Courtyard Flagstaff

The room was great! I had a little patio which was very nice to be able to sit outside and enjoy the courtyard view. The price was good but when asking about a second night the price went up $ 50… be careful. They also charged my credit card for 2 nights so be careful and check your statements! The employees seemed nice, but were still training and didnt really know all the ins and outs. Also one dryer was broken so there was one washer and one dryer available.

Not only do I frequently travel, but when possible I try to stay at a Marriott property (my favorite family of hotels!) The Courtyard in Flagstaff, AZ did not disappoint. In fact, I intend this to be my new go-​to stop should my future road trip adventures take me through this beautiful city. The hotel décor is really nice and modern, the rooms were immaculate, the customer service was outstanding, and the hotel’s location is near a number of venues. Note: I wasn’t able to see the «Courtyard» signage from Interstate 40, the hotel seems to be more centrally located within the city, so be sure to plug the address into your GPS, or make a reservation online, if you know you’re are coming to visit Flagstaff and/​or the Grand Canyon.

I love this property because of its location. Here comes the big but!
I stay here a lot for business but every time I do the Internet is either not working or extremely slow. I have to go to Starbucks to get work done.
I am a Marriott Platinum member and I always prefer a Marriott property but I’m going to have to stay elsewhere from now on.

The overall quality appears to be going downhill fast over the last 5 years. This use to be my go-​to for anything in northern AZ but I checked in today and within the first hour the following has been my experience: ground floor room that appeared to be under construction with caulking and nail patches still in need of paint; dust on horizontal surfaces; greasy fingerprints on bathroom door and handle; window was dirty and full of smudges and handprints; hallway on ground floor had missing ceiling tiles; the elevator — SCARY! From the hanging trim pieces to the clunky operation I will never step foot in the elevator again. Last inspection per the card was ²⁄₂₀₁₄. I complained and they moved me to a 3^rd floor room that wasn’t much better, still dusty and smelly, at least didn’t appear to be under construction.
Will look for a new go-​to for Northern AZ!

The staff was great! My husband and I stayed for two nights while we road tripped to Vegas from Oklahoma. We got a rate of 99 $ and were not disappointed at all. The breakfast at hotels we usually opt out for because we rather eat local and the quality isn’t good but we have this one a shot and went back the next day also — can’t beat free and delicious. I was very impressed with the hotels cleanliness and service. Plus they had the best coffee at breakfast

Trying to relax before major surgery and a pipe bursts. The staff has NO idea how to turn off alarm or what to do. It is 10 degrees outside and guests are sitting in the cold lobby with an employee who looks like a deer in the headlights.
Additionally, when we arrived, we had to change rooms twice as one room smelled like something died in there then the next room had a bed like a rock. Third room had same bed situation and they sent up 2 thin blankets to «pad» it. Shall I add that the remote to the tv was gross and sticky and the thin line of mold around the tub?. We travel extensively and use Marriott
exclusively, but we will NEVER stay here again due to far too numerous issues and a staff that is clueless.
Oh, and the jacuzzi was out of order!
If I could give zero stars, I would. But the exterior looks nice so one star for that. Kudos

Disappointing customer service… Not what I expect and/​or typically received at a Courtyard. Front desk staff are neither informed about policies nor empowered to provide quality service to guests.

Decent place — rooms and facilities were clean. It would have been nice to be able to order movies for the kids who were going crazy in closed quarters, but we were only there for one night so made the best from what was available. Breakfast on site was passable at best but very convenient traveling with two kids — just don’t expect much from a free buffet and you won’t be disappointed. Would stay again if in the area.

Wow, just Wow… I’ve stayed in dozens of Marriott locations and this place was the worst. We arrived past 5:30pm and no rooms were available, my wife had to get ready in a public restroom for our evening out. Then when we finally check in after 9pm the front desk is unapologetic for not having a room ready earlier. When we get to the room the fridge is full of moldy leftovers and half the TV channels don’t work. The bed was fine and the rest of the room of fairly clean. We were missing bar soap in the bathroom. Based on a premium rate compared to the area I expect a lot more. Needless to say we won’t be back to this location.

