Spark’s Car Care

NEVER TAKE YOUR CAR HERE!!!
I took my older car there for a simple hose replacement. I knew which hose was leaking and showed them and also asked for a pressure test so that i knew that there were no other hoses leaking. So i get a call telling me what i knew the one hose needed replacing and they found one other one that also needed to be replaced. told them to replace and also do oil change. Next thing I get a phone call telling me when they removed one of the hoses my heater valve cracked very upset at this point I have a budget to fix the car so I was told they would give it to me at their cost they said it was due to the age of the car things get brittle and break. so what could I do of course fix the car. Next I get another phone call when removing another hose they broke the pipe coming off the heater core and of course that pipe only comes with the heater core you are talking more than $ 500.00 dollars they also said same thing that it is common in older cars things break from being brittle at this point I am furious have no money to fix that too. So since it is summer I had to have them bypass heater core till I can somehow come up with money to fix before winter because with no heater core you have no heat!!! i was told when I can get heater core they will install it for free. I feel I should not be paying for things that they broke!!! In for a simple hose and leave with no heat and a very high bill!!! DO NOT TRUST THIS SHOP!!! BREAK PARTS TO GET MORE $$$$!!!

Stay Away !!
I figure I would take my cay here since they work on on all the Federal Way police cars. I brought my car here because it would not start. They wanted to charge $ 800 to fix it. I decided to take my car somewhere else.
I hopped in my car and it started and drove home. Hhhmmm

I will make this simple and to the point. I went with my girlfriend the day after spending $ 1000 on her car to fix her tire rods, we needed to come in because the car was making an awkward noise because it wasn’t «put back together correctly.»
There was another customer present while we were there who was towing his car from Tacoma. He had also gotten his car fixed the previous day and had to come back in because one of his belts snapped.
And now my girlfriend’s mother brought her car in for a brake job which ultimately damaged her tire, and she was told that the situation was «unfortunate.»
I implore anybody searching for a mechanic in Federal Way, stay away from Spark’s Car Care.

Here is my rebuttal to the response posted.
1^st, I called with an clear defined list of things I wanted done. I was blown off. I was told to not worry about it. Then you slap me with a $$ service fee to test the vehicle.
2^nd, I was NEVER notified of the headlights being out. If they were, I would have had them replaced. You only mentioned it after I called 5 minutes from leaving your shop.
3^rd, Since when does the physical appearance of a 21 year old car have to do with your service? When does the upholstery of a vehicle I bought a year ago have to do with performance?
4^th, I DID NOT decline any other service work. It was not what I asked you to do. I was the one who told you it needed a tune up. Your staff, again, blew me off over the phone.
5^th, I took the vehicle to a reputable service shop the next week, found out someone had damaged my air intake shroud, and had fooled around with my throttle cable. HMMM, I remember you saying it needed to be replaced. Worked fine before your shop hands got a hold of it.
6^th, I forgot, you said something about lights flashing… NO. I told you that the instrument panel was lighting up from the alternator charging at 18VDC. I explained clearly that the instrument display would die down when I wasn’t revving the engine.
In short, I spent a whole bunch of money the next week, got the tune up, found out the radiator needed replacing and got the air shroud replaced. The vehicle drives like a champ now. NO thanks to your ‘fine’ establishment.
As far as other readers disregarding my post of your shop, all they have to do is read the other ‘raving’ reviews about your business. It appears that you guys seem to leave a bad taste in customers’ mouths.

As a 28-​year-​old who only learned how to drive a few months ago, the idea of visiting a mechanic (are they called «car care specialists» now?) filled me with dread. I had dark fantasies of some greasy Neanderthal smelling my vehicular naïveté, poking me in the chest with a socket wrench, and demanding $ 2,000 for some homeopathic car remedy without which my 1993 Dodge Dynasty would… EXPLODE!!!
Despite my uninformed trepidations, the staff at Sparks Car Care were extremely affable both times I visited them. They quickly and correctly diagnosed various sources of car malaise, and fixed them up in the proverbial jiffy. More to the point for an ignoramus like myself, their reception area was very clean, with a neatly vacuumed rug and several tasteful assortments of magazines. The food in the vending machines was a little pricey, but I won’t hold it against Sparks.
Best thing of all? Since I’m broke, my father handled the financial aspects of the transaction. He assured me that their prices were reasonable. Since I have no frame of reference (see first sentence), I’ll just trust his opinion on that one.