per the Sears technician, «you can return these to ANY Sears location». We put his claim to the test today as we once again made the trek to this horrid location.
When we presented the items (bottles of cleaning fluid), to a group of sales associates leaning against some appliances socializing, indifferent to our presence. The group of 6 sales associates actually appeared to be bothered by our standing in front of the register and one of them lazily waddled over to help us.
«I’d like to return these items please». The sales associate who didn’t hide her annoyed look simply replied, «We don’t sell these here. I can’t return them». She bumped the bottles back towards us and was getting ready to join the herd of lazy associates.
Based on the Technician’s statement a few days ago, the wife was surprised by this remark and simply asked, «Excuse me, why can’t I return this here? I was told I could return it at any Sears store.»
To this the cashier raised her voice and said, «YOU DON’T HAVE TO BE SO HOSTILE!» A male sales associate that had slowly walked over to the register was surprised by the woman’s reaction. My wife caught his eye and asked, «Excuse me sir? Was I hostile?» The man looked like a deer caught in headlights and simply avoided eye contact and moved away as if we were invisible.
«I told you I can’t return this because these things aren’t in the computer!» was the woman’s reply as she shook one of the bottles in my wife’s face in a threatening manner.
To this the wife responded, «I want to speak to your manager right now!»
«Fine…» The woman got on the phone and dialed a number. A few «um hmm» later, she hung up and said, «She’ll be here soon.» Waddling away from the counter she turned her back on us, picked up the phone and made (what sounded like) a personal phone call. Shocking shocking shocking!
Five minutes later the «manager» arrived who told my wife that she could not return these items because «none of the Sears are linked and they are on a different system from the Sears home repair sales center.» She offered no advice on returning the items and made no attempts to help us with our return. It almost felt as if she was rushing us out of the store by repeatedly saying, «I’m can’t do anything for you.»
The wife told the manager that the other female sales associate had been rude and accused her of being hostile for no reason. The manager’s reply was simply, «I’m sorry.»
I’m completely shocked by the unprofessional behavior of the sales staff of this Sears location. It seems that every one of visits has been met with a similar experience. The last visit to this same store was no better when we ran into the same kind of rudeness and ineptitude when trying to pick up an «in-​store on-​line» order.
If I ever had to go to a Sears store, I’m going to forgo the short trip that leads me to this location. From now on I will only visit the Sears store in Fair Oaks mall. It’s father away but the staff (and even the cleanliness of the store) is light years better than this atrocious location.
Seven Corners Sears store, I hope a tornado comes and throws your store into some deep dark chasm of nothingness.

Oh Sears… when will you get it together?
I used to work at Sears back in the day in the lawn and garden department. I’m really not sure how anyone can make a living here. I guess that’s why the turnover is so high… I only recognize two people in the entire store from 10 years ago.
I’m at the auto center today to have two tires installed (I have them in the back of my truck). Labor to mount and balance two tires: $ 56. Yikes!
While getting raked over the coals, I decided to purchase two new batteries for my F-​350. The price for two group 65 Diehard Gold batteries was $ 219.98 + tax. Labor to install was $ 19.99 each. All-​in-​all that isn’t bad considering these things are huge (but the mechanic probably only gets $ 5 each).
My suggestion: don’t let them talk you into things you don’t need. If they say you need extra work done, take their quote and get a second opinion. I don’t really trust these guys to keep your financial situation in their best interest.
To answer the question asked in other reviews about how Sears stays in business… the building is paid for and they sell a lot of stuff that is made in China (without lowering their prices accordingly).
I would like to see the store better lit, especially outside (change your light bulbs, folks).
Parking is great. If the lower lot is full, go to the upper level by the auto center. There is always plenty of parking up there.
I almost forgot the great news! Sears now has a golf department (lackluster applause). Not surprisingly, the sales associate looked bored out of his mind. The golf department seems to have replaced the paint department, which is good because it was always impossible to get customer service in the paint department.
Original time quote was 1.5 hours… 2.5 hours and counting. I don’t think I’m going to come back here for car work again. This is getting ridiculous.
So after a good inspection, Sears didn’t rinse off the chemicals that they used to clean up the corrosion on my battery terminals. So now I need to wash my engine because there is corrosion and chemicals eating away at my plastic bits and wiring harnesses. Really nice folks, really nice.