When we arrived they screwed our rooms up. I have 3 children & they gave me a king bed room. We quickly changed and headed to the pool. We booked here specifically for the pool.
It was disgusting. Jacuzzi was drained & out of order. Actual pool was small as heck. No shallow end for the littlest. It was straight 3 ft-​5ft. Entry to the water has a large chunk of tile missing & broken. The pool was cold & had a «film» on the top.
Only positives to here are a bar (yes!) and the rooms were very nice. Clean & very comfortable beds.
Tv was a little funky @ first. Like the signal wouldn’t come in. They have Nickelodeon, Disney, and Cartoon Network which is nice.
I probably wouldn’t stay here with children again. Just me & my husband; maybe. Just steer clear of the pool.

The actual hotel is very nice however I am disappointed with how expensive the rates were and you don’t get a free continental breakfast, continental breakfast is 10 dollars ! And a regular breakfast 15 that’s insane not to mention if you are going to charge you should extend your breakfast hours till at least ten to give people who are from out of town or on a time change some time to make it I will be eating at fast food thank you very much

I am a Gold level Marriott rewards member, meaning I try and always stay at a Marriott when traveling. This is the second and last time I stay at this Marriott. Three main reasons: 1. Noise, the construction of this hotel is the worst. I listened to doors slamming, neighbors sneezing, coffee pots brewing. 2. Staff, at midnight when I phoned the front desk after not sleeping the night before I was told they were sold out and that is just what happens. Pitiful! 3. Breakfast was $ 11.95 per adult. It was the same breakfast any other hotel would include and most guests would barely eat. The lobby furniture was in such bad shape we would not sit on it. Guests were everywhere smoking and the staff would do nothing to move them out of the main areas.

Booked a 2 night stay in our Rt 66/​cross country trip. Although we arrived early, we were allowed to check in! We had the king bed suite and could not have been happier. The room, for the most part, was clean. There were a couple of stains on the floor and neither of us would sit on the couch. The cabinet door to «hide» the fridge wouldn’t close so they just leave it open?! There were no complimentary waters.
The remote for the TV was broken and we called the front desk for a replacement. The gentleman delivering it barely knocked and immediately entered our room. Within the hour, the same guy didn’t knock but immediately accessed our room! The person at the front desk immediately apologized but it was still disconcerting knowing we were there to sightsee. We took our valuables (cameras, computers, iPads) with us each time we left the room.
The bathroom was clean, again for the most part. There was a huge water leak in the shower area and no attempts have been made to fix it leaving a moldy problem.
The continental breakfast was $ 11.95. It was the standard breakfast that we had received free in every other hotel we have stayed in on this trip.
We did enjoy sitting by the fire pit!

Very basic hotel. Friendly service at checkin. Rooms are «very used» and not necessarily clean. Bad smell in bathroom. Beds aren’t comfortable, as I am used to from Marriott Hotels.
I wouldn’t be so critical, if a room costs less than USD 100. This is certainly not the case in Flagstaff!

I can only speak for my stay in limited fashion. I simply paid for a room to sleep, shower and leave the next morning and didn’t fine-​tooth-​comb the place as most people do when staying at a hotel.
I had first called and spoke with James very late at night and asked if they had a room available. I was thrilled that there was since I was very tired from driving across the state the day of.
Bed was comfortable, room was very clean, (sheets, pillows, dressers, balcony, shower.) Slept pretty well, I was on second floor and noise was minimal.
Wifi was not very good. And room was expensive.

