SweetFrog Frozen Yogurt

Not even worth one star. Everyone was extremely rude at this location. I’ve been to others and this is by far the worst Sweet Frog I’ve ever been to. The waffle cone was stale and the cashier gave dirty looks. Take it down a notch. And take a look at your employees as well as your product.

This sweet frog is not good. There is always at least one machine not working. It is usually dirty. Their flavors often taste watered down or mixed. Having been responsible for cleaning a yogurt machine, I would guess they do not cLean their machines properly. Their hot fudge is not hot at all. Every few months we go back thinking it will have improved. Tonight it was clean but the yogurt tasted terrible. We’ll stick to the store at Baileys. Don’t judge Sweet Frog based on this location.

I had this at three stars a few visits ago. However, it seems to have followed the trend in the serve yourself yogurt market of dropping quality, possibly to maximize/​maintain a profit.
This place held on longer than most, despite a horrible location. And now the product taste (gross) and appearance (bad, maybe now quite gross) has joined the rest.
The salted caramel didn’t taste caramel-​y or salty. The chocolate tasted like whatever it is they’re using for sugar, the hot fudge tasted… thick and also overly sweetened.
To put things in perspective, I’ve never walked away from *anything* covered in hot fudge… until tonight. For more perspective, I’ll probably never be walking into this place again.

The website lists dozens of flavor, but there were only about 10 to chose from here. And of those 10, only half of them actually had any yogurt in them. Same with the toppings, only a small percentage from the website were available.

SweetFrog is just a good a place as any to get some frozen yogurt. They have probably 10 – 12 flavors at any given time. They are No sugar added options and a pretty good variation of flavors!
The best thing about it for me is the toppings. You’re charged by the weight of your bowl so you can go pretty hard in the paint when applying toppings. They have anything from gummy bears, cheesecake bites, oreos, almonds, to chocolate covered strawberries and animal crackers. You can really make it how you want it which I appreciate.
It’s not the cheapest frozen yogurt around but if it’s close to you I say go for it.

Great selection of yogurt flavors, but the young staff may be the reason why the cleanliness is below par.

This is my least favorite location. The seats are dirty and sticky. We came in and there was no AC on and it was a hot day. I wished they would’ve opened the door to let some air in.

This place is NEVER open. Don’t waste your time. Oh the door says 9? Nah, it’s 830 and it’s dark inside. Twice. Make sure and go early so you can get your froyo fix? Nope, it’s 715 and «due to the weather» they’re closed. Apparently 40 and dry is too risky for the employees. So over this place, go ANYWHERE else. Not that you’ll have a choice– the doors are always locked. So annoying.

I don’t really understand the negative reviews of this location. Granted, I have only been here once but my experience was fantastic. I always have a great time at SweetFrog, especially the one closest to me on Van Dorn Street.
I was lost on my way back from a soccer game in Virginia and was craving frozen yogurt after running so much. Luckily, I happened upon this establishment and had to check it out. It was pretty busy there for a Sunday night and the manager was actually making treats with some employees behind the counter. I asked at the counter if I could try some samples and they gave me a few small cups so that I could try the different flavors.
The combinations here were great! One combination that particularly intrigued me was the mint oreo (combination of cookies n’ cream and mint). I was addicted at the first try! The second was a combination of cake batter and strawberry making a strawberry shortcake flavor. I added these two flavors together in addition to cheesecake pieces and my treat was complete.
At the counter while I was paying, I noticed the different treats that the manager and the employees were making. There were chocolate covered strawberries and pretzels lathered with caramel and chocolate. I asked if I could try some and they gave me a sample of each for free! I don’t know how you can consider this place to have poor customer service. I was more than satisfied and, even though this is out of my way, I will definitely be returning here.