AWFUL service! I dropped my car off for a brake flush and since it was there I decided I would go ahead and get an oil change as well just to get it all done at once. They tell me they don’t carry my fuel filter and they will have to order one for $ 22 from their local supplier… when I heard the supplier say it was only $ 12. I decided to pay the extra 10 dollars because it was already there for the brake flush and time is money… I don’t want to have to run around town again for more work. They proceed to keep my car all day before they call to tell me that they cannot do the brake flush because they don’t have the right brake fluid for my car – shouldn’t they have known this right away? I have an older Volvo, they shouldn’t have accepted my car until they knew they could complete the job. THEN they didn’t put the oil cap back on after they completed the oil change! And I would never have spent that money on an oil change had it not been for taking it in for the brake flush… now I have spent extra money on an oil change to avoid having to go somewhere else and now I have to go somewhere else anyway! AND they left off the oil cap so I had to buy a new one! I have an older Volvo, they should have known up front what they could and could not do for me. Now they’ve just wasted my entire day. Do NOT go here!

This one applies to most of the sears in the MD/​Dc area. The automotive and tire shops write up estimates for things that you don’t need. they told me a i need a sway bar and sway bar links as well. decided against it. Visited Pep Boys four years later and they told me they were perfectly ok. They even brought me back into the shop where the car was on the life and I saw for myself that everything was sturdy.
this is the second time they have tried to rip me off. i think it is their business practice!

I ended up here mainly because I needed to get a ventless dryer and Lowe’s, Home Depot and Best Buy had pretty lame selections. Surprisingly, this Sears has quite a selection of all kinds of appliances. As soon as you walk in a salesman asks if you need help. My salesman, Issac, was really helpful in explaining the machine to me and processing the order. When I had to push back the delivery date, he did so without any fuss. On the delivery day, the delivery guys called me both at work and home to ensure I knew that they were on the way. They were polite, careful to not bang or scratch anything and hooked the machines up in no time.
All in all, if you need a new appliance, I’d definitely recommend this Sears. I plan to go back when I eventually remodel my kitchen.

Your typical «we don’t have any of the tires you want in stock so you’ll have to buy 4 of our more expensive overstocked tire» scenarios.
Really a poor experience and between the guys on the sales floor and the mechanics in the bay they really had no clue about actually getting the right tires for my car.
I walked out along with 2 other customers while I was there.

Me: I take my car in to get new tires
Them: You need 2 front struts replaced; cost: $ 550
Me: I get a written estimate, I go shop around. Turns out Sears Auto Center is a bunch of BS and I never needed new struts.
You: Take your business elsewhere. All Tune and Lube in Falls Church is awesome; Tom is very trustworthy and I will not be taking my car anything else but him.

I love Sears. It’s part of my history. It’s where my Mom and Dad shopped (along with JC Penny’s). And I love wandering the tool isles — break any Craftsman tool and Sears will replace it free of charge.
But how does this store stay in business? We were there a week before Christmas Eve and there was nobody in the store. We wanted to get a pair of shoes for a 12 old girl whose «star» we had selected from the Christmas tree at church. Having been told that Skeechers are THE thing for a tween girl, we find lots at Sears but very few in size 6. We make our selections, along with socks, and checkout.
The only person, a young man, working in the shoe department was «missing» for about 15 minutes and we were told we couldn’t check out at a nearby department. Finally he showed up, checked us out and never said one single word to either of us! Not a «thank you» or a «happy holidays» or even a «kiss my ass.» That was just rude!
So, I still like Sears for tools and appliances and service. But the entire chain must make about $ 1.29 a year on all the other stuff they sell. I’ll bet the Falls Church store goes out of business within two years.