Worst stay I have ever had at the Marriott. As a former VP I have done my share of traveling and stayed at countless Marriotts, Residence Inn, Ramada, etc. this stay ranks with some of the worst.
Now please keep in mind I paid over $ 400 for two nights when reading this because if I was paying 50 a night I would not even be writing this.
I choose this hotel because it had a indoor pool and jacuzzi. Unfortunately the jacuzzi was out of order. They failed to notice it off and the water was brown (eww).
My room was underneath the laundry facilities so starting at 5am it sounded like LAX. the hotel smelled great but the room smelled like something I can’t describe. Not a horrible bad smell just very unique, strong, and odd.
The next day we packed up and waiting for a replacement. While waiting we decided to try the continental breakfast. Not bad and the fruit was bomb for $ 11.00 a person. I didn’t not expect to pay for the extra meal that was tacked on my bill. When I told the girl that it was only me she actually argued a little saying what about the guy sitting at the table next to me, really lady? Saying hello doesn’t mean I’m paying for his meal.
Room 2 was all good and what I would expect however again with the breakfast.
Day two and thank god my last okay so breakfast is suppose to end at 10 so I jammed down at 930 to eat. Three quarters of the food was put away and they were clearing the rest fast. I asked why closing early and the same girl from the day before said no one is here and I have somewhere to be. I asked for the fruit plates so I could at lease grab what I could. I did get that and some bread but that was all. I found it funny that as I was standing at the toaster they finished clearing out. Even the butter was gone and then they were gone. No one there to even ask to grab it for me.
I didn’t even see them put the bill down (which was at my table when I got back to it).
Please keep in mind I am not a dick, even when I complain I am nice and courteous about it. I only mention because if I were reading this I would be like ohh what a whiny ass, but serious it was just that bad. Thanks for reading

Cleanliness leaves setting to be desired. Some of the other reviewers commented on the stains on the carpet and my room has similar issues. Something is crusted on the carpet and I am hoping its just someone’s spilled food. When we got back to our room after a day at the Grand Canyon, it smelled like an old gym sock.
I always ask for a feather free room with foam pillows. This is usually not a problem at Courtyards. The pillows here suck. Since I am stuck here a couple of more nights, I stopped at Kohl’s and bought my own pillows for the room. A big improvement.

I’m sorry, Marriott, but this place just isn’t up to your standards.
I stayed for a week in August 2014, and while the room itself is nice and tastefully decorated, there were just too many other things which combined to create an overall disappointing experience.
First, the guys who checked us in weren’t exactly on top of things, and one was just plain rude. Second, the door to my room did not properly latch, although it sounded as if it did — meaning that in all likelihood, guests are walking away from their room not realizing that it is unlocked. Eek! Third, while I usually give high marks to Marriott housekeeping staff, they just didn’t care at this place. Despite the fact that I tip every day, basic things didn’t get done — such as replacing towels, shampoo/​conditioner, and coffee. The coffee is a big deal for me since Courtyard no longer offers free coffee in the lobby. Fourth, «extras» in the room such as the TV channel listing hadn’t been cleaned in… well, I’m guessing EVER. The thing honestly felt slimy it was covered in so much oil and who knows what else. Finally, as noted by others, much of the furniture is already stained. This seems like a pretty new hotel, so did they get this furniture used from a different location? Ugh.
I’m a very loyal Marriott customer, and — as you can tell from my 30+ reviews of other Marriott properties — I generally like the brand very much. But, with a FI and SHS in the area, there is no way I’d come back to this CY. And if this were my first stay at a Marriott, I probably wouldn’t be back to the brand at all.

All in all, decent place. Very modern and comfortable rooms. Staff is very friendly and helpful. You can’t come to a courtyard expecting a JW or Ritz people.
Only complain, thin walls and floors. Can hear a lot of commotion around you.

Ok, here we go. I have stayed here on several occasions. Even in the same suite. Hair on bathroom floor. Non-​skid strips in tub filthy. Feather on floor for 2 days. Coins on floor for 2 days. Filthy carpet in room and hallways. Young man at front desk was yelling at another clerk in front of customers while we were having breakfast.
Yes, they did give me a $ 60/​night break on my price when I complained (price was $ 250/​night) but I would have thought they would have at least vacuumed the carpet when they cleaned the room the next morning. We were looking forward to staying in one of their suites as our daughter was renewing her wedding vows in Flagstaff that weekend. What a disappointment the Marriott Courtyard was!
This place has some serious management problems. For one of the newest hotels in Flagstaff it is not being well kept.