I never understood what the hype about self-​serve frozen yogurt joints was all about. While I do love frozen yogurt, I don’t really see the need for there to be a froyo shop within a block radius from everywhere I am.
I had been to SweetFrog once before, in the Ashburn location, and liked it enough to stop by the Falls Church location to satisfy a late night sweet tooth. The yogurt is good, nothing spectacular. A lot of sweet flavors, and only one tart flavor at my time of visit. It was clean, but I have a hunch that’s because it was towards the end of the night and they weren’t expecting very many more customers, so they started closing up shop early. No one was even in the front of the shop until I was halfway done filling up my cup. Whatever, that’s fine with me.
What bummed me out the most, though, was that in the process of their early clean up, they had put away all of their cold toppings and saran wrapped a lot of the dry ones. They left out the popular ones (like Oreo, sprinkles, etc) so I still got a bit of selection. They also put away all the wet toppings (syrups, caramel, etc) which bummed me out!
They were still open for another 40 minutes! It’s not like I came in 5 minutes before closing… My experience didn’t really hinder my SweetFrog experience, but it definitely didn’t make it a great one. I’d check out another location if I were you.

On a scale of 1 – 10,
Quality: 3
Service: 0
Cleanliness: 0
Hey Franchise Owner, get a new manager!
I have been to this location three or four times, so my experiences aren’t just about catching the place on a bad day – my experiences have been bad EVERY time. (So, yeah… I’m not sure why I went back after the second).
Quality: Every time I’ve gone, four or more flavors have been unavailable because they’ve been frozen. The toppings, especially the fresh fruit, have been hit or miss, no matter what time of day. Once, I went around 2pm and all the fresh fruit was out.
Service: None of the staff has ever appeared to recognize there are issues or what to do to address them. One teenager who reeked of BO wouldn’t even get off his phone to answer questions or ring me up. He just gestured where to put the yogurt and pointed impatiently in response to my questions about napkins and spoons. Another staffer answered my questions about allergens incorrectly. Fortunately, as I realized later, the signs by the flavors list the major allergens. In case you’ve been living under a rock lately Mr./Ms. Franchise Owner, you should know that food allergies are more prevalent than ever, and accidental expsoure can lead to DEATH! This is a serious liability issue and at a minimum, your staff should be trained to say, «I don’t know,» as opposed to answering, «No, there’s none of that in the yogurt.» Really!!! When I tried to provide feedback to your staff member, it was like talking to a brick wall. Are you intentionally hiring from the shallow end of the gene pool?
Cleanliness: This was the final straw. A DOG. IN THE STORE. No, not a service dog. I love my pets as much as the next person, but they are prohibitied in establishments that serve food. This is a straight up FDA Food Code Violation, which is established for health and safety reasons. Part of the rationale is that you don’t want one of your servers petting the animal then not washing their hands before handling food. Who, you ask, would be so ignorant? See Item 2 above, «Service». Yep. Your not-​so-​friendly, highly incompetent, Sweet Frog staff. I… had…to…tell…the…staff…member…to…go…wash…her…hands.
Done. Not going back. Ever.
And you, fair reader, should find a different supplier for your frozen yogurt addiction. Your continuing health and sanity will thank you.

Personally, I’ve always had a good experience at this Sweet Frog despite what other reviewers have said. The only time I’ve been slightly disappointed with the topping selection (my favorites are the fresh fruit) was right before closing when it was rather understandable that the strawberries might be close to empty. There still were plenty of other topping options for me that night and friendly service behind the counter to make up for the missing strawberries.

I have to agree with all the other reviews. The most disappointing part of experience was the soggy and stale toppings. Good luck trying to get any of the almond roca topping, it has been fused into one big topping block.

This place is a dinghy version of the falls church location, like another reviewer noted. It’s not as bright and cheerful, and the the yogurt is runny and tastes like sugar mix. I don’t know what that’s all about.

Let me preface this review by saying we normally frequent the Falls Church City location. While the quality of the product cannot compare to Pinkberry, it’s an easy yogurt option and my 2−½ year old loves the frog motif. That being said, we’ve been to this location twice. The first time was fine. She received a complimentary plush frog, which made her day The second time was a disaster and therefore I can never go back.
Not only does this location not offer their customers complimentary water unlike the FCC location (what ice cream/​yogurt store doesn’t?), they expect you to pay for bottled water, which in my opinion is a total rip off and poor customer service. Additionally the yogurt is runny and watery, like it hasn’t been stirred in a long time. I mistakenly got mango today thinking it would be a nice treat. Instead it tasted like artificial syrup that had sat out too long. Gross.
We’ll be sticking to our normal location from now on unless this one can make some serious improvements.